Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. Encourage Managers to Lead by Example Safety starts at the top.

Training 165

Training Food Safety Employee Relations Insurance 165

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer?

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

JANUARY 7, 2020

The people you hire to run your restaurant can make or break the business. An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

The Restaurant Times

AUGUST 5, 2022

According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. And the more you maintain your personnel, the more familiar faces your customers will see, and the stronger their bond will be with your restaurant. How to Hire New Staff.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

Modern Restaurant Management

MARCH 28, 2023

Digital transformation is no longer optional – it is required for restaurants to remain up to date, save costs and retain customers. Small-medium sized business owners may not fully grasp how important technology is due to a lack of knowledge and experience. Do you have room in your budget to hire a full-time IT specialist?

Front of House 156

Front of House Back of House Small Business Technology 156

Lavu

SEPTEMBER 29, 2023

million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023. Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MAY 14, 2021

As part of its effort to hire 20,000 new team members, Chipotle is increasing restaurant wages resulting in a $15 average hourly wage by the end of June. They are looking to hire 10,000 new employees over the next three months. They have the demand from customers, but not enough employees.

Hiring 137

Hiring Employee Relations Recruiting Education 137

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. Food safety training and education have never been more critical to the food service industry than they are today. The more obstacles the industry faces, the more challenging these responsibilities become.

Food Safety 169

Food Safety Technology Kitchen Safety Food 169

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. Compared to other jobs in the industry], working as a barista doesn’t always require as much experience.” What about soft skills? What about becoming a competitor or an influencer?

Education 187

Education Point of Sale Training Website Management 187

The Food Corridor

MAY 12, 2021

This position will lead customer service and engagement, onboarding and feature adoption, and communication, ensuring clients successfully use the platform, renew services, and grow their revenue and/or adopt additional TFC products. Communicate the voice of the customer and provide tangible insights to the VP of Product.

Hiring 76

Hiring Management Management Food 76

The Restaurant Times

JUNE 27, 2023

By harnessing this data, businesses can enhance their operations and elevate the overall customer experience. Tracking customer data, including visit frequency, ordering preferences, and feedback, provides valuable insights for delivering exceptional experiences.

Customer Experience 98

Customer Experience Hospitality Technology Food Supply 98

Culinary Cues

JUNE 29, 2020

It has always been my experience that kitchens are the great equalizer. It is this melting pot that makes a kitchen buzz, that gives it personality and character – that makes each day an experience. We are all different and that is precisely what makes us interesting and important.

Training 353

Training Blog Café Customer Experience 353

7 Shifts

AUGUST 6, 2021

In turn, the profit estimation can help you plan for upcoming initiatives for your restaurant once all of your expenses are covered, such as hiring and promoting employees, reducing turnover , impending restaurant renovations, or even expanding your business into new locations. No customer wants to hear that you're out of their favorite dish.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Perfect Daily Grind

JUNE 2, 2023

During a recent visit to China, CEO Laxman Narasimhan reaffirmed the chain’s “large” ambitions in the Chinese market, and added that it plans to hire a further 30,000 staff members in the country over the next three years. Specialty Coffee Association Educator Summit takes place in Busan, South Korea.

2023 127

2023 Education Workshop 2024 127

ExactHire - Restaurants

FEBRUARY 17, 2022

It makes more sense than ever to pay as much attention to the way you treat candidates as you do your customers. When it comes to netting top talent, hiring managers in 2022 are caught in the perfect storm. . That perfect storm is why businesses are paying close attention to concepts like candidate experience and their employer brand.

Hiring 98

Hiring Customer Experience Mobile Ordering Communication 98

7 Shifts

AUGUST 26, 2021

Similar to radio talk shows, podcasts are conversational and entertaining - but also educational. By learning from others' experiences, you too can be successful. Begin your podcast listening with this episode on staff hiring and culture. It is Secret Sauce's mission to find more customers and turn them into repeat business.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Modern Restaurant Management

FEBRUARY 16, 2023

In terms of innovation, we are constantly thinking five steps ahead of our competitors to create new products inspired by pop culture, our customers, and what’s trending. We think eating marshmallows and desserts should be a happy experience and created a brand that reflects that.

Sustainability 164

Sustainability Social Media Customer Experience Consumer Goods 164

Open for Business

NOVEMBER 21, 2022

In many cases, mentors have more experience or are older than you. Often these local groups offer educational events you can attend in person. In addition to education, including technology education, you’ll gain the opportunity to become an advocate for the industry and access to other services. Hire IT help.

Technology 78

Technology Social Media Education Webinar 78

360Training

DECEMBER 11, 2019

The host or hostess is the first person customers see when they enter the establishment, so restaurant managers and customers expect them to be upbeat and smiling. Not only are hosts tasked with taking customers to their seats and fulfilling to-go orders, but they’re frequently charged with general upkeep of the restaurant.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Sling

MAY 31, 2021

This simple form is the gateway to the hiring process and, so, is an essential part of your business’s recruitment strategy. In this article, the workforce-management experts at Sling give you a basic employee application form template and discuss expert tips for customizing it to be the best fit for your business. Experience.

Tip Distribution 78

Tip Distribution Document Email Marketing Education 78

Harbor Touch

DECEMBER 12, 2021

Get Educated. If you lack adequate experience with food and food handling, read up and watch everything you lay your hands on that talks about food, drinks, craft, and chefs. Acquire Experience. It’s one thing to learn the theoretical aspects of restaurant management; it’s another thing to have hands-on experience.

Customer Experience 78

Customer Experience Hiring Customer Service Education 78

360Training

JANUARY 14, 2020

Can You Become a Waiter or Waitress with No Experience? The ability to land a job with no experience is why food service is many people’s first job. Will every restaurant hire you to start from scratch? Highbrow establishments expect experience from most employees. Absolutely! So, What Qualifications DO You Need?

Restaurant Law 78

Restaurant Law Certification Food Safety Kitchen Safety 78

Perfect Daily Grind

JANUARY 23, 2020

When you’re looking to hire baristas, you’ll want them to stick around if they can do the job and are a good fit for your company. Here’s how to retain the baristas you hire, and keep them from leaving. Hiring For Skill Versus Fit. Hiring for cultural fit doesn’t have to come at the expense of workplace diversity.

Café 148

Café Hiring Training Customer Service 148

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. Putting in place a formal bar staff training, and education program is one of the most effective strategies to assure a high level of performance when hiring bar personnel.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

Open for Business

MARCH 7, 2023

The majority of new hires have worked in the restaurant industry before and likely in the same role. In a lot of restaurants, training is a hodgepodge of ad hoc instruction, assumptions, observations, and past experience. Types of restaurant training What is restaurant training? In many restaurants, this process is very informal.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 156

2024 2023 Food Order 2013 156

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. In addition to overcoming generational gap biases, hiring managers must also consider the resistance of others to assimilate new recruits. Are you personalizing the experience for them?

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

Restaurant365

MAY 3, 2022

Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic. This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff.

FOH 78

FOH BOH Employee Relations Tip Distribution 78

Perfect Daily Grind

APRIL 23, 2023

Hiring and scheduling staff would also be priorities. Typically, these roles require candidates to attract new wholesale customers , maintain relationships with existing wholesale clients, assist partners in choosing new equipment, and handle invoicing and accounting. Another similar role to this is production manager.

Equipment 148

Equipment Education Sourcing Employee Relations 148

Lavu

DECEMBER 20, 2019

organizations hire different people to fulfill each role. list of traits that they are in search of during the hiring process. Customer service skills. Educational and Experience Requirements. While these traits are important, experience and education also play an important role. Negotiation skills.

2020 78

2020 Insurance Education Employee Relations 78

EATER

SEPTEMBER 26, 2023

ABC Velp began attracting customers from near and far, including an Iraqi Christian named Nawzad Martani, who stumbled upon the restaurant in 2013 to celebrate his brother’s birthday. educated computer science expert who previously worked for the United Nations Development Programme. Just like Eric Meurs, Martani was impressed.

Employee Relations 127

Employee Relations Travel Sports Social Media 127