Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

MAY 23, 2025

In conjunction with thorough preventive measures such as vulnerability scanning and penetration testing , operators are already taking more effective steps to avoiding data leakage. What’s more, Microsoft’s research has found that 99.9 Clearly identify data that needs to be protected.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

APRIL 29, 2025

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations.

Operations 221

Operations Front of House Seating Reservations 221

7 Shifts

NOVEMBER 15, 2024

Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

FEBRUARY 24, 2025

Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. These platforms enable businesses to track reservations, send reminders, and handle deposits with ease, optimising the booking process and enhancing operational efficiency.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Someone who avoids eye contact or seems uninterested in the conversation may struggle with interpersonal communication.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

NOVEMBER 12, 2024

With extreme weather events ranking as one of the most significant risks to businesses by the World Economic Forum , now marks a critical time for restaurant owners and operators to evaluate their preparedness strategies. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

Operations 601

Operations Point of Sale POS Small Business 601

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 21, 2025

By combining proactive planning, strategic menu adjustments, operational efficiency, and strong vendor relationships, businesses can effectively manage these challenges while prioritizing customer satisfaction and food safety. What are some strategies to offer guests items they want, but have it be cost-effective for the operator?

Food Safety 398

Food Safety Food Pricing Communication 398

Modern Restaurant Management

NOVEMBER 1, 2024

In the Taylor Farms recall, there’s been widespread communication explaining what happened, where it happened, and what to do if a trading partner has any contaminated products (destroy them) or if consumers suspect they may be ill from eating the impacted products (seek medical attention). Communicate effectively.

Supplies 419

Supplies Food Supply Point of Sale Communication 419

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. ” to spark ideas for ongoing improvement.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

APRIL 11, 2025

Modern Restaurant Management (MRM) magazine asked Zabaneh to elaborate on best practices restaurant operators should put in place now. What can restaurant operators do to bring in new guests and keep them coming back for more? For back of house, operators should focus on tech that drives speed, efficiency, and cost savings.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

JANUARY 27, 2025

Communicate Clearly and Transparently To manage expectations and minimize disputes: Explain the Policy : Outline how tips are collected, distributed, and why the policy exists. Employee Feedback: Consult staff before finalizing changes to ensure buy-in. Provide Examples : Use scenarios to demonstrate how the policy works in practice.

Tip Distribution 449

Tip Distribution Management Management BOH 449

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

NOVEMBER 22, 2024

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

FEBRUARY 7, 2025

In an industry where cultivating guest relationships is critical to success, operators often forget that developing positive relationships with the people serving those guests is equally, if not more, important. Two-way communication is essential for personal and professional growth. True feedback culture is a two-way street.

Communication 282

Communication Reservations Take-out Management 282

Modern Restaurant Management

JANUARY 13, 2025

It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Before a recall, have a crisis communication plan in place.

Management 419

Management Management Social Media Food 419

Modern Restaurant Management

FEBRUARY 2, 2024

Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically. At the core, these solutions include high-speed internet, ensuring all digital operations run smoothly and without interruption.

Operations 472

Operations Front of House Customer Service Customer Experience 472

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? The operational and customer service benefits of using an aggregator. This eliminates the need for staff to manually input orders, reducing mistakes, speeding up service, and ensuring smoother kitchen operations. Do orders get lost in the shuffle between different platforms?

Delivery 195

Delivery Operations Food Online Ordering 195

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

MARCH 28, 2025

” By openly communicating these standards and staying true to them, restaurants can build trust with a generation that demands integrity in food sourcing and preparation. Groucho’s adheres to our founder Harold “Groucho” Miller's philosophy that “quality is the most important ingredient in a sandwich.”

Social Media 461

Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

DECEMBER 30, 2024

It’s time to stop chasing the latest trends and double down on strategies that ensure technology and operations seamlessly work together to improve customer satisfaction. Transparent communication and well-synchronized platforms helps every phygital interaction feel reliable and intuitive.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

MAY 27, 2025

Yet many restaurant operators remain underprepared when it comes to integrating legal and insurance considerations into their cybersecurity response plans. Because a cyber incident requires coordinated action, being prepared also means de-siloing operations among IT, operations, legal, and finance departments.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

MAY 12, 2025

The findings reinforce a key truth: value and convenience drive decisions and restaurant operators must respond or risk losing ground. Streamline the Customer Journey : Operators can learn a lot from the convenience of convenience stores. That's a red flag for operators. The 2,000 U.S. What's Next?

Retail 354

Retail Marketing Fast Casual Customer Service 354

Modern Restaurant Management

JANUARY 10, 2024

Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

The Rail

JANUARY 3, 2025

By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

The Rail

MARCH 31, 2025

Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. It ensures process consistency and simplifies operations across multiple sites.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

JUNE 3, 2025

For restaurant operators striving to cut through the noise and connect with today's diners, understanding the nuances of modern marketing and PR is crucial. What are common mistakes you see restaurant operators making in their marketing efforts and how can they rebound? It's essential for survival and growth.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

JUNE 30, 2023

” This was both a technology and operational fail due to lack of proper testing/QA and employee training. We also created signage that communicated clearly how to queue and pick up orders, whether they were made via mobile phone or in person. App adoption and changing customer behavior are hard enough to entice.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

JANUARY 17, 2025

There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

JUNE 2, 2025

What should restaurant operators take away from these results to meet guest expectations? Winning new customers is harder in this market so operators should lean into customer databases to leverage loyalty. In what ways can restaurant operators rework menus to be responsive to guests and hopefully profitable?

Menu 282

Menu Innovation Loyalty Program Fast Casual 282

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. This requires effective preparation and clear communication across the house.

Bar 449

Bar Operations Back of House Front of House 449