Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. When the menu is not their own then they are left with all the responsibility for the guest and employee experience and very little authority to set the stage for success.

Guest Recovery 407

Guest Recovery Seasonal Menu Presentation Customer Experience 407

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. How to stop 86ing menu items. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

JULY 22, 2022

Warm weather is here, and patio season is upon us. Make sure you have enough staff to cover the busy summer season with 7shifts’s Hiring Tool. You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles. Staffing for summer. Reduce that cost with 7shifts.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. Behind the scenes, strategic decisions greatly impact a restaurant's bottom line, and at the forefront of these is the art of menu engineering.

Menu 167

Menu Cash Management Seasonal Menu Influencer 167

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology 118

Technology Loyalty Program Mobile Ordering Online Ordering 118

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons.

POS 130

POS Operations Loyalty Program Seasonal Menu 130

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

POS 164

POS Bar Point of Sale Front of House 164

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience. This includes back waiters, bus personnel, and bartenders.

Seasonal Menu 521

Seasonal Menu Back of House Customer Service Front of House 521

7 Shifts

AUGUST 6, 2021

Staff scheduling, inventory management, menu analysis , guest satisfaction, profitability, and so much more rest on the shoulders of accurate restaurant forecasting. Proper Service for the Restaurant. No customer wants to hear that you're out of their favorite dish. What can 7shifts do for you? Adjust based on recent trends.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

JANUARY 17, 2024

First, Segment Your Audience Your guests want you to know their lifestyle and consumers often feel frustrated when the buying experience feels impersonal. Create an app to make it easy for Gen Z to place a mobile order, review their regular meals and stay up to date on seasonal specials and rewards.

Loyalty Program 196

Loyalty Program Mobile Ordering Customer Experience Back of House 196

Open for Business

MAY 9, 2024

From transforming your space into an outdoor retreat to making the most of occasions like Father’s Day and Pride Month, there are several ways to elevate your dining experience, attract new guests, and boost your bottom line this season. Engage customers with mouth-watering photos, behind-the-scenes glimpses, and seasonal deals.

Seasonal Menu 78

Seasonal Menu Social Media Outdoor Email Marketing 78

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. YES – the menu is that important! The menu comes first and should reflect the philosophy of the owners and chef and how the operators expect to be perceived by the public.

Menu 393

Menu Seasonal Menu Front of House Café 393

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 204

Leadership Small Business Cash Management Customer Experience 204

Modern Restaurant Management

MAY 16, 2023

In today's fast-paced world, quick-service restaurants (QSRs) are constantly looking for ways to attract new customers while keeping their existing ones happy. By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions.

Loyalty Program 156

Loyalty Program Seasonal Menu Advertising Customer Experience 156

Culinary Cues

JANUARY 8, 2021

So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. will find themselves in the winner’s circle. [] FLEXIBILITY. If this is your M.O.

2021 464

2021 Social Media Kitchen Safety Restaurant Law 464

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Mobile Ordering 178

Mobile Ordering Customer Experience Seasonal Menu Loyalty Program 178

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Why the buzz?

2024 197

2024 Loyalty Program Food Order 2030 197

Modern Restaurant Management

MARCH 8, 2023

From the rise of Instagram food bloggers and selfie walls to paying outrageous prices for the #SaltBae experience , consumers are now expecting restaurants to deliver an experience beyond flavor. In a world still recovering from a pandemic and economic crisis, consumers long to escape into experiences of delight and togetherness.

Social Media 180

Social Media Customer Experience Website Management Customer Service 180

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 392

Customer Experience Cash Management Customer Service Front of House 392

Modern Restaurant Management

JULY 7, 2021

As we progress through a pandemic that’s kept many inside for months, guests are looking to venture out and experience unique dining moments. By utilizing seasonal ingredients and creating specialty menu items, our product innovation efforts have kept us relevant in a competitive industry, earning guest loyalty and driving sales.

Seasonal Menu 198

Seasonal Menu Guest Recovery Innovation Menu 198

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Dietary Restrictions 223

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

APRIL 29, 2020

It’s been said that customers eat with their eyes. With digital signage, restaurants can transform static, lifeless imagery into compelling experiences tailored to each customer. Enhance the Wait Experience. Custom Menus Like Never Before. Opportunity to Upsell. It can even reduce perceived wait times.

Seasonal Menu 206

Seasonal Menu Customer Experience Customer Service Food Order 206

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Requirements: Conceive and update menus that embody our brand and showcase seasonal ingredients, featuring a diverse range of dishes with considerations for dietary preferences.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

Open for Business

FEBRUARY 21, 2024

While traditionally associated with fine dining, the prix fixe (pronounced “pre-feks”) menu has transcended its high-end roots, becoming a popular culinary trend. When curated with care and promoted effectively, this menu is a powerful tool for any restaurant, capable of making a memorable impression and drawing eager guests through the door.

Menu 78

Menu Seasonal Menu Fine Dining Social Media 78

Perfect Daily Grind

AUGUST 16, 2022

There’s no doubt that seasonality plays an important role in influencing consumer behaviour. Seasonal signature drinks have also become commonplace in coffee shops across the world. For many coffee shop owners, including seasonal food and beverages is essential to boost sales and maintain customer interest.

Design 157

Design Menu Seasonal Menu Social Media 157

Modern Restaurant Management

NOVEMBER 23, 2021

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 190

Loyalty Program Email Marketing Customer Experience Seasonal Menu 190

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences. ”

Training 180

Training Seasonal Menu Hiring Customer Experience 180

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 227

Marketing SEO Front of House Website Management 227

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

NOVEMBER 1, 2022

Restaurant guests in cost-saving mode are eating out less and more conscious of menu prices, according to Restaurants: Consumer Trends Fall 2022/Winter 2023 a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. “Unique offerings to help separate from the competition may be helpful.

Fine Dining 190

Fine Dining Seasonal Menu Social Media 2022 190

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Culinary Cues

JANUARY 12, 2021

The menu changed every night within a cycle with a full array of appetizer, salad, entrée and dessert choices for an audience that was likely staying at the hotel for a week or more at a time (many of the patrons were second or third generation Balsam’s guests) since a stay at the “Notch” was a family right of passage.

Seasonal Menu 471

Seasonal Menu 2005 Hotels Customer Service 471

Culinary Cues

APRIL 25, 2021

I find it very interesting how diverse the food experience is. Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee.

Food 422

Food Fine Dining Café Customer Experience 422

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff.

Front of House 212

Front of House Back of House Online Ordering Food Order 212