ChowNow

MARCH 7, 2025

You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. POS Data : Every in-store and online transaction provides insights into order history, average spend, most popular menu items, and peak sales times. Optimize your menu based on sales trends.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JUNE 24, 2020

As restaurants work to re-tool in preparation for the return of in-house guests, there’s one question that’s now on the minds of operators everywhere: how can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?

POS 531

POS Operations Point of Sale Back of House 531

ChowNow

MAY 23, 2025

It blends sales data, food cost, and menu psychology to help you stop guessing and start making decisions that grow your margins. Phase Out or Rework Dogs If a dish has low sales and low profitability, it might be time to cut your losses. Review Your Sales and Cost Data Regularly The first step is committing to regular menu analysis.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. You build stronger direct customer relationships.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Goliath Consulting

DECEMBER 12, 2024

The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. However, the excitement also comes with unique security challenges. Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

APRIL 8, 2020

From takeaways to contact-free deliveries, discounts, and collection services, hospitality businesses have rolled up their sleeves to try and provide their regular services from the distance. The main concerns about the closure are that restaurants will inevitably see drops in sales, due to no customers walking through their doors each day.

Food Truck 468

Food Truck Social Media Customer Service Government 468

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. Sales: 80% of sales typically come from 20% of clients. Software Development: 80% of bugs often result from 20% of the code.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JULY 2, 2020

The bulk of these also required expansion of touchless and contactless (or low-contact) payments, which while convenient, also create a new vulnerable attack sector. And this expansion is going to continue as restaurants re-open while integrating ways to minimize person-to-person contact.

Customer Service 598

Customer Service Customer Experience Technology Dine-in 598

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 percent in March. Same-store traffic fell by 29.2 percent during March.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Restaurant Business

JUNE 11, 2025

And they drive more sales by offering customers more affordable options. For restaurants, buying ads is a way to grow sales and stand out on crowded delivery marketplaces. To my knowledge, there’s nobody else offering this for restaurants specifically.” Have consumers moved on?

Advertising 213

Advertising Fast Casual Social Media Leadership 213

Restaurant Business

JUNE 13, 2025

It will become part of DoorDash’s Commerce Platform, which offers things like websites and online ordering that are aimed at boosting restaurants’ first-party digital sales. DoorDash has said that adding SevenRooms will allow restaurants to grow their in-store business through reservations and personalized marketing tools.

Reservations 186

Reservations Leadership Advertising 2025 186

Restaurant Business

JUNE 6, 2025

Fast-casual chicken chains, including Dave’s Hot Chicken, saw double-digit sales growth, while fast-casual pizza continued to falter. The chain had 245 units and systemwide sales of nearly $617 million as of last year. Segment leader Chipotle Mexican Grill rose to No. 7 among the Top 10 restaurant brands. The firm has taken a 5.2%

Fast Casual 140

Fast Casual Leadership 2025 2024 140

Modern Restaurant Management

APRIL 20, 2020

Some likely expenses to be considered for initial cash reserves: 20 percent of the prior year’s monthly sales for purchases of goods. We are using last year’s monthly sales to address some of the seasonality of the industry. A second option is to contact your landlord and negotiate a reduced rent.

Front of House 525

Front of House Back of House Reservations Seating 525

Goliath Consulting

MAY 13, 2025

The right partnership can help you boost sales, grow brand awareness, introduce new products, or even break into a new market, as discussed in TouchBistro. The best restaurant collaborations build buzz, boost sales, and connect your brand to the community more deeply. Start small, stay aligned, and dont be afraid to get creative.

Seasonal Menu 195

Seasonal Menu Email Marketing Brewery Retail 195

Modern Restaurant Management

AUGUST 17, 2020

Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers. Restaurant comp sales improved slightly during the week ending August 2, but the improvement in year–over–year growth from last week’s results was almost negligible. Comp sales have fluctuated by less than 2.5

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

ChowNow

FEBRUARY 21, 2025

If your restaurant isnt showing up in local searchesor if customers cant easily place an order once they find youyoure missing out on sales. Double-check that your hours, location, and contact info are correct, and most importantly, add a direct link to your online ordering page. The key to both social media and email marketing?

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 3, 2020

Anyone can come into a restaurant, enjoy a great meal and service that’s personalized to them, and enjoy a convivial experience alone, with friends and/or surrounded by strangers also seeking human contact. Until they can’t, due to physical or cognitive challenges or safety concerns (see: pandemic).

Front of House 547

Front of House Certification Back of House Menu 547

Goliath Consulting

OCTOBER 16, 2024

Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect. It processes orders and payments while tracking sales data. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

DECEMBER 4, 2020

Often the most difficult part of the sale comes with managing your emotions as the owner and approaching the sale objectively. As a business broker, I have facilitated dozens of restaurant sales and have provided a few ideas that will hopefully help you position your business in the best light for sale and also make the process easier.

Front of House 415

Front of House Cash Management Equipment Back of House 415

Modern Restaurant Management

OCTOBER 28, 2020

Move tables away from high-traffic areas, such as bathrooms and service stations, in order to minimize contact. Set up partitions or plexiglass dividers to mitigate potential contact from one table to the next. Restaurants could also consider implementing a modern point-of-sale system to streamline their business processes.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

ChowNow

MARCH 27, 2025

One approach is to use a contribution margin model : after youve calculated food cost, ask yourself how much money is left from the sale of a menu item to cover everything else. Effectively pricing menu items using psychological techniques can significantly influence customer perceptions and sales. Look for patterns over time.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

MAY 18, 2020

Restrooms – Visits to the restroom should be as contact-free as possible. No point of sale? ” Upserve is seeing dozens of restaurants return to pre-dining ban sales levels with just Online Ordering. Keeping Restaurants and Guests Safe : Contact-Free Payments on Upserve Mobile POS. No problem.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

JULY 8, 2020

When point of sale (POS) systems were introduced, restaurants learned they could provide better service to guests and improve business decisions and management. ” All states have guidelines to reduce contact, such as reducing capacity and utilizing disposable menus.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

ChowNow

MARCH 27, 2025

Without KPIs, spotting inefficiencies in your workflow is nearly impossibleleaving you without the data needed to make informed decisions and grow your online sales. Revenue per Order Revenue per order tells you how much money your restaurant earns from each individual online sale.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Restaurant Business

JUNE 12, 2025

CEO Troy Hooper expects to see 20 to 25 open across the country in the next 12 months.

Delivery 164

Delivery Leadership 2025 Advertising 164

Modern Restaurant Management

FEBRUARY 9, 2021

As a tool that collects a customer's demographic data, email address, contact information, social media details and more, CRM allows restaurant owners to use that data to solicit reviews, communicate regularly and run promotions through email and text. Make Your Menu the Main Course.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JANUARY 18, 2021

Prior to COVID-19, hands-on service defined a high-quality experience; more time, attention, and “touch” often resulted in higher sales and more frequent customers. Customers are more committed to brands that offer safe and swift engagements that require little to no direct contact.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

ChowNow

MARCH 13, 2025

A single mistakelike forgetting to accept an order on one app while preparing anothercan result in a frustrated customer and a lost sale. And without a single place to track all delivery sales, restaurant operators struggle to see the full picture of their off-premise business. Manual entry leaves room for more errors.

Delivery 195

Delivery Food Food Order Point of Sale 195

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Aim to keep labor costs between 20% to 30% of total sales, depending on your service style and local wage laws. For example: If labor costs = $4,000 and sales = $10,000, then 4,000 10,000 = 0.4

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Goliath Consulting

JANUARY 16, 2025

NielsenIQ reports that sales of non-alcoholic beverages, including beers, wines, and spirits, have surged in recent years. To further enhance mood and relaxation, some places, like The Sober Social, add nootropics or adaptogens. The market for alcohol-free products has expanded rapidly.

Bar 221

Bar Email Marketing Beverage Catering 221

Modern Restaurant Management

FEBRUARY 14, 2022

So, if you’re in the restaurant industry sending emails is an effective way to boost your brand, attract new leads and increase your sales. Collect a List of Quality Contacts. Before sending out your branded emails you’ll need to curate a list of contacts. However, not all your contacts are the same.

Email Marketing 553

Email Marketing Marketing Coupons Customer Service 553

Modern Restaurant Management

JULY 11, 2022

When they land a job, candidates often don’t contact the other companies where they have applied. As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. Sometimes they’ve lost track of where they have applied.

Hiring 515

Hiring Email Marketing Communication Customer Service 515

Restaurant Business

JUNE 11, 2025

Systemwide sales fell 5.3% Total sales among Top 500 family-dining chains were flat, according to Technomic, lower than the overall industry. At Perkins, customers are responding well to new menu items, and dinner sales are improving. But they have receded over the years. Both are much smaller than they were a decade ago.

Fast Casual 167

Fast Casual Front of House Back of House Leadership 167

ChowNow

MAY 9, 2025

Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales. Think of each description as a mini sales pitch. Turn Your Menu Into a Sales Tool With Effective Descriptions The right words can make your online menu just a persuasive as your best server.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

MARCH 20, 2020

They are changing the default delivery method to a no-contact option to minimize contact between Dashers and customers. Dashers may initiate a no-contact delivery at any time by reaching out to the customer with a call or text message to confirm.

Food Safety 530

Food Safety Delivery Mobile Ordering Small Business 530