Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term ‘restaurant operations' refers to the process by which a restaurant is run. Customer Service. Customer service can make or break a guest experience. Improvement Tips.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. When values match, employee satisfaction increases and turnover decreases. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Attracts Customers. So what do we mean by culture? And what does it mean to have a great one?

Customer Experience 273

Customer Experience Customer Service Café Magazine 273

EATER

JUNE 21, 2024

. | Tati Frison In the world’s largest Japanese diaspora community, ambitious Nikkei restaurants are building on Japanese traditions and Brazilian gastronomy to impress customers of all backgrounds Kasato Maru is a familiar name at many of São Paulo’s Japanese restaurants. Tati Frison Chef Uilian Goya using a suribachi and surikogi.

Food Supply 301

Food Supply Recruiting Customer Experience Supplies 301

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. A quality candidate should have several years of experience in different front-of-house roles.

Hiring 167

Hiring Recruiting Reference Website Management 167

EATER

OCTOBER 1, 2024

The stadium recruited some of Kansas City’s most iconic eateries to feed fans, capitalizing on energy building in both the dining scene and women’s sports over the last few years. We had the Chicken Z-Man,” Martin says, referring to the famed smoked meat sandwich. A prominent name in the city’s barbecue scene , Joe’s is a big draw.

Sports 261

Sports Food Seasonal Menu Recruiting 261

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar? What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Goliath Consulting

MARCH 19, 2021

One Gallup poll found that team members with higher engagement levels generally produced better outcomes, treated customers better and attracted new ones, and were even more likely to remain with their organization than those who were less engaged (7). Engage Your Employees. There are many benefits to having engaged employees. The Takeaway.

Recruiting 195

Recruiting Small Business Magazine Hiring 195

EATER

MAY 31, 2024

Aromatic plumes billow out from aluminum-covered vent hoods as chefs with decades of experience produce steaming plates of crackled shrimp, juicy mussels, and crisped-up rice by tossing the ingredients in a giant, flame-cradled wok. It wasn’t the only attempt to derail gas bans.

2019 307

2019 2006 Government Presentation 307

EATER

JANUARY 28, 2022

The rest of her income came from tips, which could vary widely depending on the day of the week or the whim of the customer. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. . — during her six years at Seasons 52 Wine Bar and Grill in Memphis, Tennessee.

Cash Management 246

Cash Management Restaurant Law Employee Relations Food Supply 246

Lavu

NOVEMBER 1, 2023

Offering a smaller menu that travels well and packaging everything nicely can make the customer experience even better. And don’t forget about making deliveries on time and having great customer service – those things are super important for building a loyal customer base and getting a good reputation.

Delivery 167

Delivery Food Online Ordering Customer Service 167

ExactHire - Restaurants

DECEMBER 9, 2022

High-volume hiring refers to the practice of filling a high-number open requisitions within a short timeframe. Organizations and sectors that use high-volume hiring face seasonal hiring periods and experience massive organizational growth or shifts. Successful high-volume recruitments rely heavily on efficient application screening.

Hiring 98

Hiring Recruiting Customer Experience Management 98

Paper Chase Accountancy

JUNE 6, 2025

Choosing the right bookkeeping service involves assessing experience, reputation, service range, and sector-specific knowledge. It’s crucial to compare various accounting firms, understand what to look for in their services, and vet them for compliance and sector experience. Look for positive testimonials and references.

Cash Management 52

Cash Management Hotels Restaurant Law Hospitality 52

Cheetah

APRIL 10, 2020

Restaurant owners are faced with the constant battle of finding employees with the skills, experience, and culture-fit to work in their establishment. It’s also very helpful when short staffed and you’re recruiting full-time employees. You can look for potential hires based on title, experience and numerous other parameters.

Back of House 78

Back of House Hiring Recruiting Website Management 78

Restaurant365

SEPTEMBER 18, 2020

The hiring process in the restaurant industry is similar to hiring in other industries, but the restaurant industry experiences higher turnover than most other businesses. Bartender: Tell me about a time when a customer told you that you served less than a full shot. Referred employees have a lower turnover rate.

Hiring 97

Hiring Reference Recruiting Demo 97

The Restaurant Times

FEBRUARY 22, 2022

Investing in labour-saving technologies and providing simple and fewer menu selections, for example, has allowed them to free up cash flow and recruit more people or raise compensation. Customers are more concerned about the environment, and they want the food and beverage industry to make significant adjustments to safeguard it.

2022 98

2022 Front of House Cash Management Online Ordering 98

ExactHire - Restaurants

FEBRUARY 17, 2022

It makes more sense than ever to pay as much attention to the way you treat candidates as you do your customers. That perfect storm is why businesses are paying close attention to concepts like candidate experience and their employer brand. True enough, early applicant tracking systems were built to improve the recruiter’s experience.

Hiring 98

Hiring Customer Experience Mobile Ordering Communication 98

Paper Chase Accountancy

JUNE 12, 2025

These services need to be customized to meet the unique needs of various establishments such as hotels, restaurants, and nightclubs. Credibility and experience are key factors in making this choice. Customization, therefore, isn’t just a luxury; it’s a necessity in the hospitality industry’s financial strategy.

Hotels 52

Hotels Hospitality Cash Management Customer Service 52

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” But technology can find itself at odds with a warm, inviting guest experience. So I think [the pandemic] had a little bit of an impact even before that.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. You should spend just as much time and energy focusing on retention of your existing team members as you do on recruiting new employees. Hire with retention in mind.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Society Insurance

SEPTEMBER 14, 2022

With the explosion of social media and sites like Glassdoor , people can comment on their experiences with your recruitment and employment process. In fact, around 60% of job seekers report negative candidate experiences with the employers they engage with; and around 72% of job seekers share their experiences online.

Recruiting 52

Recruiting Hiring Reference Customer Experience 52

The Restaurant Times

MARCH 14, 2022

So, you have to be selective because this recruitment decision can either make or break your restaurant business – a suitable person can lead to growth, while a wrong person can bring disaster. The FOH operations refer to activities that involve interaction with the customer, such as the waiting staff, lobby area, dining arrangement, etc.

Management 52

Management Management FOH BOH 52

Sling

AUGUST 8, 2024

If you’re brand new to the event planning industry, a great way to gain hands-on experience is to work for another company before going out on your own. As you accumulate experience in the industry, take the time to revisit, review, and refine your business plan to make it as relevant to your operation as possible.

Events 78

Events License Hiring Insurance 78

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. In fact, team members who have fun on the job are likely to recruit friends for open positions where they work.

Cash Management 78

Cash Management Front of House Fast Casual Fine Dining 78

The Restaurant Times

AUGUST 5, 2022

According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. And the more you maintain your personnel, the more familiar faces your customers will see, and the stronger their bond will be with your restaurant.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

Restaurant365

JUNE 4, 2021

Every time you add another dollar to your bottom line, you have more budget to invest in new strategies, whether that’s improving the guest experience or even opening up new locations. Drive More New Customers to Your Restaurants. First, focus on getting more customers in the door. Long-term profitability strategies.

Point of Sale 78

Point of Sale Loyalty Program Inventory Customer Service 78

Lavu

MARCH 30, 2020

Although formal team building events are encouraged in certain HR manuals, a simple Google search for “bad team-building experiences” will provide you with a litany of horrors. To avoid confusion, each new employee should be referred to this document as part of their onboarding process. Hire Cohesive Teams with Wise Hiring Practices.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Restaurant365

NOVEMBER 23, 2021

Was it even possible to recruit that many people? “I The debate around causes roars on — wage rates, government support, fear of illness, difficult customers. This starts with defining customer service as part of the culture, rather than as a transaction. But everybody knows the industry is in the middle of a labor crisis.

Recruiting 60

Recruiting Customer Experience Technology Communication 60

Open for Business

JUNE 15, 2023

But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. It can also address recruiting challenges like high turnover and trouble finding quality candidates.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

The Food Corridor

FEBRUARY 24, 2022

Below are the must-read resources you’ll need from day one, based on our extensive experience helping entrepreneurs design and run a host of different commissary, community, and ghost kitchens. We wrote a cover-all kitchen toolkit with Purdue University as a reference for anyone planning, building, and running a shared-use kitchen.

Design 98

Design Download Take-out 2021 98

The Restaurant Times

APRIL 13, 2022

Improved staff performance coupled with a consistent standard of operation leads to a delightful customer experience. Although the kitchen staff mainly uses it, it may also be a valuable reference for the front of house staff as they too should be able to answer customer queries about food preparation. Service Standards.

Operations 52

Operations Front of House Reference Customer Service 52

Tableo

JUNE 21, 2023

Casting a wide net to attract top talent You need to recruit excellent talent right away if you want to create an exceptional team. This will enable you to recruit people from a larger pool as well as those who have a particular interest in the restaurant business.

Seminar 40

Seminar Recruiting Hiring Workshop 40

Lavu

APRIL 1, 2020

Boil down your vision to what type of bar you’ll be, what vibes you want to exude, and, most importantly, the type of customer you want to attract. Narrow down your ideal customer, and create the ideal bar for them. What’s your pricing strategy: industry-focused or customer-focused? Who will be your suppliers/distributors?

Bar 78

Bar License Social Media Point of Sale 78