Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Chris Zeman of Zeman Construction says, “You need to have a team established that has experience, otherwise there’s going to be a lot of surprises and unmet expectations throughout the process.

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License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

7 Shifts

OCTOBER 15, 2020

A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants. Fortunately, though limited indoor seating is possible now and luckily for us, we have a pretty sizable floor, so we can comfortably distance customers. to comply with new and changing regulations.

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2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. Then, have the team move to the washrooms and kitchen.

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Social Media Kitchen Safety Training Food Safety 184

Modern Restaurant Management

JULY 22, 2020

We have all been dealing with the core problems COVID-19 has brought to us: increased cleaning and sanitizing processes, loss of customers, negotiations with landlords, and many more. While a breakdown in the back room is manageable, it’s much harder when it happens in front of the customers. 2 – Demanding Customers.

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Management Management Customer Experience Kitchen Safety 209

Modern Restaurant Management

MARCH 10, 2021

From guest management software to kitchen display systems and even finding the right point of sale (POS), these are the digital tools that simplify life for staff and guests alike. Kitchen Automation. Modern restaurant tech centers around a kitchen display system (KDS). Waitlist & Seating Management.

Management 189

Management Management BOH Front of House 189

The Rail

JANUARY 15, 2024

One LinkedIn article notes that assessing your current situation can help identify strengths and weaknesses present within your own establishment, which will tell you where improvement is needed. This involves taking into consideration the details that a customer typically interacts with during their restaurant experience — like the bathroom.

Kitchen Safety 52

Kitchen Safety Food Safety Allergens Food Supply 52

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

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2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

MAY 18, 2020

. “Preparing to reopen a restaurant in the face of a changing pandemic can be complex and challenging without the right resources to help guide your planning efforts,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. Staying nimble given the fluid environment.

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Front of House Back of House Online Ordering Kitchen Safety 208

Touch Bistro

APRIL 18, 2021

Though the rules differ across North America, many cities are permitting the reopening of restaurant patios as a safe way for customers to dine in. With the COVID-19 pandemic still lingering, outdoor dining is still a better, safer option than serving customers in an enclosed dining room, and it offers other benefits as well.

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Outdoor Kitchen Safety Food Safety Seating 52

Future Food

NOVEMBER 16, 2020

Covid-19 and the subsequent closure of cafes, pubs and restaurants, quickly reminded us that cooking good food is not that hard and it adds so much more to the quality of the dining experience at home, than a food delivery ever can achieve. Some customers consider the temporary measures challenging and clumsy, if not darn-right annoying.

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Hospitality Point of Sale Café Customer Service 78

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

MARCH 25, 2021

From guest management software to kitchen display systems and even finding the right point of sale (POS), these are the digital tools that simplify life for staff and guests alike. Kitchen Automation. Modern restaurant tech centers around a kitchen display system (KDS). Waitlist & Seating Management.

Management 88

Management Management BOH Front of House 88

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.”

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Franchise Franchising Fast Casual Point of Sale 203

360Training

MARCH 17, 2020

Those with the disease may experience fevers, coughing, and shortness of breath. Of course, just because you experience these symptoms doesn’t mean that you have COVID-19. With COVID-19, restaurants and restaurant staff are at risk of unknowingly passing on the virus to customers. Food Safety Training. Hand Washing.

Kitchen Safety 88

Kitchen Safety Food Safety Healthcare Customer Experience 88

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Future Food

AUGUST 11, 2020

Food & Beverage Strategy - Future Focused Part 2 Building great places and creating exceptional experiences for your 'Non-Online' purchases. Experiences of eating out at Rudimentary, Footscray, Melbourne. Harbour Eats, Commercial Bay - Auckland, New Zealand. www.jll.com.au/en/trends-and-insights/workplace/workplace-canteens-take-a-leaf-from-healthy-food-outlets

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Beverage Food Hospitality Point of Sale 78

Modern Restaurant Management

JANUARY 12, 2022

Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.” Diners can also expect to see more ghost kitchens. ” The results are part of an Oracle Food and Beverage survey conducted by Untold Insights in September 2021.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. The robotic kitchen runs on batteries instead of a diesel generator. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time.

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Food Truck Customer Service Customer Experience Dietary Restrictions 126

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “Customers need the help of suppliers and distributors more than ever at the moment,” Crompton said. Visits at P.M. Top Restaurant Brands.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Focus POS

OCTOBER 7, 2019

Tablet point of sale software takes that improvement to the next level, giving you the capabilities to enhance the customer experience and streamline your operations. Orders placed on tablets are transmitted directly to the kitchen, resulting in faster prep times. Increased Efficiency, Accuracy, and Sales. Line Busting.

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Point of Sale Mobile Ordering POS Back of House 76

The Restaurant Times

OCTOBER 22, 2021

From banana breads and pancake cereals to mini pizza cereal and mug recipes, baking was on top of people’s minds whenever they picked up kitchen crockeries, as per the social media trends. When opening a bakery business you need to pay special attention to what name you want your customers to call your bakery with.

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License Back of House Kitchen Safety Equipment 52

Embrace the Suck

JUNE 13, 2022

And so, the fact that so many people with World Kitchen and some of these other organizations have pivoted into the work of feeding people who are really in trouble. We don't have to go into them about bad customer service, tampering with a product and things like that. What I did was I took the restaurant model. I pulled it apart.

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Retail Social Media Events Take-out 221

EATER

FEBRUARY 1, 2021

To translate this aesthetic to go, takeout food is creatively wrapped in compostable packaging and adorned with colorful custom labels. Still, his experience underscores how much time, thought, effort, and money is required to purposely avoid the apps. It feels refined, relaxed, upscale, and approachable all at the same time.

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Delivery Online Ordering Customer Service Point of Sale 116

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. US Foods Ghost Kitchens. Brad Duea – CEO, Restaurant REVOLUTION Technologies. US Foods Holding Corp.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

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2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

JUNE 12, 2020

The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority. Taffer's Tavern, the new full service tavern concept created by Jon Taffer, signed a multi-unit franchise deal with Cuisine Solutions, a manufacturer of sous vide foods, to bring the ‘Kitchen of the Future’ to the D.C.

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Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

MAY 19, 2020

Restaurants bring groups of people and that traffic often brings safety. Restaurants must build trust, communicate safety and clearly establish value. Restaurants must build trust, communicate safety and clearly establish value. Safety and Trust. The fragile nature of restaurants has been exposed by the pandemic.

Guest Recovery 189

Guest Recovery Kitchen Safety Food Safety Email Marketing 189

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Greg Fuchs serves as the Senior Facilities Manager for Applebee’s, MOD Pizza, Del Taco, Olga’s Kitchen and Wendy’s restaurants in the TSFR portfolio.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. We are excited to support their mission to help independent restaurants optimize online ordering and generate incremental revenue from under-utilized kitchens.”

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Online Ordering Customer Service Seasonal Menu Food Order 143

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. Noodles & Company Launches Ghost Kitchen. Grand Ave, Chicago, Illinois 60651.

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

OCTOBER 8, 2020

Miso Robotics launched global commercial availability of the Flippy Robot-on-a-Rail (ROAR) – a zero-footprint, cost-efficient intelligent robotic kitchen assistant for the evolving commercial kitchen. With Flippy ROAR, production speeds increase and social distancing concerns in the kitchen are quickly addressed.

Kitchen Safety 154

Kitchen Safety Online Ordering Food Safety Point of Sale 154

Modern Restaurant Management

MAY 12, 2020

Made with #5 polypropylene, customers can recycle the K-Cup® pods by peeling and disposing of the lid, composting or disposing of the grounds, then recycling the remaining empty cup. Consulting on Ghost Kitchens. Zuul and Figure 8 Logistics launched Zuul Studios – a ghost kitchen consulting firm.

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Mobile Ordering Online Ordering Food Order Recycling 150

Modern Restaurant Management

JULY 16, 2021

The announcement comes after the COVID-19 pandemic presented many challenges for the hospitality industry, particularly for restaurant General Managers who grappled with unprecedented obstacles, such as labor shortages, customer and employee safety, and supply chain delays.

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Franchise Franchising 2021 Employee Relations 164

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. 1 reason why fans like to use mobile ordering in stadiums?

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2020 Mobile Ordering Online Ordering Merchandise 161

Modern Restaurant Management

MARCH 16, 2020

Rakuten Ready surveyed over 100 customers to measure how behaviors around dining have or are anticipated to change. “There are still a lot of unknowns to fully determine the impact of the coronavirus on the supply chain,” NRF Vice President for Supply Chain and Customs Policy Jonathan Gold said.

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Mobile Ordering Online Ordering Point of Sale POS 122