7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 1, 2022

The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. How is eighty-six used? Where did the term come from?

Definition 360

Definition BOH FOH Front of House 360

7 Shifts

SEPTEMBER 16, 2021

With more locations come more points of analysis, which in turn helps you determine what your under-performing locations can take away from your top-performing ones. Supplier Sourcing. An open line of communication open between yourself and your managers and employees is the heartbeat of successful restaurant operation.

Management 370

Management Management Document Hiring 370

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Providing a restaurant staff training manual to new staff also suggests you take their role—and career development—seriously.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

MAY 14, 2024

To date, he has opened six restaurants and venues, turning a former mortuary, gas station and brothel all into restaurants with globally inspired locally sourced menus. To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci.

Sustainability 167

Sustainability FOH BOH Document 167

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Source More Smartly by Linking FOH to the BOH. Improve Order Size and Revenue with Predictive Technology.

Technology 193

Technology Loyalty Program Front of House Online Ordering 193

Culinary Cues

APRIL 1, 2020

After three weeks of our current state of uncertainty it is time to take a deep breath and do what Americans have done in the past: develop a plan moving forward. Worldwide – when countries, cities, and communities transition out of difficult times it is the restaurant and hotel industry that leads the way back to prosperity.

Waste 502

Waste Cash Management Entertainment Take-out 502

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend Three: Using Omnichannel The story of choosing one communication channel and actively promoting the restaurant there will be less effective.

2024 201

2024 Social Media Customer Experience Events 201

Sling

JANUARY 11, 2024

Best time clock software for small businesses Source: getsling.com 1) Sling If you’re looking for time clock software that meets your needs as a business owner or manager, and is easy to use for employees, then look no further than Sling.

Small Business 78

Small Business Tip Distribution Document Sourcing 78

Modern Restaurant Management

JULY 11, 2022

In fact, three out of five restaurant hiring managers say their biggest challenge is no-shows at interviews. One of the best ways to avoid getting ghosted is to be proactive in the initial stages – perusing candidate applications carefully and weeding out those with red flags that might signal less-than-serious objectives.

Hiring 178

Hiring Email Marketing Communication Customer Service 178

Culinary Cues

MARCH 15, 2021

Programs need to either find ways to stabilize enrollment or come up with some other source of funding to support their efforts. LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team.

Education 542

Education Food Supply Training Communication 542

7 Shifts

NOVEMBER 16, 2021

There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

OCTOBER 22, 2019

Now, the restaurant has lines extending around the block with patrons waiting to taste—and take photos of—their food. Source: [link] No wonder Instagram has the impact it does. Write out your 150-character bio using keywords you want associated with your brand.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

7 Shifts

AUGUST 27, 2020

Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. If you take the extra time to hire people who share your core values you will reduce staff turnover, which saves time and money in the long run.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

FEBRUARY 22, 2024

. “Independent restaurants are not just the heart and soul of our communities—they are also a powerful economic force, providing jobs to millions, generating hundreds of billions in revenue, supporting local agriculture and businesses, and nurturing our cultural identity,” said Clare Reichenbach, CEO of the James Beard Foundation.

Food Supply 106

Food Supply Leadership Social Media Education 106

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. Additionally, they know how to capture the attention of the press. Establish Credibility.

Communication 214

Communication Leadership Article 2022 214

7 Shifts

MAY 27, 2021

A contrast to the fixed restaurant schedule, the rotating schedule affords employees and managers a slew of advantages, such as the sharing of preferred shifts among staff and the chance for staff to take longer breaks from work. The employee takes the same remaining three days off. Types of Rotating Schedules. 10-Hour Shift Example.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Culinary Cues

JUNE 16, 2020

Dining out was unavailable and we got by, we re-introduced ourselves to cooking at home and dusted off those skills that had been dormant, or added some new ones that had here-to-for not existed. Cooks and chefs drifted out of the limelight and now even those career cooks were likely questioning their choice of jobs.

Social Media 287

Social Media Entertainment Email Marketing Customer Experience 287

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. Once we started to open up a little bit, we really emphasized how we take care of our employees and how we take care of our building as far as a cleaning aspect.

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

Modern Restaurant Management

AUGUST 4, 2022

These clams are incredibly rare and we were sourcing them from a local farmer in Florida. It was definitely high-stress at first but we worked together as a team to communicate. On our first day, we had a line out the door of guests and ran out of oysters to sell. Chef Patel. Chef Patel. Chef Solis. Chef Butterfield.

Back of House 177

Back of House Front of House Communication FOH 177

7 Shifts

SEPTEMBER 10, 2021

Ensure all the elements of running and growing your restaurant — marketing , customer service, sourcing suppliers—align under one, coherent message. But know this: Most restaurant owners don't have it all figured out. As you work your way through this section take note of the examples of mission statements. If not, “can” it.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

7 Shifts

FEBRUARY 16, 2022

In fact, Harvard Business Review found that to be truly engaged at work, our brains need to take a break from the everyday grind in order to gain fresh perspective and energy. This process should be clear and instructive and help employees understand exactly how to ensure they can take time away from work for personal matters.

Document 195

Document Restaurant Law Communication Download 195

7 Shifts

JULY 27, 2022

Chatime's corporate team only had access to schedules from site visits or direct communication with franchise partners. We took a lot of guesses to work out where we needed to be,” says Nehme. Recognizing the need for a centralized team management tool, Nehme and his team set out to find the right tool. Estimates were all rough.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. From changing hours of operation, to staggering shifts, and transitions to take-out and delivery service options, look for areas of flexibility in your business operations. Share Guidance.

Leadership 219

Leadership Kitchen Safety Employee Relations Tip Distribution 219

Modern Restaurant Management

APRIL 1, 2022

That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. Steps You Can Take to Protect Against Ransomware. Anyone who has access to email is a source of ransomware risk through phishing attacks. The more frequently you back up data, the less exposure you have.

Operations 225

Operations Point of Sale POS Small Business 225

The Rail

MAY 9, 2024

TouchBistro highlights several ways to do this, including the improvement of communication, making payments on time, and staying on top of inventory before promotions — to highlight a few tips of several. Communication is perhaps the cornerstone of a great restaurant-vendor relationship.

Supplies 52

Supplies Food Supply Food Truck Technology 52

Open for Business

JANUARY 28, 2024

Food trucks have been a source of growing interest for the food and restaurant industry, and for good reason. They have an idea of how to market themselves, how to communicate to their customers, and what their core value is that they’re delivering. When the truck is ready to go out and serve, they pick it up at the kitchen.

Food Truck 78

Food Truck Food Social Media Mobile Ordering 78

Perfect Daily Grind

MARCH 21, 2023

To find out more, I spoke with Oscar Daza, a producer in Colombia, and Martin Mayorga, founder and CEO of Mayorga Coffee. Read on to find out what they had to say. However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers.

Pricing 176

Pricing Supplies Sustainability Communication 176

Modern Restaurant Management

JUNE 16, 2020

When the COVID-19 pandemic started to take effect, Elisia Flores, CEO of L&L Hawaiian Barbecue and company executives embarked on a listening tour with franchisees in 15 states and Japan that resulted in more than 95 percent of the 200 locations to not only remain open, but stay profitable. Elisia Flores.

Franchise 117

Franchise Franchising Leadership Food Safety 117

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Scheduling can be a headache for both employer and employees to figure out, but rethinking how you schedule can make this regular business process much less painful for everyone. Oftentimes, that means overtime comes into play and can be a significant source of costs. But it’s important.

Restaurant Law 191

Restaurant Law Small Business Hiring Communication 191

Sling

JANUARY 14, 2022

First and foremost, they reduce the time it takes to process employee time cards and calculate payroll. Top-of-the-line mobile time clock apps, such as Sling, allow you to create reports based on the clock-in and clock-out information the software records. Late clock-outs. Source: tryinch.com. Source: replicon.com.

2022 78

2022 Communication Sourcing Management 78

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. Let’s take a look at a few that can directly benefit you today. Sometimes that means that food comes out too hot when another order comes out too cold. Robo-Staff.

Food Safety 172

Food Safety Kitchen Safety Front of House Website Management 172

Modern Restaurant Management

SEPTEMBER 7, 2021

Create a Crisis Communication Plan. A clearly outlined communications plan will keep employees functioning as a unit during a hurricane threat. Many Time and Temperature Control for Safety Foods (TCS Foods) may need to be destroyed if they go out of temperature range. Fabric furnishings and carpets must be discarded.

Food Supply 163

Food Supply Food Safety Kitchen Safety Food Truck 163

7 Shifts

JANUARY 23, 2020

As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Educate yourself on costs, hiring, and the market you are in before taking the leap. What makes you stand out from local competition?

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

SEPTEMBER 15, 2021

It's a tactic that can also take multiple forms, such as suggesting a limited special burger to someone who orders the usual signature every time. Have your chef go into detail about how ingredients are sourced and dishes are prepared , so your team can ace any questions that guests may have. What suggestive selling isn't.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369