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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)

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Marketplace Collection Laws Present Unique Challenges for the Restaurant Industry

Modern Restaurant Management

Sales tax rates are typically based on either the location of the business (“origin sourcing”) or the destination of the delivery (“destination sourcing”). Which party is the “seller” may also determine the tax base when dealing with sales coupons or other promotions.

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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

The Appeal of Coupons and Discounts. Vericast offered for proprietary survey findings related to consumer sentiment around the use of coupons and discounts. Additionally, 9 in 10 plan to use a coupon or discount in the next six months for grocery (70 percent), restaurants/dining (64 percent) and beauty/grooming (37 percent).

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Restaurants Count on Cloud for Improved Operations and Customer Experience

Modern Restaurant Management

Gain informative data-based insights – By accessing a single source of data from anywhere and any device, restaurants gain invaluable insights about their customers, employees, inventory – you name it – particularly when artificial intelligence (AI) is layered in.

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The Ultimate Guide to Local Restaurant Marketing 2025

7 Shifts

Highlight these partnerships in your marketing materials to show your support for the community and attract customers who value locally sourced ingredients. Whichever event you choose, make sure to offer samples, hand out coupons, and engage with attendees to create a memorable experience.

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Restaurants with Strong Brand Identities Captivate Gen Z

Modern Restaurant Management

Loyalty rewards don’t have to include discounts and coupons anymore. Restaurants can showcase their values by participating in charitable events, sourcing sustainable ingredients, or reducing their carbon footprint. Ongoing rewards or loyalty programs can additionally encourage repeat business and build loyalty.

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7 Issues that Threaten the Franchisor and Franchisee Relationship

7 Shifts

Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich. Unfortunately, franchisees' concerns were not heard, which caused owners to reject these coupons.

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