7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

JULY 29, 2021

Hiring a security firm can help protect your restaurant from disgruntled customers and crime, but which firm do you hire and what should you look for in a security team? Ask for References and Experience. This will help calm the situation and keep the surrounding customers and staff safe. Security Firm Licensing.

Hiring 209

Hiring License Restaurant Law Customer Experience 209

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. How to avoid.

Hiring 191

Hiring Recruiting Employee Relations Mobile Ordering 191

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

MAY 6, 2021

The good news for restaurants is now that many state restrictions are lifted and dining hours are expanding, newly vaccinated patrons are venturing out, and the restaurants who survived are getting slammed with customers. At Landed, we are dedicated to helping the restaurant industry find and hire better quality candidates faster.

Hiring 193

Hiring FOH BOH Coaching 193

Perfect Daily Grind

SEPTEMBER 8, 2022

However, just like many other hospitality sectors, the specialty coffee industry experiences high staff turnover rates. The National Restaurant Association’s 2022 annual report found that as many as 78% of restaurant operators in the US don’t have enough staff to meet customer demand – largely fuelled by the Covid-19 pandemic.

Hiring 134

Hiring Training Customer Experience Hospitality 134

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is important, especially if you're training and hiring new employees.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

Modern Restaurant Management

NOVEMBER 15, 2021

Most notably, persistent hiring challenges, rising costs, and uncertain supply chains have made profitability more precarious. More specifically, automation best practices can ease training requirements and reduce manual tasks, helping restaurants thrive in a challenging environment. Streamline Employee Onboarding and Training.

Training 184

Training Front of House Food Safety Back of House 184

Goliath Consulting

JANUARY 6, 2023

However, with the fast changes in the industry, it’s essential to hire qualified employees and get them up to speed as quickly as possible to implement monumental success. However, the new wave of employees is a younger crowd without restaurant experience. Training Trends in 2023. Data Training Systems.

Training 78

Training 2023 Employee Relations Travel 78

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 145

Communication Training Dietary Restrictions Customer Service 145

Embrace the Suck

MAY 24, 2023

We're curators of memorable experiences for others. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. It creates a domino effect fostering a culture that curates an exceptional experience.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. It directly influences the quality of service and the dining experience for customers. Hire It’s hard to find good staff.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. Have hand sanitizer available upon entering the restaurant for customers and employees alike. Mark Heymann.

Hiring 152

Hiring Guest Recovery Back of House Food Safety 152

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 189

Specials Operations Hiring Front of House 189

ExactHire - Restaurants

DECEMBER 9, 2022

Organizations pursuing high-volume hiring propel job creation and fuel economic growth. When you’re dealing with mass hiring, you need creative and practical ways to complete it. What is High-Volume Hiring? High-volume hiring refers to the practice of filling a high-number open requisitions within a short timeframe.

Hiring 98

Hiring Recruiting Customer Experience Document 98

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

Restaurant365

MAY 16, 2022

We understand that hiring top restaurant employees has never been so tough, but with some planning, persistence, and patience It can be done. Below are tips to improve your hiring efforts to recruit the best seasonal employees. If possible, conduct on-site interviews to speed up the hiring process. Start Early. Act quickly.

Hiring 78

Hiring Recruiting Mobile Ordering Training 78

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. 2: Employee Satisfaction Is Paramount Hiring employees is one thing.

Management 190

Management Management Hiring Customer Experience 190

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 397

Management Management Kitchen Safety Front of House 397

Goliath Consulting

MAY 24, 2022

Therefore, adapting digital training should significantly improve many employees’ training experiences and strengthen their digital skills. Why is digital training necessary? Digital training can improve productivity in restaurants and other workplace environments as well. Digital training in restaurants.

Training 88

Training Website Management Food Safety Technology 88

7 Shifts

FEBRUARY 15, 2022

About a year and more than a dozen episodes later, we had the privilege to interview a wide range of folks with advice on everything from hiring staff , to creating content, to providing benefits, and increasing profits. Storytelling is an essential part of the hiring process. Hire for fit rather than skill.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Restaurant365

MARCH 9, 2022

If you’re currently hiring restaurant staff, you’re not alone. Even with the uptick in hiring since the beginning of the year, the restaurant staffing crisis remains a major challenge for the industry. In Part 1 of this hiring blog post series, you learned about optimizing your job postings.

Hiring 78

Hiring Website Management Reference Document 78

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. Hiring restaurant employees and retaining them is no longer just an issue for the HR team. Addressing the hiring crunch. Why hiring restaurant employees is now a CFO concern.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Culinary Cues

AUGUST 18, 2022

The difference is a culmination of knowledge, skill, experience, confidence, and preparation. Each of those factors: knowledge, skill, experience, confidence, and preparation are part of a cook’s mise en place. Uncontrolled chaos, the opposite of hustle, comes from ignorance of any or all of the factors that lead to controlled hustle.

Customer Experience 415

Customer Experience Food Order Hiring Café 415

7 Shifts

JANUARY 23, 2020

Educate yourself on costs, hiring, and the market you are in before taking the leap. Educate yourself on the staffing/employment trends and always be prepared to continually hire. Hiring/staffing ?? Training before opening. Stay true to your concept and hire people who share the same level of passion as yourself.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. Absolutely not. Answering the Call.

Customer Experience 100

Customer Experience Online Ordering Customer Service Reservations 100

7 Shifts

AUGUST 7, 2020

While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. Team members who aren’t engaged create subpar experiences for guests and are more likely to quit. What did you do?

2020 312

2020 Kitchen Safety FOH BOH 312

Restaurant365

SEPTEMBER 18, 2020

The hiring process in the restaurant industry is similar to hiring in other industries, but the restaurant industry experiences higher turnover than most other businesses. Consequently, the hiring objective is two-fold: hiring the right employees and retaining them. How did you handle it? How did you handle it?

Hiring 97

Hiring Reference Recruiting Demo 97

Sling

DECEMBER 19, 2020

An effective restaurant training program is the driving force behind your business’s success. But how do you build a program that helps your employees make fewer mistakes, perform their job with greater competency, and serve your customers better? Restaurant Training Vs. Onboarding. Restaurant Training. Onboarding.

Training 78

Training Hiring Front of House Back of House 78

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Recruiting Training Communication 78

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 322

White Paper Hospitality Fine Dining Reference 322

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 432

Kitchen Safety Food Safety Coaching Training 432

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Lavu

SEPTEMBER 29, 2023

million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166