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Transforming Hospitality Operations: The Role of Advanced AI in Enhancing Efficiency and Guest Experiences

Modern Restaurant Management

Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. These advancements extend beyond predictive measures, seamlessly catering to customer needs in a manner that creates memorable and personalized experiences.

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2022 Reflections: The Year That Was for Restaurants

Modern Restaurant Management

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

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How to handle restaurant complaints and turn them into hospitality wins

Open for Business

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Empathize with their feelings of frustration.

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Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

Modern Restaurant Management

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

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How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

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How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

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Grow Revenue 25% and Delight Customers by Putting Tablets to Work in Your Restaurant

Mad Mobile

The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting. This wasted time adds up.