Modern Restaurant Management

DECEMBER 26, 2023

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

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Technology Front of House Back of House Dietary Restrictions 221

Restaurant Clicks

NOVEMBER 24, 2021

If you are exploring restaurants with private dining in the Seattle area, my extensive list will help you arrive at a final selection. Here are the fifteen best intimate dining venues in Seattle. Best Private Dining in Seattle. You can make reservations for small parties online by visiting the restaurant’s website.

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Dine-in Seasonal Menu Reservations Seating 112

Modern Restaurant Management

SEPTEMBER 21, 2021

And, with so many people following a wide range of dietary restrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.

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Dietary Restrictions Online Ordering Customer Experience Fast Casual 180

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. It’s dining, on demand. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server.

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Dietary Restrictions Customer Experience Dine-in Technology 193

Modern Restaurant Management

AUGUST 13, 2020

Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed. Collecting Data to Build Customer Loyalty.

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Dietary Restrictions Online Ordering Customer Experience Dine-in 192

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. They first emerged some years before the pandemic.

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Online Ordering Ordering Front of House Food Order 52

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.

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2022 Food Supply Point of Sale Dietary Restrictions 193

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

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2024 2023 Food Order 2013 156

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

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2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 210

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 1.22tn The revenue in the Online Food Delivery market is forecasted to reach US $1.22 65% 65% of customers prefer self-service kiosks. trillion in 2024. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. They use email, SMS marketing tools, online advertising, and other tactics, typically known as multichannel marketing. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Restaurant Clicks

SEPTEMBER 5, 2021

Pittsburgh has several international dining options. Luckily, we compiled a list of some of the best restaurants in Pittsburgh that you should consider visiting to satisfy your dining needs. Bitter Ends provides window service to its customers ordering online. Bitter Ends Garden & Luncheonette.

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Seasonal Menu Online Ordering Reservations Food Order 148

Restaurant Clicks

SEPTEMBER 8, 2021

Since opening, Savor has quickly become one of the most popular Niagara Falls restaurants and a must-dine destination for anyone visiting the area. Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. Order Online. Best Restaurants in Niagara Falls.

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Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

24/7 Waiter

SEPTEMBER 21, 2023

If you read the restaurant survey questions from our blog last month, you may be looking for additional questions to ask your customers. Grab the attention of as many of your customers as you can by making it convenient for everyone. Grab the attention of as many of your customers as you can by making it convenient for everyone.

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Dietary Restrictions Social Media Online Ordering Customer Experience 36

Restaurant Clicks

NOVEMBER 7, 2021

The Walrus & the Carpenter service is second-to-none, and they have great indoor and outdoor dining options. Order Online. While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture.

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Dietary Restrictions Seasonal Menu Online Ordering Reservations 124

Restaurant Clicks

SEPTEMBER 19, 2021

Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Lancaster is one of the most underrated food cities in Pennsylvania. While it’s famous for Amish country, theatre, and rich history, there’s more than mashed potatoes and gravy in this charming city! Best Restaurants in Lancaster.

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Seasonal Menu Fine Dining Reservations Food Order 148

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 166

Restaurant Clicks

OCTOBER 11, 2021

Order Online. While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. In addition to their regular menu, Buttermilk has both a vegan and gluten-free menu to cater to dietary restrictions. Order Online. Best Brunch in Atlanta.

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Online Ordering Food Order Dietary Restrictions Back of House 143

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Fine and Family Dining Hurt by Holiday Shift. Holiday Traffic Not Enough. Same-store sales growth was 1.6

2019 100

2019 Compost Mobile Ordering Point of Sale 100

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. .” Ono Food Co. Ono Food Co.

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Food Truck Customer Service Customer Experience Front of House 117

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot.

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Mobile Ordering Certification Loyalty Program Kitchen Safety 131

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. Record information about your customers. Ask for customer feedback. However, this is easier said than done.

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Management Management Seating POS 112

Restaurant Clicks

NOVEMBER 17, 2021

They serve a variety of customers such as students, locals in the area, tourists, and more. Brick-oven pizzas and communal table arrangements make Antico’s a unique place to come and dine in. Order Online. Additionally, CNN is stationed in Atlanta along with several other notable attractions. Best Pizza in Atlanta.

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Online Ordering Fast Casual Food Order Casual 147

Restaurant Clicks

NOVEMBER 13, 2021

If you are trying to find out where to eat in Nashville to experience it, any of the restaurants on this list are pushing the envelope and inventing new ways to put the culture of the South on a plate. Order Online. However, that’s not all that Nashville offers. Lockeland Table. They also have great cocktails available for $7.

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Back of House Reservations Fine Dining Online Ordering 121

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Restaurant complaints are unavoidable in the hospitality industry.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

DECEMBER 18, 2019

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. "We can anticipate more meatless menu trends in 2020 as chefs experiment with additional foods to replace animal products."

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Seasonal Menu Fast Casual Consumer Goods 2020 105

EATER

SEPTEMBER 10, 2020

Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. “We After the pandemic began, they shifted production from gallon bags to jars, and set their website up for online sales. And meetings are hard to arrange during a global pandemic. View this post on Instagram.

Food 65

Food Catering Small Business Retail 65

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Part of the reason you’re traveling to France is, presumably, to tap into that gastronomic reverence.

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Fine Dining Reservations Seating Book 96

Modern Restaurant Management

JULY 6, 2023

However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior. Although it might seem challenging, thanks to modern technology, restaurants can now understand and engage with their customers in new ways, ultimately filling up those empty tables.

Seating 177

Seating Innovation Marketing Loyalty Program 177

Open for Business

OCTOBER 12, 2022

Choice overload, or the inability to make a decision due to too many choices , can hurt the guest experience. You may consider an extensive menu to appeal to pickier eaters and those with allergy or dietary restrictions. A restaurant menu is key to bringing guests in and keeping them around. How do you select the menu items?

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Menu Dietary Restrictions Seasonal Menu Design 78

Restaurant Clicks

NOVEMBER 3, 2021

New York City’s East Village is a bustling hotbed of things to do, see, and experience. Papilles is an elevated dining experience in the heart of the East Village just down the street from Tompkins Square Park. Overall, you’ll feel like you’re part of the family when you dine at the Pineapple Club.

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Dietary Restrictions Online Ordering Reservations Food Order 131

EATER

FEBRUARY 1, 2022

Telly Justice and Camille Lindsley are creating a blueprint for fine dining’s queer future with their upcoming New York City opening, HAGS The dining room at 163 First Avenue in New York’s East Village is barely big enough to fit two people standing side by side.

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Fine Dining Front of House Dietary Restrictions Back of House 98

EATER

FEBRUARY 23, 2021

Soul food and Southern food are undeniably rooted in the African-American experience, but Black food in America can’t be defined by just these two categories. With pop-ups like Honeysuckle, Black Feast, and the Vegan Hood Chefs, Black innovators engage with food for a greater purpose.

Food 104

Food Dietary Restrictions Customer Experience Events 104

Touch Bistro

MAY 31, 2021

A restaurant CRM is key to getting to know your customers and personalizing service at scale. A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. As a restaurateur, you’re not only in the business of food.

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Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Modern Restaurant Management

OCTOBER 8, 2020

Flippy ROAR hits the market with advanced cooking capabilities to quickly learn menu items, allowing operators to appeal to new customers and retain eaters with consistently cooked options. Staff can also opt to change cooking times and alter portion sizes for foods coming out of the hopper to map back to customer customization requests. "Intel®

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Kitchen Safety Online Ordering Food Safety Point of Sale 134