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Restaurant365
OCTOBER 29, 2021
Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, not all your customers may want to process payments on their phone.
Modern Restaurant Management
APRIL 12, 2022
“I just don’t understand,” the restaurant owner lamented as we discussed a recent customer incident. On the one hand, consumers are craving unique human experiences with food more than ever before. I call it the “experience paradox.”
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Restaurant Technology Guys
MARCH 4, 2020
Think about restaurant technology and you probably think immediately of your restaurant POS system – and these devices are certainly wonderful tools for maximizing your productivity and hence your profits. Blog customer experience restaurant technology
The Restaurant Times
JANUARY 24, 2022
However, every restaurant category needs to discover the most effective approach to utilize digital ordering technology. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers. Personalize The Customer Experience
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
Modern Restaurant Management
JANUARY 5, 2021
In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.
Modern Restaurant Management
APRIL 10, 2020
They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.
Modern Restaurant Management
SEPTEMBER 23, 2020
Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Implement New Technology.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. A fast resolution is absolutely critical to ensure your customers do not lose faith in your ability to serve them.
Foodable
FEBRUARY 9, 2021
Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.
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The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.
Modern Restaurant Management
JANUARY 24, 2022
Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.
Modern Restaurant Management
DECEMBER 8, 2021
Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. Restaurants have turned to technology to fill the gap. QSRs that identified the shift in customer behavior early and innovated quickly are succeeding.
Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.
Modern Restaurant Management
MARCH 23, 2020
The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations.
Social Hospitality
AUGUST 13, 2020
Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.
Modern Restaurant Management
FEBRUARY 3, 2020
Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.
The Restaurant Times
OCTOBER 22, 2021
Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.
The Restaurant Times
MARCH 10, 2022
Poor customer service almost always results in bad comments from your customers. Let’s talk about different ways in which a cloud POS can help in enhancing your customer experience and increasing the footfall of your restaurant business. Recognize your customers.
Restaurant365
FEBRUARY 18, 2022
According to the National Restaurant Association’s recently published State of the Restaurant Industry, the percentage breakdown of operators who plan on investing in back-of-the-house technology in 2022 are as follows: Family dining – 30%. Responding to customer feedback.
Modern Restaurant Management
DECEMBER 21, 2020
In reacting to COVID-19 the critical role and importance of technology saw a rapid acceleration. There are five main areas of increased technology acceleration in the restaurant business: Greater Focus on Frictionless Consumer Experience. Agility in Adopting Technology.
Next Restaurants
OCTOBER 9, 2019
Change is constant, especially when it comes to technology. Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach. As a restaurant owner, customer satisfaction should be your number one priority.
Modern Restaurant Management
JUNE 2, 2021
When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. This is where restaurant technology plays its biggest role.
Modern Restaurant Management
DECEMBER 1, 2021
When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Contactless Technology.
Foodable
FEBRUARY 15, 2022
Listen to "Optimizing the Customer Experience | Season 6, Vol. about technology that can optimize daily operations, while improving communication between restaurant operators and their guests. Brand Story Hospitality Hangout Podcast Podcasts Technology
Thrive POS
MAY 3, 2019
Pizza Delivery Software Labor Management software delivery drivers Employee Management restaurant technology customer satisfaction
Social Hospitality
FEBRUARY 25, 2021
How can you convince a customer to come to your business and spend money on your food? Technological advancements and changes to the industry brought on by COVID-19 flipped the focus of restaurant marketing on its head. There is a variety of restaurant technologies out there to help.
Modern Restaurant Management
DECEMBER 7, 2020
Even with the limitations, loyal customers are eager to return to dinning out so that they can get a taste of both the food they love and the place they know well. However, as customers return, restaurant operators face a slew of new challenges. The Next Normal for the Brand Experience.
Foodable
OCTOBER 30, 2020
Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We
Modern Restaurant Management
MAY 17, 2022
Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Phygital marketing is a hybrid channel delivering an immediate, immersive experience to make brands memorable and converts.
Lavu
MARCH 6, 2020
The success of a restaurant depends on the ability to attract and retain customers. To improve restaurant customer engagement and satisfaction, restaurant leverage should technology to offer better services. Customer Engagement.
Thrive POS
APRIL 11, 2019
Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. And while they may not tell you, according to Lee Resources International, a globally known business strategy leader, on average, a single unhappy customer will tell as many as sixteen other people about their unpleasant experience. Happy customers, on the other hand, tell about nine people. POS Customer Service Thr!ve Let’s be honest for a moment.
Perfect Daily Grind
MAY 17, 2022
However, as the appreciation of the craft of coffee has grown, technology has also come to play a more important role. Now more than ever, baristas, roasters, producers, and consumers all rely on technology to understand more about the coffee they brew, roast, grow, and drink.
Modern Restaurant Management
JANUARY 5, 2021
When it comes to the digital guest experience, can you afford to offer anything less than the best? Less commented on is the fact that consumer-facing technology interfaces need to evolve in order to drive the digital guest experience forward.
Foodable
FEBRUARY 1, 2021
Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? Our guests today are Christine Schindler - Co-Founder | CEO of PathSpot & Rob Carpenter, Founder | CEO of Valyant with host Paul Barron as we dig deeper into the technology of a post-pandemic future.
Focus POS
JANUARY 18, 2022
4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. They want the most out of their experience with as little effort as possible.
Goliath Consulting
SEPTEMBER 27, 2020
We previously discussed social distancing and contact-free technology that offered safety solutions during the pandemic. Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering.
Modern Restaurant Management
JULY 20, 2021
As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. Equipment Operations Guest Experience guest impulse increase check size restaurant metrics
Modern Restaurant Management
MARCH 31, 2022
To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. How can the drive-thru experience become more personalized?
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