The Rail

MARCH 31, 2025

In the end, restaurant groups can turn managing multiple offices into a competitive advantage by focusing on these key areas, which will drive customer happiness and the business forward. This means a uniform organizational structure and better decision-making. Online Ordering Platforms: These systems give customers convenience.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

DECEMBER 14, 2020

Without a brand-friendly decorated dining space or friendly interactions with staff, restaurants need to make the extra effort to reach and engage with their customers, and this can be facilitated through a strong digital presence. Having a basic website or relying on a third-party delivery partner to market a virtual brand is not sufficient.

2030 520

2030 Customer Experience Delivery Uniforms 520

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Culinary Cues

JUNE 23, 2024

Why are more and more restaurants reducing service and menus or closing their doors because of a labor shortage while customer demand for the restaurant experience is on the rise? In a proper kitchen, the uniform is clean, pressed, and complete. Video ten minutes of your kitchen line during service and post it on YouTube.

Uniforms 448

Uniforms Front of House Back of House Food Supply 448

ChowNow

APRIL 25, 2025

Its the sum of everything about your restaurant, from your menu design and decor to the tone you use when replying to comments on social media or greeting customers walking through the door. Its not just about looking good (though that is a part of it); its about creating an emotional connection that shapes the entire customer experience.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

ChowNow

MAY 9, 2025

This doesnt mean cutting corners and sacrificing the customer experience; its about knowing where your money is going, spotting leaks early, and fine-tuning whats already working. A good labor cost percentage to shoot for is between 20%-30% , depending on your service style and local wage laws. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

The Rail

MAY 12, 2025

Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future. Remember, location influences customer flow, staff retention, and menu pricing. Lower rent? More foot traffic?

License 130

License Uniforms Social Media Customer Experience 130

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

APRIL 20, 2020

Modern Restaurant Management (MRM) magazine spoke with employment expert Mark Heymann, a founding partner and the chairman and CEO of UniFocus , a workforce performance firm in the service sector, about the impact Coronavirus is having and will continue to have on restaurant employment. Mark Heymann. Those are the ones in greater trouble.

Customer Service 460

Customer Service Training Front of House Dine-in 460

Modern Restaurant Management

JANUARY 20, 2023

As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Providing the same experience in flavor, texture, and quality keeps customers loyal. Consistency is key.

Food 419

Food Food Supply Food Safety Customer Service 419

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day? Mission accomplished.

Customer Service 439

Customer Service Customer Experience Point of Sale Presentation 439

The Rail

MAY 22, 2025

Tip #1: Creating a Signature Brand Voice that Matches Your Dining Experience The personality of your brand should reflect the experience you provide in-house. This covers expertly styled interior pictures, professional photos of your food , and an elegant menu, uniform, and signage branding.

Social Media 130

Social Media Front of House SEO Uniforms 130

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Don’t assume anything until your experience proves that it is warranted. Service is off.” A new restaurant will open up and lure your customers away.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Culinary Cues

FEBRUARY 28, 2021

We know them by name, we oftentimes buy their products and services, we read about their success, and we aspire to be like them in some small way. Now here is the kicker – excellence has very little to do with the price you charge or the type of product or service you provide. The big misconception is: “You get what you pay for”.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

Modern Restaurant Management

DECEMBER 21, 2022

Operations will continue to be simplified despite digital experiences expansion. In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Culinary Cues

JUNE 3, 2024

It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Treat the job as something enormously important and the uniform as a symbol of everything that is good about the profession.

Uniforms 434

Uniforms Coaching Point of Sale Small Business 434

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 449

Fine Dining Front of House Customer Service Customer Experience 449

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Expanded service offerings to best meet consumer needs. Motion sensors.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. As the convergence of technology and gastronomy continues to unfold, the dining landscape is evolving across every sector, spanning the swift pace of quick-service restaurants to the relaxed ambiance of family dining.

Fast Casual 294

Fast Casual Fine Dining Customer Service Customer Experience 294

Culinary Cues

JANUARY 15, 2020

My opinions are rooted in experiences working alongside all of these people. You have your opinions based, I am sure, on your own experiences – it’s all good. Take pride in the chef’s uniform. When you wear that uniform you are paying respect to them. They are based on five decades of observation and interaction.

Uniforms 417

Uniforms 2000 Consumer Goods Small Business 417

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 359

Cash Management Point of Sale Leadership Website Management 359

7 Shifts

NOVEMBER 12, 2020

Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Day Three Role-specific training.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

MARCH 7, 2024

The consummate performance of these units is non-negotiable, given their role in preserving product integrity, meeting health standards, and enhancing customer experience. A reputable repair service will have the expertise to diagnose and fix problems effectively and efficiently.

Healthcare 275

Healthcare Uniforms Food Safety Customer Service 275

Restaurant Business

MAY 31, 2023

The consistency, along with other benefits that automation can provide, leads to something operators need to survive in the restaurant business—customer satisfaction. The system allows for a seamless customer experience with enhanced convenience, easy customization and reduced wait times. Chicken’s BSK (bb.q.

Franchising 261

Franchising Franchise Kitchen Safety Customer Experience 261

Modern Restaurant Management

APRIL 20, 2020

™” with an initial donation, aiming to raise $125,000+ for Children of Restaurant Employees (CORE), a nonprofit that assists the families of service industry members navigating life-altering circumstances. mrus– a line of India-inspired cream liqueurs, launched “Small Brand. We are grateful for our partners, like S?mrus

Healthcare 450

Healthcare Kitchen Safety Small Business Loyalty Program 450

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. Your brand is the whole experience you offer. It includes what people experience and feel when theyre in your restaurant. Do you offer an extra special chef that entices customers? What makes your restaurant unique?

Social Media 93

Social Media Customer Experience Email Marketing Customer Service 93

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Culinary Cues

JANUARY 12, 2021

Each line cook during service had one dish to prepare completely. Service was swift and efficient as the 300-400 patrons were acknowledged at each meal. What was most impressive to me was the work leading up to service. Prior to the beginning of service each cook had to prepare two sample plating’s of his or her respective dish.

Seasonal Menu 474

Seasonal Menu 2005 Customer Service Hotels 474

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience.

Social Media 366

Social Media Entertainment Email Marketing Customer Experience 366

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Culinary Cues

OCTOBER 16, 2019

START DEPENDABLE – STAY DEPENDABLE: Once you are employed make sure that you are at work, ready to go, full of energy, smile on your face, uniform in order, and 15 minutes early. When we rush and cut corners because we are busy – we violate the trust that customers invest in and relinquish our pride at the same time.

Uniforms 323

Uniforms Equipment Small Business Customer Experience 323

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences. Improves Operations : Smarter inventory and menu management.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) A recent study found that food waste in fast-food restaurants is about 9.55% whereas full-service operations waste 11.3%

Inventory 370

Inventory Management Management Point of Sale 370

Modern Restaurant Management

DECEMBER 14, 2023

Across the restaurant industry, it’s no secret that expectations for service, sustainability, and satisfaction are higher than ever. Restaurants are confronted with providing the best experiences possible, all while maintaining optimal revenue and efficiency.

Front of House 251

Front of House Back of House Customer Experience Sustainability 251

Squirrel Systems

JUNE 11, 2025

Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. Reliable Connectivity and Instant Updates Enhance Service Speed Today’s guests expect fast, consistent service—no matter the time of day or how busy your dining room or lobby is.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66