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Why Today’s Customer Experience Requires Technology, Human Touch

Restaurant365

Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers. While technology is no doubt improving restaurant operations, human work will always be needed, too.

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Leveraging Back-office Restaurant Technology to Improve the Customer Experience

Restaurant365

Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, not all your customers may want to process payments on their phone.

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Restaurant Technology: It’s All About the Customer Experience

Restaurant Technology Guys

Think about restaurant technology and you probably think immediately of your restaurant POS system – and these devices are certainly wonderful tools for maximizing your productivity and hence your profits. Blog customer experience restaurant technology

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7 Restaurant Trends Reshaping Customer Experience in 2023

Bingage

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint.

2023 91
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Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.

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2023 Restaurant Technology Trends: Consolidation, Experience, and Fees

Modern Restaurant Management

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology.

2023 206
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The Experience Paradox

Modern Restaurant Management

“I just don’t understand,” the restaurant owner lamented as we discussed a recent customer incident. On the one hand, consumers are craving unique human experiences with food more than ever before. I call it the “experience paradox.”

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How To Enhance Customer Experience With A Table Ordering App

The Restaurant Times

However, every restaurant category needs to discover the most effective approach to utilize digital ordering technology. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers. Personalize The Customer Experience

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. How do these changes continue to serve the goal of good customer service?

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Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

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Utilizing Technology: Improve Customer Experience and Increase Points of Profit in Your Restaurant Business

Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training

In this webinar, Hillary Holmes, Troy Hooper, and Jason Berkowitz will discuss how you can continue to grow your restaurant business despite setbacks. They'll provide key tips for achieving higher revenue, using technology to diversify revenue streams, reducing operating costs, building customer loyalty, turning tables with less staff, and cutting down third-party dependency.

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Why Today’s Customer Experience Requires Technology, Human Touch

Restaurant365

Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers. While technology is no doubt improving restaurant operations, human work will always be needed, too.

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Five Tips for the Best Customer Experience During COVID-19

Modern Restaurant Management

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Implement New Technology.

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Understanding the Customer to Enhance Brand Experience

Modern Restaurant Management

They speak to their core audience of current and future customers. With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Creating a Seamless Experience.

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Get These IT Essentials Right to Protect Customers’ User Experience

Modern Restaurant Management

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. A fast resolution is absolutely critical to ensure your customers do not lose faith in your ability to serve them.

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Birdeye Customer Experience Management

Foodable

Birdeye is a customer experience platform dedicated to helping multi-location businesses grow their online exposure and build their consumer base. The two core issues Bickham sees restaurants struggle with are customer acquisition and in-store physical experiences.

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Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences.

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Restaurant Customer Experience 2020: What Customers Expect

Focus POS

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

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Bridging the Digital and Physical Gap in the Customer Experience

Foodable

Listen to "Bridging the Digital and Physical Gap in the Customer Experience | Season 1, Ep. The delivery experience is extremely important and Li shares, “If you want to go out to a great Chinese meal, there are great Chinese restaurants that we can go out to.

2023 52
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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. Restaurants have turned to technology to fill the gap. QSRs that identified the shift in customer behavior early and innovated quickly are succeeding.

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6 Proven Tips To Enhance Customer Experience In Restaurants

The Restaurant Times

Customer satisfaction is important in every industry but it holds even more importance in the hospitality industry. Creating and delivering immersive experiences for visitors, compels them to spread the word, and makes them want to come back for more.

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service.

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Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations.

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Why Innovative Dining Experiences Are Driven by Facility Management Technology

Modern Restaurant Management

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button.

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Why Restaurants Should Embrace Technology in 2023

Modern Restaurant Management

For some, that has meant looking to supplement staffing gaps with technology and modifying or expanding the roles and responsibilities of current staff. Ongoing staffing challenges have led restaurants to embrace technology solutions, especially for front of house roles.

2023 189
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Customer Experience Management | Season 2, Vol. 4

Foodable

Listen to "Customer Experience Management | Season 2, Vol. Ovation is a customer experience and engagement platform that specializes in actionable guest feedback for multi-unit restaurants and retailers. Operators can also interact with dissatisfied customers directly. “We

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Restaurants Will Embrace Accelerating Technology in 2021

Modern Restaurant Management

In reacting to COVID-19 the critical role and importance of technology saw a rapid acceleration. There are five main areas of increased technology acceleration in the restaurant business: Greater Focus on Frictionless Consumer Experience. Agility in Adopting Technology.

2021 221
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How to improve the guest experience with restaurant technology

Open for Business

But today, restaurant tech plays a major role in improving the guest experience. And 60% of guests who have a positive guest experience at a restaurant say they’re likely to visit frequently. What is the guest experience? What are the key elements of a great guest experience?

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The Power of Upselling: A Guide to Driving Restaurant Sales and Enhancing Customer Experience

Bingage

One of the easiest techniques to do this is through Restaurant Upselling, or making your existing customers repeat customers. Upselling is much more than sales; it requires knowledge,experience ans smart work. And Technology can help you with this.

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Optimizing the Customer Experience | Season 6, Vol. 5: GoTab

Foodable

Listen to "Optimizing the Customer Experience | Season 6, Vol. about technology that can optimize daily operations, while improving communication between restaurant operators and their guests. Brand Story Hospitality Hangout Podcast Podcasts Technology

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Black Box Intelligence™ Announces GuestXM, Defining [the] Next Generation of Customer Experience Management for Restaurants

Black Box Intelligence

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses.

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10 Top Restaurant Technologies To Evolve Your Business

7 Shifts

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Examples of contactless payment technology.

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How to Promote Technology Adoption in Restaurants

Restaurant Technology Guys

Technology adoption in restaurants has been on the rise in recent years, with many restaurants implementing various technological solutions to improve their operations and customer experience.

2023 102
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The Next Generation of the Dining Experience

Modern Restaurant Management

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. This is where restaurant technology plays its biggest role.

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6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

How can you convince a customer to come to your business and spend money on your food? Technological advancements and changes to the industry brought on by COVID-19 flipped the focus of restaurant marketing on its head. There is a variety of restaurant technologies out there to help.

2021 431
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Using Technology to Influence the Customer Experience

Foodable

Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? Our guests today are Christine Schindler - Co-Founder | CEO of PathSpot & Rob Carpenter, Founder | CEO of Valyant with host Paul Barron as we dig deeper into the technology of a post-pandemic future.