Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this. Can't touch this. Restaurants vs. delivery services.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JULY 30, 2021

The partnership aligns Clean Juice’s core values of healthy, clean living with a focus on raising the nutritional and educational value of organic food and beverage choices available to consumers across the nation. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.”

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

EATER

JULY 2, 2021

As food industry professionals collectively push for structural overhaul in the service industry at large — raising the minimum wage , for example, or experimenting with new ownership models like co-ops — we can also use this recovery period to renegotiate and reimagine the relationships between restaurant workers, owners, and consumers.

Hospitality 91

Hospitality Food Safety Front of House Guest Recovery 91

Black Box Intelligence

OCTOBER 15, 2021

Everyone has to eat somewhere, and knowing how and where your customers choose to eat (a metric known as share of stomach) is vital to reaching them with the right menu items, marketing messages, price points and atmosphere. Consumer eating patterns are impacted by the economy, food trends and other factors. Do they buy groceries?

Point of Sale 76

Point of Sale Consumer Goods Social Media Guest Recovery 76

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 186

Webinar Mobile Ordering Loyalty Program Online Ordering 186

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. “The post-COVID dining experience will no doubt be different.

Webinar 176

Webinar Loyalty Program Online Ordering Social Media 176

Black Box Intelligence

MARCH 8, 2022

These issues, along with continued surges in COVID infections, are slowing the recovery. . From robotics to contactless payments, customers and operators began using technology to engage with one another in new ways. And off-premise dining continued its dominance, as consumers enjoyed the safety and convenience of eating at home. .

2022 52

2022 Guest Recovery Point of Sale 2021 52

Black Box Intelligence

MARCH 13, 2020

At Black Box Intelligence we benchmark performance for 300+ restaurant brands in multiple data sources including reported sales, workforce, guest satisfaction and consumer behavior. I am a restaurateur and researcher with lots of data and experience in the industry. . I’m not a sell side analyst or a buyer.

Guest Recovery 54

Guest Recovery Point of Sale Consumer Goods Leadership 54

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” Good 2020 for Mountain Mike's. ” Fogo de Chão Inks New Deals. . percent over 2019.

Franchise 199

Franchise Franchising 2020 2021 199

Aaron Allen & Associates

SEPTEMBER 24, 2021

Your customers, crews, stakeholders, and shareholders all put their faith in your judgment and leadership. With conviction and confidence that is informed by experience, intuition, and exceptional foresight about the way the world will work in the foreseeable future. But who has the playbook for this sort of thing? We all did.

Audits 104

Audits Guest Recovery Government 2020 104

Restaurant365

JUNE 24, 2020

Menu costing doesn’t have to be a time consuming and costly process. This process, known as menu engineering, maximizes revenue by helping you determine the most profitable menu items so that you can subtly encourage customers to buy what you want them to buy. Review cost of goods sold daily. With a menu item analysis, you can.

Point of Sale 78

Point of Sale POS Inventory Employee Relations 78

Modern Restaurant Management

AUGUST 16, 2021

The second quarter of this year reflects a period during which state and local governments lifted pandemic restrictions, restaurants reopened, people got vaccinated, and consumers used restaurants more than they did throughout the pandemic, reports The NPD Group. “The U.S. million in April 2020, per the Bureau of Labor Statistics.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Good design practices should be the industry standard but better systems and equipment must be considered. Good mechanical design starts with ventilation, filtration and proper airflow relation.

Design 209

Design Guest Recovery Consumer Goods Fine Dining 209

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Consumer interest in restaurants dropped by 52 percent from March 10 to April 19. Restaurant Industry Consumer Perspectives.

2020 166

2020 Fast Casual Food Safety Guest Recovery 166

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 205

Food Safety Mobile Ordering Kitchen Safety Online Ordering 205

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Takeout For Good. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2.

Food Safety 158

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 158

Modern Restaurant Management

DECEMBER 4, 2020

This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. Pandemic and Restaurant Demand.

Loyalty Program 120

Loyalty Program Fast Casual Online Ordering Consumer Goods 120

Modern Restaurant Management

JULY 1, 2020

Consumer Interest in Restaurants is Shifting Quickly. Takeout and delivery has continued to sustain interest on Yelp, still up 148 percent based on consumer interest relative to pre-pandemic levels. What Consumers Mean by 'Safe' Recent research conducted by Ecolab Inc. Diners are Ready, but Concerned.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. ” 54 percent said for as long as it takes to get good service.

2020 176

2020 Franchise Franchising Food Order 176

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. The committee will report to the Foundation’s Board of Trustees’ Governance Committee.

Food 162

Food Tip Distribution Guest Recovery Food Safety 162

Goliath Consulting

DECEMBER 6, 2020

Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in. With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry.

2020 134

2020 Mobile Ordering Online Ordering Merchandise 134

Modern Restaurant Management

JUNE 17, 2021

"We are grateful for continued customer support which has helped us expand to new locations in the past year and we are looking forward to bringing the brand to new locations and connecting with new customers." Construction is expected to take place throughout the summer, with a potential opening date in late August.

Franchise 151

Franchise Franchising Food Truck Loyalty Program 151

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis.

Mobile Ordering 124

Mobile Ordering Kitchen Safety Online Ordering Coaching 124

Modern Restaurant Management

MARCH 19, 2021

With third-party delivery platforms like UberEats, Grubhub and Postmates costing restaurants significant dollars in commissions and fees, nearly 20 percent (16 percent) of Americans believe that third-party platforms do more harm than good for restaurants. 904 hours of pay for waiters (at $9.95/hour hour in NY). – 41 percent.

2021 112

2021 Point of Sale Fast Casual Delivery 112

Modern Restaurant Management

DECEMBER 14, 2020

. "With colder weather setting in and new restrictions going into effect across the country, our ongoing commitment to helping restaurant operators adapt during the pandemic has never been more important," said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. "Our

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

MAY 17, 2021

This edition of MRM Research Roundup features the latest consumer behaviors, local spend, and the best and worst cities in America for BBQ. Guest Intent Shows Positive Trend. 67 percent of consumers have visited the On Premise for food led occasions since venues reopened and 22 percent have visited for drink led occasions.

2021 189

2021 Consumer Goods Small Business Fine Dining 189

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. “I found inspiration on my travels. . “I found inspiration on my travels.

Coaching 143

Coaching Point of Sale Customer Experience Retail 143

Modern Restaurant Management

MARCH 1, 2022

Overall, traffic continued its post-pandemic decline, but the global data solutions provider believes double-digit increases in average check will remain — and demonstrate a fundamental change in consumer behavior. In short, consumers are ordering more food, and for larger parties. On average, sales were up 8.1

Loyalty Program 172

Loyalty Program Mobile Ordering Download Food Order 172

Modern Restaurant Management

APRIL 7, 2020

Tripadvisor launched the first of several initiatives to provide immediate economic support to our local communities, enabling diners and travelers to assist in the long term recovery of travel and hospitality businesses impacted by the COVID-19 pandemic. "Tripadvisor A link to a Tripadvisor review of your favorite dining experience.

Tip Distribution 157

Tip Distribution Healthcare Hospitality Food Supply 157

Modern Restaurant Management

NOVEMBER 5, 2019

Hottovy, consumer equity strategist at Morningstar., "Easterbrook, who left McDonald's "following the Board's determination that he violated company policy and demonstrated poor judgment involving a recent consensual relationship with an employee", had been instrumental in the company's turnaround efforts since 2015.

Waste 87

Waste Food Leadership Customer Service 87

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. PPP Forgiveness Links and EZ App. Financial details of the deal were not disclosed. My Black Receipt?,

Food Safety 119

Food Safety Customer Experience Website Management Employee Relations 119

Black Box Intelligence

JUNE 24, 2021

The pandemic forced consumers to change their behaviors. The good news: consumers are excited to eat out again. Tracking your business metrics and benchmarking them against the rest of the industry can help you understand where you stand, and whether you need to make adjustments to attract the right customers.

2021 57

2021 Guest Recovery Consumer Goods Back of House 57

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. In December, quick service restaurant chain customer transaction declines were down -8 percent versus last year.

2021 142

2021 Fast Casual Fine Dining Point of Sale 142

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 134

Fast Casual Casual Menu Mobile Ordering 134