Modern Restaurant Management

MAY 13, 2025

Gen Z is redefining dining, seeing your restaurant as an extension of their identity. They appreciate brands that engage with them online and offer seamless digital experiences – both online and in-store. Desire for New Experiences : This generation is adventurous and loves exploring new foods and flavors.

Social Media

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations

Modern Restaurant Management

DECEMBER 11, 2024

They will be "O-ranging" kindness in Cleveland as part of an effort to encourage restaurant servers and customers to highlight the acts of kindness of one another and those around them. On the flip side, diners and customers show servers acts of kindness by being polite, understanding, and gracious." " Laurie L. ."

Menu

Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities.

2025

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. This is not merely an inconvenience—it’s a significant barrier to a business’ economic success and customer satisfaction. million job openings in the United States, yet only about 7.2

2024

Goliath Consulting

APRIL 18, 2025

Hospitality isnt just serviceits the emotional connection that keeps guests coming back. In todays competitive dining landscape, hospitality is what truly sets a restaurant apart. Hospitality vs. Service Though often used interchangeably, hospitality and service arent the same.

Hospitality

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises.

Reservations

Modern Restaurant Management

JULY 16, 2025

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. ” to reflect their marketing philosophy and experience in both sectors. But with my extensive experience in restaurants, I didn’t want to limit myself.

Marketing

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report. Consumers have pent-up demand for restaurant meals.

Definition

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. In fact, boosting AOV is one of the easiest and most effective ways to increase revenue while improving the customer experience for your guests.

Ordering

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations

Modern Restaurant Management

DECEMBER 26, 2024

In 2025, the restaurant and broader hospitality industry finds itself at a critical juncture. While corporate travel is expected to pick up, helping offset a predicted slowdown in leisure spending, the broader hospitality sector must grapple with economic and operational risks. restaurants broke records with projected sales of $1.1

2025

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. Happy hours make customers happy.

Pricing

Modern Restaurant Management

AUGUST 1, 2025

Restaurant operators have an opportunity to leverage the trend of experience-driven dining. A remarkable 74 percent of diners report returning to an establishment after a memorable event so by offering curated experiences and special events, operators can effectively engage their customer base as well as foster long-term loyalty.

Serving

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.

Loyalty Program

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Embracing a multi-sensory, brand-fit guest experience to woo your full house transforms Mother’s Day from a routine meal into a celebrated tradition that resonates and builds loyalty.

License

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. Technology continues to transform restaurant operations.

Front of House

Modern Restaurant Management

JULY 29, 2025

"That means smarter scheduling, streamlined menus, better inventory control, and automation that frees staff to focus on hospitality. . "Operators "That means smarter scheduling, streamlined menus, better inventory control, and automation that frees staff to focus on hospitality.

Loyalty Program

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. “These updates are built to help restaurants run more efficiently, reduce friction for staff, and ultimately create a smoother experience for diners.

Operations

7 Shifts

NOVEMBER 24, 2024

As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. What did you do?

Hospitality

Modern Restaurant Management

JUNE 18, 2025

Music done well in restaurants makes all the difference in how long guests will stay, whether they have a good experience and most importantly, how much money they will spend. Music and dining are all about expectations. It made our experience intolerable, but no manager/owner stepped in to make the correction.

Loyalty Program

Modern Restaurant Management

JULY 22, 2025

"Customer expectations changed. So, even though we’re back to dining in, the damage has been done, and it manifests in all kinds of ways." " Birke discusses the rise of internal conflicts in the hospitality industry with Modern Restaurant Management (MRM) magazine. Employee expectations changed.

FOH

EATER

OCTOBER 21, 2024

This ideally reinforces the connection in the customer’s brain between their everyday choices and the resulting impacts on the environment: “You’ve saved so many gallons of water, you’ve saved so many square meters of land and emissions and energy,” as Goldman says. Congratulations. The environmental mission can come later.

Sustainability

Modern Restaurant Management

FEBRUARY 19, 2025

According to the hospitality experts at Washington D.C.-based However, with prices rising, customers are choosier about where they spend their money. This has led to a growing appeal for unique dining experiences and fast-casual concepts. What does the reimagining of space provide for the guest experience?

Fast Casual

EATER

DECEMBER 3, 2024

Just ask Eater’s local city editors who’ve been tirelessly scouring their regions — from sampling Boston’s premier bakery for ube brownies to test-driving San Diego’s stellar yakitori experiences — in search of the best dining experiences. Resurrected restaurants. Top-notch taquerias.

2024

Modern Restaurant Management

MAY 9, 2025

Throughout my career, I’ve focused on bridging the gap between technology and real-world restaurant challenges, ensuring that every tool we implement enhances efficiency without sacrificing the human element of hospitality. The restaurant industry has always been a passion of mine, especially the incredible people who bring it to life.

Leadership

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. This leads to the abnormally high turnover rate most operators experience today. There will always be a customer on the receiving end of that waste of time.

Mobile Ordering

Modern Restaurant Management

JULY 31, 2025

With increased sales as the top priority, more than 40 percent of operators plan to increase their budgets for promotions and marketing, particularly for off-premise dining, which remains one of the most significant shifts in consumer preferences post-pandemic. Another 30 percent said they spent more on enhanced training so far this year.

2025

Modern Restaurant Management

NOVEMBER 26, 2024

These are indeed the table stakes when it comes to delivering premium experiences. In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. And as spending increases, so does engagement.

Seasonal Menu

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in. First, ask what type of event would best fit your venue.

Events

Modern Restaurant Management

FEBRUARY 5, 2025

Takeout Holds Steady, Delivery Slumps Delivery orders dropped 9 percent, while dine-in traffic fell 20 percent. “Americans love the convenience of delivery, but restaurants who hand the experience over to third party apps without a strategy risk their reputations,” said John Mazur, CEO of Chatmeter.

Food Order

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. Data, Data, Data.

2025

Modern Restaurant Management

DECEMBER 20, 2024

Music can play a role to enhance the dining experience, setting the mood and complementing the menu and design. We recently surveyed 150 business leaders in retail, hospitality and restaurant and found that only half had some familiarity with music licensing. What are common misconceptions about music licensing and the costs?

License

ChowNow

APRIL 4, 2025

Think of it as hospitality beyond the walls of your restaurant. Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world. Thats why its important to get proactive and make it super easy for your happy customers to speak up about their experience.

Management