Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 189

Dine-in Customer Service Customer Experience Inventory 189

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 397

Fine Dining Front of House Customer Service Customer Experience 397

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. Putting in place a formal bar staff training, and education program is one of the most effective strategies to assure a high level of performance when hiring bar personnel.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

Lavu

SEPTEMBER 29, 2023

million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. It’s impossible to track training for all these employees as they come and go unless you have reliable systems. Make sure that your team is trained and that you have documentation to prove it.

Food Safety 178

Food Safety Technology Kitchen Safety Food 178

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. Compared to other jobs in the industry], working as a barista doesn’t always require as much experience.” This can be done in a number of ways, including training and creating personal development plans.

Education 187

Education Point of Sale Training Website Management 187

The Restaurant Times

AUGUST 5, 2022

According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. And the more you maintain your personnel, the more familiar faces your customers will see, and the stronger their bond will be with your restaurant. How to Hire New Staff.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 113

Training Café Kitchen Safety Back of House 113

The Restaurant Times

JUNE 27, 2023

By harnessing this data, businesses can enhance their operations and elevate the overall customer experience. Tracking customer data, including visit frequency, ordering preferences, and feedback, provides valuable insights for delivering exceptional experiences.

Customer Experience 98

Customer Experience Hospitality Technology Food Supply 98

Modern Restaurant Management

FEBRUARY 16, 2023

In terms of innovation, we are constantly thinking five steps ahead of our competitors to create new products inspired by pop culture, our customers, and what’s trending. We think eating marshmallows and desserts should be a happy experience and created a brand that reflects that.

Sustainability 184

Sustainability Social Media Customer Experience Consumer Goods 184

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Open for Business

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. Harvard Implicit Associations Test (IAT) Recognizing unconscious biases is an essential part of DEI training in any industry.

Recruiting 78

Recruiting Training Workshop Back of House 78

360Training

JANUARY 14, 2020

Here’s everything you need to know: age restrictions, qualifications, the kind of training that might be required in your area, and potential future career paths. Can You Become a Waiter or Waitress with No Experience? The ability to land a job with no experience is why food service is many people’s first job.

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

Recycling 153

Recycling Waste Workshop Training 153

EATER

MARCH 27, 2024

The common pan sobao experience today is enriched, bleached flour mixed with vegetable shortening, tons of sugar, tons of leavening agents so the bread grows quickly. According to lawyer-turned-baker Carlos Ruiz, many customers prioritized convenience over quality when he opened El Horno de Pane in the Hato Rey district of San Juan in 2016.

Workshop 118

Workshop Food Supply 2016 Point of Sale 118

Harbor Touch

DECEMBER 12, 2021

Get Educated. If you lack adequate experience with food and food handling, read up and watch everything you lay your hands on that talks about food, drinks, craft, and chefs. Acquire Experience. It’s one thing to learn the theoretical aspects of restaurant management; it’s another thing to have hands-on experience.

Customer Experience 78

Customer Experience Hiring Customer Service Education 78

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. In addition to overcoming generational gap biases, hiring managers must also consider the resistance of others to assimilate new recruits. Are you personalizing the experience for them?

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

Sling

MAY 31, 2021

This simple form is the gateway to the hiring process and, so, is an essential part of your business’s recruitment strategy. In this article, the workforce-management experts at Sling give you a basic employee application form template and discuss expert tips for customizing it to be the best fit for your business. Experience.

Tip Distribution 78

Tip Distribution Document Email Marketing Education 78

Perfect Daily Grind

AUGUST 18, 2019

Matt has nearly 20 years of coffee consultancy and café management under his belt, which includes mentoring and training more than 2,500 barista trainers and coffee business owners. He maintains that employees who experience a good workplace culture are happier and more productive, which in turn boosts productivity and profit margins.

Café 104

Café Seminar Employee Relations Communication 104

Lavu

MARCH 30, 2020

Although formal team building events are encouraged in certain HR manuals, a simple Google search for “bad team-building experiences” will provide you with a litany of horrors. This should be covered when new employees are hired, and regular updates should be made via staff meetings. Hire Cohesive Teams with Wise Hiring Practices.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Perfect Daily Grind

APRIL 23, 2023

However, at the same time, a director of coffee is usually also in charge of sourcing and purchasing green coffee, as well as staff training and team leadership. Hiring and scheduling staff would also be priorities. Head roasters can also explore career options in marketing and coffee education,” Cleia says.

Equipment 148

Equipment Education Sourcing Employee Relations 148

Perfect Daily Grind

FEBRUARY 7, 2023

Essentially, this means that all WBC competitors need to speak English, memorise their routine in English, or hire a translator. Challenges for non-native English speakers Federico is the first and only WBC coach to train three World Barista Champions (in 2011, 2019, and 2021), as well as training two WBC finalists and five semi-finalists.

2011 134

2011 Coaching Events 2007 134

Sling

MAY 14, 2022

An employee value proposition (or EVP for short) is a set of benefits that a business offers to its employees as compensation for their skills, experience, and expertise. A strong employee value proposition goes above and beyond the hourly or salary pay your team receives to include every aspect of the employee experience.

Management 78

Management Management Employee Relations Insurance 78

Sling

JANUARY 10, 2023

If it’s something small like forgetting to have an employee fill out the emergency contact form, it’s not a big deal and likely won’t detract from the first-day experience. Go on to list all the events, activities, introductions, training, and other elements you want the employee to experience in that time.

Employee Relations 78

Employee Relations Hiring Small Business Communication 78

Open for Business

FEBRUARY 29, 2024

The experts that you’ve hired to help you — specifically your designer, architect, and contractor — will help you get through everything, but you’ll need to be an active part of the process and take on responsibility as well. In language of workers and customers CPR Kit and Information – NYC Department of Health.

License 78

License Certification Kitchen Safety Food Safety 78

The Restaurant Times

AUGUST 27, 2022

Barbacks assist the bartenders with opening and closing responsibilities, preparing and serving beverages, stocking, performing minor repairs, punching orders into the bar POS system , and conversing with customers who have inquiries. How To Hire A Barback. Hiring A Barback. These people are competent and proactive.

Hiring 52

Hiring Restaurant Law Recruiting Bar 52

EATER

JULY 2, 2021

As food industry professionals collectively push for structural overhaul in the service industry at large — raising the minimum wage , for example, or experimenting with new ownership models like co-ops — we can also use this recovery period to renegotiate and reimagine the relationships between restaurant workers, owners, and consumers.

Hospitality 97

Hospitality Food Safety Front of House Guest Recovery 97

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. PLAY #1: Hire Quality Seasonal Staff. PLAY 2: Onboard & Train Your Seasonal Staff. User Network. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Restaurant365

DECEMBER 16, 2021

Through our relentless focus on customer success and product innovation, we have become the trusted technology leader that operators lean on during this time of resurgence. This was achieved through a heavily customized installation of the Freshworks tool suite, including portal and messaging customization.

Operations 60

Operations 2021 Webinar Innovation 60