7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team? It is, and must be, a team effort.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

APRIL 18, 2023

Restaurants need to zero in on finding out what they are really good at, buy the best quality raw materials, train their cooks to execute consistently great delivery of attractive and tasty food, and deliver it hot or cold as required. Plan, equip, train, evaluate, educate, and celebrate each and every employee.

Food Truck 319

Food Truck Back of House Education Training 319

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

SEPTEMBER 27, 2023

Finding, training, and retaining quality staff is a constant challenge in today’s job market. Consider investing time and money in further educational opportunities for your employees to grow professionally can greatly increase retention and reduce turnover. It’s also important to consider the customer experience.

Cash Management 207

Cash Management Restaurant Law Food Safety Point of Sale 207

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. Putting in place a formal bar staff training, and education program is one of the most effective strategies to assure a high level of performance when hiring bar personnel.

Training 52

Training Bar Dietary Restrictions Point of Sale 52

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Perfect Daily Grind

FEBRUARY 15, 2023

For many baristas, a passion for high-quality coffee and excellent customer service is what drives them to work in specialty coffee. Compared to other jobs in the industry], working as a barista doesn’t always require as much experience.” This can be done in a number of ways, including training and creating personal development plans.

Education 187

Education Point of Sale Training Website Management 187

Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 336

Kitchen Safety Customer Experience Customer Service Education 336

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Hiring 208

Hiring Recruiting Tip Distribution Small Business 208

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Management 195

Management Management Kitchen Safety Front of House 195

The Restaurant Times

DECEMBER 28, 2021

Hence, it is now imperative to train your new bar staff to comply with COVID-19 protocols and keep the drinks flowing. . Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality.

Training 52

Training Bar Online Ordering Customer Service 52

Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. It’s impossible to track training for all these employees as they come and go unless you have reliable systems. Make sure that your team is trained and that you have documentation to prove it.

Food Safety 178

Food Safety Technology Kitchen Safety Food 178

7 Shifts

AUGUST 2, 2023

Customer support: Evaluate the level of customer support offered by the platform. Do they have customer support on the evenings and weekends? This can provide valuable insights into the platform's reliability, user experience, and shortcomings. Training for managers will commence [X Date] and everyone else on [X Date].

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Culinary Cues

APRIL 7, 2022

The chef is the orchestrator who brings together and hopefully leads an incredibly talented and dedicated team of marvelous technicians. [] Training and supporting the kitchen team is my primary responsibility. Every minute spent in teaching, training, mentoring, and lifting up that team is an investment in the future of the restaurant.

Training 371

Training Social Media Presentation Café 371

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Food Business

DECEMBER 17, 2019

When I ran my restaurant one of the many things that made ownership difficult was getting staff on the same page, so the guests’ experience is actually what you intended. I think there are two basic types: occasional workshops to improve hospitality, and an ongoing educational series of workshops that are staff led.

Workshop 130

Workshop FOH Front of House BOH 130

Sling

SEPTEMBER 7, 2020

At first glance, you may think that employee training is all about teaching your employees to perform their job according to your standards and procedures. Provide the right kind of training for your team and your business will run smoother than ever before. Effective Employee Training Methods. 1) Online Employee Training.

Training 78

Training Coaching Small Business Take-out 78

Tableo

JUNE 21, 2023

Training staff members at serving drinks with finesse is crucial to differentiate yourself from competitors and to improve the overall dining experience for patrons. Presentation and glassware selection Customers’ perceptions of drinks are significantly influenced by the choice of glassware. What’s in pouring a drink?

Training 40

Training Serving Customer Service Customer Experience 40

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 189

Dine-in Customer Service Customer Experience Inventory 189

7 Shifts

JANUARY 14, 2020

million employees to give customers the meals and experiences they crave. The key to making customers happy is to make employees happy. They have a poor attitude, which affects how customers feel about their dining experience and how colleagues feel about their employers. These restaurants rely on 15.3

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 113

Training Café Kitchen Safety Back of House 113

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 416

Food Supply Employee Relations Kitchen Safety Social Media 416

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

Culinary Cues

JANUARY 18, 2021

Just imagine how shocking it would be to enter that culinary school classroom or kitchen without having those experiences under your belt. Those decisions in life that are monumental are learning experiences, but proper research will help to minimize the negative impact of wrong ones. PLAN BETTER – TRAIN HARDER.

Customer Experience 433

Customer Experience Blog Café Education 433

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Gourmet Marketing

JULY 7, 2020

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. From customer service to accommodations, there is a multitude of ways to make their stay memorable. Concierge service.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55