Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Gone are the days of cash-only transactions.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

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Customer Service Dietary Restrictions Delivery Online Ordering 419

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. They can also do much more.

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Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These innovations were pivotal in safeguarding the safety of customers and foods.

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Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. But AI powered technologies are not limited to kitchen operations.

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2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

APRIL 26, 2024

This requires technology that can analyze ingredients against common allergens and instantly inform the kitchen and serving staff. Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. When customers pay and note their dietary needs, the kitchen gets an alert.

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Dietary Restrictions Allergens Point of Sale Customer Experience 251

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences.

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POS Menu Dietary Restrictions Loyalty Program 78

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

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Dietary Restrictions Online Ordering Customer Experience Catering 195

Modern Restaurant Management

OCTOBER 9, 2024

But business catering is a different beast requiring different menus, operations, and technology. To learn more about how restaurants can optimize and create craveworthy catering menus, Modern Restaurant Management (MRM) magazine reached out to Michelle Smart, Chief Customer Care Officer at ezCater, for real-world examples and tips.

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Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

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Modern Restaurant Management

DECEMBER 12, 2019

The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. What kind of technology will you use? . This is especially true in the service industry where customers are directly connected to your staff. List what makes your business unique. What are your hours? .

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Dietary Restrictions Front of House Hiring Customer Service 307

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

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Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

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Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

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2024 Loyalty Program Customer Experience Customer Service 332

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.

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Hotels 2025 Travel Dietary Restrictions 94

Modern Restaurant Management

JULY 14, 2020

A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” Customers can now: Easily create and print QR codes to join the waitlist.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Squirrel Systems

JUNE 11, 2025

Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment.

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Hotels POS Dietary Restrictions Loyalty Program 66

Focus POS

MARCH 2, 2023

Is your business running your technology, or is your technology running your business? Incorporating a good Kitchen Display System (KDS) solution can avoid human errors in the transmission of orders from customers, through servers, and eventually to the kitchen. Your customers may want a contactless way to pay.

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Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

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Dietary Restrictions Email Marketing Social Media Customer Experience 195

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint.

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Franchise Franchising Fast Casual 2019 383

Squirrel Systems

APRIL 22, 2024

The restaurant industry is on the cusp of a transformative revolution driven by rapid technological advancements. From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations.

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Technology Dietary Restrictions Download Loyalty Program 111

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

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2019 Compost Mobile Ordering Online Ordering 322

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Empathize with their feelings of frustration.

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Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

SEPTEMBER 27, 2024

This might include offering competitive compensation packages, enhancing workplace culture, and leveraging technology that allows for more efficient hiring processes. This presents a significant opportunity for restaurants to tap into the festive spirit and create large format or family-style experiences to capitalize on the demand.

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Food Truck Fast Casual Food 2024 251

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. Enhancing Guest Experience to Prevent Wasteful Practices A poor guest experience can lead to food being sent back or customers walking out before being served. Want to read more success stories?

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Restaurant365

FEBRUARY 18, 2022

According to the National Restaurant Association’s recently published State of the Restaurant Industry, the percentage breakdown of operators who plan on investing in back-of-the-house technology in 2022 are as follows: Family dining – 30%. Every establishment’s goal is to deliver an outstanding customer experience.

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Technology Dietary Restrictions Back of House Front of House 78

Clover - Restaurants

OCTOBER 18, 2024

To keep things running smoothly, restaurants need a well-defined split check policy that ensures consistency and efficiency for both customers and employees. A smart approach to splitting checks can elevate the dining experience, streamline restaurant operations , and minimize disputes at checkout.

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Dietary Restrictions POS Mobile Ordering Customer Experience 52

Open for Business

OCTOBER 30, 2024

Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. Do they have any dietary restrictions? Tailoring the dining experience Now that you’ve got all this great data , it’s time to put it to work. Do they always order the same bottle of wine?

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Reservations Dietary Restrictions Email Marketing Point of Sale 60

Culinary Digital

MARCH 14, 2025

They can use new technology to reduce prices by putting the savings from more efficiently sorting ingredients, reducing logistical burden, and easier menu and recipe design to help students. CulinarySuite , our cloud-based, fully customizable food-tech platform, will help you to improve efficiency, reduce costs, and delight customers.

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Dietary Restrictions Healthcare Customer Service Education 52

Ken Burgin

JUNE 13, 2023

Are you keen to make more use of technology in your culinary and business operations? Ingredient Substitution : If you’re out of a certain ingredient or if you want to experiment with a new flavour profile, ChatGPT can suggest suitable substitutes based on the flavours and textures of the available ingredients.

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Management Management Dietary Restrictions Seasonal Menu 68

Deliverect

OCTOBER 28, 2019

What’s really important to customers? We’ll give you the rundown on what online food delivery customers value most to make sure you deliver the experience they’re looking for. That means every aspect of your delivery operations should make things as easy and fast as possible for your customers. Keep it quick & easy.

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Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more. Automate your menu calculations.

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Menu Dietary Restrictions Allergens Seasonal Menu 52

Squirrel Systems

OCTOBER 19, 2023

“Conversational ordering” in the hospitality business refers to a specific approach to taking food and beverage orders from customers more conversationally and engagingly. This approach aims to enhance the guest experience by building rapport with customers, understanding their preferences, and providing personalized service.

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Ordering Dietary Restrictions Customer Service Customer Experience 52

Mad Mobile

FEBRUARY 5, 2024

The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting. This wasted time adds up.

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Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. As a restaurateur, you’re not only in the business of food.

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Loyalty Program Dietary Restrictions Customer Experience Customer Service 52