Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 388

Menu Seasonal Menu Front of House Café 388

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. This is a topic I have presented numerous times and it seems as though whenever I travel it rises to the top of my thinking.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Culinary Cues

FEBRUARY 20, 2024

Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable. Now, what can I get for you?”

Coaching 350

Coaching Small Business Café Entertainment 350

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. During the orientation process, experienced workers or trainers will present key knowledge about your business, practices, and other relevant information about your staff's basic performance.

Training 370

Training Food Safety Customer Experience Insurance 370

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience. The Store Experience.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. Upgrade Your Takeout Experience. Upgrade Your Takeout Experience. The area of restaurant operation that presents the most opportunity for improvement is takeout and delivery.

Food Safety 195

Food Safety Customer Experience Customer Service Entertainment 195

Modern Restaurant Management

MARCH 10, 2023

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu. Conceived as a destination, The Desmond is tucked away in a slightly hidden location and an elevator ride is required.

Design 194

Design Customer Experience Magazine Seating 194

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Modern Restaurant Management

MAY 24, 2023

1856 is the first-of-its-kind, student-run culinary experience in the Tony and Libba Rane Culinary Science Center in Auburn, Alabama. Designed by The Johnson Studio at Cooper Carry, the facility provides real-world experience for the next generation of chefs and hospitality leaders.

Design 167

Design Fine Dining Seasonal Menu Front of House 167

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Dietary Restrictions 197

Dietary Restrictions Customer Experience Dine-in Technology 197

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 1, 2023

Additionally, the previous restaurant at this location had severely outdated infrastructure, presenting another challenge for our team. This project was situated at the base of a historic high-rise building in downtown Nashville, which presented significant obstacles when coordinating and retrofitting new infrastructure.

Design 167

Design Presentation Customer Experience Dine-in 167

Modern Restaurant Management

JUNE 6, 2022

Other restaurants turned to hotels to attract new customers and strengthen their existing customer base. Long before the pandemic, hoteliers were looking for ways to refresh their properties' food and beverage offerings, and the pandemic presented the ideal opportunity for restaurants to enter the hotel sphere.

Hotels 180

Hotels Customer Service Beverage Customer Experience 180

Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons. As with indoor dining, the outdoor dining should be adequately illuminated to ensure customers and employees can safely navigate the area.

Outdoor 189

Outdoor Insurance Dine-in Customer Experience 189

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 212

Kitchen Safety Customer Service Customer Experience Dine-in 212

7 Shifts

JUNE 16, 2022

They all prevent franchisors from seeing the day-to-day pains and successes that their franchisees experience. The result could be new programs, technology, or resources that directly reflect the needs and attitudes of franchisees, their staff, and their customers. How long franchisees will have a seat on the board.

Franchise 370

Franchise Franchising Communication Front of House 370

Culinary Cues

JULY 12, 2020

Sure, the restaurant has been offering take-out options for the past six weeks, but it’s not the same experience for the cook. They are pointed to their table and reminded to wear their mask until fully seated, told that the menu is on line (no more physical menus here), and that the server will take their order shortly.

Front of House 403

Front of House Back of House Dine-in Food Truck 403

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Present Staffing Issues at Restaurants. These machines allow customers to order food without talking to anyone until the moment of collection.

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Social Hospitality

FEBRUARY 25, 2019

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too.

Social Media 199

Social Media Customer Experience Customer Service Technology 199

7 Shifts

DECEMBER 1, 2020

We eat with our eyes first, and you can be certain that customers see what your food looks like before they decide to push go on delivery or sit down at the table. As third-party delivery platforms claim a bigger share of your sales pie, you want food photography that makes customers stop scrolling and hit the add to cart button.

Food 370

Food Management Management White Paper 370

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Customers are craving convenience, now more than ever. When customers order for delivery, they spend an average of $32 per order.

2022 197

2022 Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

MARCH 17, 2021

Attracting customers into your restaurant starts with their ability to easily identify and find your business. Consider this to be your first impression on any new customers — what do we want them to see? Presenting the message to the customer from a variety of angles and putting an emphasis on visibility can be key.

Outdoor 197

Outdoor Point of Sale Design Customer Experience 197

Modern Restaurant Management

MAY 29, 2020

With strict state guidelines in place, restaurants are quickly adapting their hospitality experience to accommodate new health and safety protocols, including the physical distancing between people, the prudent use of sanitizer and facemasks, and all things touchless – including the payment process. The new normal as we know it.

Dine-in 122

Dine-in Customer Experience Coupons Presentation 122

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. How does it change the guest experience? Restaurant Group.

Mobile Ordering 191

Mobile Ordering Airlines Online Ordering Technology 191

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! times per week. Targeting .

Advertising 148

Advertising Front of House Seating Small Business 148

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

Sling

SEPTEMBER 23, 2021

Offer a distinctive dining experience as well as delicious food. You’ll enjoy delicious food, stellar customer service , and…periodic 7.8 These tremors are man-made, but they make for an unforgettable dining experience. Guests are seated and served in total darkness. 20 Unique Restaurant Ideas. Regular (i.e.,

Front of House 148

Front of House Fine Dining Dine-in Back of House 148

Open for Business

FEBRUARY 21, 2024

The chef takes full control of the menu, presenting predetermined courses. While à la carte lets guests customize each aspect of their meal, prix fixe pairs courses together, enabling chefs to showcase their skills and ensure balance. Some restaurants provide a middle ground, allowing limited customization within a set price.

Menu 78

Menu Seasonal Menu Fine Dining Social Media 78

Modern Restaurant Management

JULY 22, 2020

We have all been dealing with the core problems COVID-19 has brought to us: increased cleaning and sanitizing processes, loss of customers, negotiations with landlords, and many more. While a breakdown in the back room is manageable, it’s much harder when it happens in front of the customers. 2 – Demanding Customers.

Management 209

Management Management Customer Experience Kitchen Safety 209

Future Food

OCTOBER 19, 2022

Delighted to state that for our family (and those customers at adjacent tables), we are through that phase, and we can go out as a family again to engage with cafes, restaurants, and pubs with reduced concern. Determining who your target customers are and what they want? Bam Bam Italian. Rezz Hotel Adelaide. So how can it work?

Customer Experience 78

Customer Experience Brewery Customer Service Fine Dining 78

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Chris Zeman of Zeman Construction says, “You need to have a team established that has experience, otherwise there’s going to be a lot of surprises and unmet expectations throughout the process.

License 78

License Certification Kitchen Safety Food Safety 78

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience. Do it all and do it often.

Social Media 285

Social Media Entertainment Email Marketing Customer Experience 285