Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 145

Innovation Menu Back of House Front of House 145

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. The need for innovation and efficiency has never been greater in this evolving scenario. Customers expect quick, seamless service and personalized experiences.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

APRIL 30, 2024

For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. Any quick-service restaurant endeavoring to increase consumer engagement and create a dynamic brand needs to consider making LTOs a significant part of their menu development.

Food Supply 197

Food Supply Seasonal Menu Supplies Design 197

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Additionally, by fostering a culture of continuous learning and innovation, establishments are positioning themselves as forward-thinking leaders in a competitive market.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. Quick-Service Restaurants In the world of quick-service restaurants (QSRs), speed and efficiency have always been the hallmarks of success.

Fast Casual 117

Fast Casual Fine Dining Customer Service Casual 117

Black Box Intelligence

MARCH 4, 2021

Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. Innovation was already under way for the restaurant industry in this area; the pandemic simply accelerated it. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

The Restaurant Group

FEBRUARY 21, 2022

But service efficiency can make or break a restaurant. So restaurant owners need to pay close attention to the design and layout of their kitchens and bars to maximize the efficiency of their service. In this article, we’ll take a look at why commercial kitchen and bar design influence a restaurant’s growth and success.

Design 78

Design Bar Kitchen Safety Food Safety 78

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 189

Customer Experience Entertainment Customer Service Transportation 189

The Restaurant Group

OCTOBER 8, 2020

Changes to Restaurant Design as a Result of COVID-19: Permanent or Temporary? It has thrown restaurants into a mad dash to adapt and innovate to keep customers safe or face going out of business. As a result, there are several changes to restaurant design underway. Lessons in Post-COVID Restaurant Design.

Design 78

Design Seating Customer Experience Dine-in 78

The Restaurant Group

JANUARY 12, 2021

Restaurant Design and Layout. It’s time to think beyond cosmetic fixes like plexiglass shields between booths and come up with new approaches to overhaul restaurant design layouts so concerns about enclosed spaces and proximity to other people can be put to rest once and for all. Real-estate Opportunities . Future-Proof Solutions.

Design 78

Design Fine Dining Fast Casual Customer Experience 78

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE.

Menu 391

Menu Seasonal Menu Front of House Café 391

Modern Restaurant Management

MARCH 14, 2024

This shift from traditional expertise to technological innovation in wine selection is reflective of a broader transformation within event planning. Each recommendation is more than a suggestion; it's a reflection of the event's ethos, designed to enhance the dining experience profoundly.

Events 189

Events Innovation Customer Experience Technology 189

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 196

Technology Online Ordering Mobile Ordering Customer Service 196

The Restaurant Times

NOVEMBER 17, 2022

Do you really need us to share stats with you about why your café’s floor plan is important for your customers? A well-designed floor plan is the first thing that entices your first-time visitors. A good layout is simple, friendly, and engaging, whereas a bad design may force clients to take a pledge never to return.

Design 52

Design Café Customer Service Outdoor 52

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. By understanding customer behavior, strategically placing high-profit items, and incorporating innovative pricing strategies, restaurant owners can transform their menu into an influential factor driving business success.

Menu 167

Menu Cash Management Seasonal Menu Influencer 167

Gecko Hospitality

JANUARY 13, 2023

This eventually gave birth to lodging services and by the 1700s, inns came into being. This leisure tourism opened a new world of services like transportation, food and beverages, lodging, travel agencies, entertainment and more. It was this collage of services that eventually become known as the hospitality industry.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. Huang intentionally designed the service model to be simple.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Foodable

APRIL 14, 2022

A Company That Innovates The Future of Food | The Culinary Edge" on Spreaker. Humphreys brings an extensive design experience background to The Culinary Edge. He talks about the diverse team at the company that he collaborates with everyday from design experts, anthropologists, researchers and MICHELIN Star Chefs.

Innovation 52

Innovation Fast Casual Food Casual 52

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Richard Patrick, Co-Founder of Cathead Distillery.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JULY 21, 2021

When it comes to restaurant design, Covid’s impact is probably broader than just how we plan our dining places, it will also have affected how we design them and what materials we use. Restaurants must be clever in their design and think more about how people use the space and how they can easily adapt to different group sizes.

Design 189

Design Customer Experience Dine-in Innovation 189

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Hospitality Specialist Filip Obradovic sat down with me to discuss the vital importance of well-designed training programs, the impact of ongoing staff engagement and exciting advancements in restaurant training tech.

Training 180

Training Seasonal Menu Hiring Customer Experience 180

Modern Restaurant Management

JUNE 8, 2021

Technological advances are helping pave a path towards a more widely accessible food service landscape – both in-person and online. Embracing Innovation. For far too long, accessibility has had to catch up with innovation. Now, it is up to restaurants to embrace this technology and help build a more inclusive future.

Technology 224

Technology Innovation Restaurant Law Customer Service 224

Modern Restaurant Management

MARCH 9, 2022

Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Multiple restaurants, cafes, bakeries and other food stores integrated takeout and at home delivery to their services to gain customers and keep their business afloat during the crisis.

Compost 208

Compost Sustainability Online Ordering Kitchen Safety 208

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Perfect Daily Grind

APRIL 18, 2023

Since the world’s first espresso machine was patented by Angelo Moriondo in 1884 , design has come a long way. Over the past 100 years, espresso machine design has evolved tremendously. Between the late-1880s and mid-1900s, espresso machine design was considerably more rudimentary than now. bars of pressure. bars of pressure.

Design 162

Design Customer Service Point of Sale Café 162

QSR Automations

MAY 2, 2024

In the dynamic world of hospitality, innovation isn’t just a buzzword; it’s what keeps the industry afloat. In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience.

Social Media 64

Social Media Front of House Innovation Technology 64

Modern Restaurant Management

DECEMBER 28, 2023

AI is now playing a role in many significant areas ranging from enhancing supply chain management to streamlining customer interactions, ultimately ensuring seamless functioning within restaurants. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 123

2024 Dietary Restrictions Customer Experience Customer Service 123

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. merchants who accepted credit cards as payment for goods and services paid $105.23 business owners an added $1.2 billion in fees.

Consumer Goods 179

Consumer Goods Restaurant Law Audits Customer Service 179

Foodable

APRIL 5, 2022

Listen to "Designing to the Customer Journey | Season 6, Vol. They're a big and important piece for full-service restaurants.” 11: Dine Brands" on Spreaker. Gladstone talks about the state of the industry and shares that consumers are returning to Dine Brands restaurants in record numbers.

Design 67

Design Fast Casual Seasonal Menu Hospitality 67

7 Shifts

FEBRUARY 5, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Many services also allow you to add your recipes in and calculate actual food costs. There’s a wide range of options available that take the entire process online. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

ChowNow

OCTOBER 26, 2023

But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? The goal was to see what factors influence customer satisfaction the most, and SoundHound used two methods to find out. TL;DR: Tech boosts satisfaction SoundHound recently conducted a survey of over 1,000 U.S.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

JANUARY 9, 2024

With continued innovations happening across the industry to make these sustainable offerings even more accessible-from online ordering of sustainable food packaging to rapidly expanding plant-based protein options-finding ways to improve the ecological impact of one’s business is easier than ever before.

2024 110

2024 Sustainability Consumer Goods Food Supply 110

Modern Restaurant Management

FEBRUARY 9, 2024

The world of food franchising has been a catalyst for pioneering innovations that have had a ripple effect across multiple industries. Franchisees’ Staff Franchisees’ team members represent the first contact customers have with your brand, and that first impression matters. You get to their head and to their heart.

Communication 188

Communication Franchise Franchising Leadership 188

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Additionally, envision future growth opportunities, innovative menu additions, and effective marketing strategies to maintain a competitive edge.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180