Modern Restaurant Management

SEPTEMBER 9, 2020

Following government recommendations is always required but going the extra mile by providing a positive culture with purpose can help your employees feel more invested in protecting customers and your business. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location.

Management 474

Management Management Food Safety Audits 474

Culinary Cues

JANUARY 11, 2020

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION!

Communication 407

Communication Leadership Employee Relations Entertainment 407

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer. Does the equipment layout make sense for all staff?

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

APRIL 22, 2020

Collaboration, cooperation and communication is what is going to get all of us through these challenging times. Being a fully licensed retailer, distributor and importer allows Benchmark to buy wine from virtually all sources throughout the country. This will enable them to ramp operations back up on a limited budget.

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

NOVEMBER 15, 2022

Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. Restaurateurs are achieving sizable savings by streamlining and simplifying their menus – cutting items that are low performers, time-consuming to prepare or rely on difficult-to-source ingredients. Avoid a blindside at all costs!

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Improve employee performance. Reduce theft. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

FEBRUARY 4, 2021

Communicating the new schedules was another logistical nightmare. Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I Streamlining team communication Communication between teammates at a restaurant is something that can directly affect staff accountability and team culture.

Operations 370

Operations Book Small Business Communication 370

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MARCH 31, 2020

Stay up-to-date on the news and current developments from reputable sources, such as, CDC.gov, WHO.int, Small business administration. Develop a communication plan with your employees that includes up to date info on the virus and keep communication open and morale up. Determine the source of the information and guidance.

Insurance 305

Insurance Government Employee Relations Small Business 305

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

AUGUST 26, 2019

Unhappy customers because employees are likely making more mistakes than usual. Trained kitchen staff who communicate and work well together will deliver food promptly. But, don't be afraid to make changes to these dishes, so they become more profitable, e.g., source ingredients from different suppliers, reduce portion sizes and so on.

Management 408

Management Management Airlines Customer Service 408

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Lavu

MAY 2, 2025

With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers. Modern POS systems can help by automating allergen tracking, improving communication, and ensuring compliance with regulations like FALCPA and FSMA.

Allergens 78

Allergens POS Kitchen Safety Management 78

Modern Restaurant Management

MAY 30, 2025

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Also, keeping employees in a high-turnover business continues to be difficult, with QSRs requiring competitive wages and benefits to secure employees.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

AUGUST 5, 2020

Ervin Cohen & Jessup launched a Food, Beverage and Hospitality practice to more efficiently advise industry-related clients to recover from the devastating financial and logistical impacts of the coronavirus pandemic and beyond. Delightree app can also streamline employee onboarding. ” Onosys and ItsaCheckmate Partner.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

AUGUST 18, 2024

Cost of goods sold is the raw material cost of your beverages and food, and labor cost includes actual labor, employee benefits, payroll taxes, healthcare, and bonuses. So, train new hires properly by showing them how to use your POS, clearly articulate your customer service standards, and let them shadow other employees.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Personalized communications aren’t creepy, they’re expected. ” What Restaurant Employees Want at Work. Employees aren’t satisfied with their current wages.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

OCTOBER 4, 2023

However, when hiring teams need to fill multiple positions rapidly, it becomes challenging to provide each candidate with a positive experience and effectively communicate the organization’s values and culture. Source talent through a compelling job description in the right channels. Optimize your screening process.

Recruiting 221

Recruiting Hiring Employee Relations Technology 221

Modern Restaurant Management

MAY 1, 2020

Respondents across all countries said their top food-related concerns were: safety and hygiene, access to healthy foods, and nutrition. The vast majority of those surveyed want restaurants to have employees wear face masks and encourage social distancing. Restaurant Industry Consumer Perspectives. In the U.K.,

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. 65 percent of millennials say they are more likely to go to restaurants that offer locally sourced alcoholic beverages. And 20 percent say they are using automation wherever they can.

2020 481

2020 Influencer Point of Sale Food Safety 481

7 Shifts

AUGUST 20, 2020

Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. Once we started to open up a little bit, we really emphasized how we take care of our employees and how we take care of our building as far as a cleaning aspect.

Employee Relations 195

Employee Relations Guest Recovery Communication Food Safety 195

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

DECEMBER 21, 2022

"As we’ve witnessed over the past year, employees will continue to be selective when it comes to their job and gravitate towards companies that prioritize creating a positive company culture, including implementing initiatives that make their jobs more doable and enjoyable.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 9, 2020

The Local Foods menu focuses on locally sourced and seasonal ingredients. Southern Glazer’s encouraged its employees to vote and select three organizations from a pool of 10 deserving charities on VolunCheers Online, the Company’s enterprise-wide employee volunteering and giving portal.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 195

Front of House Employee Relations Back of House Take-out 195

Hot Schedules

MAY 10, 2021

Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Getting the right employee scheduling app allows you to effectively manage your workforce while giving your team the freedom they need to thrive in the workplace. Employee Communication. Related Posts.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Lavu

JUNE 6, 2025

By regularly monitoring and managing costs associated with having employees, restaurant owners and managers can make informed decisions about staffing levels, pricing, and overall operations to ensure the business runs efficiently and profitably. Be transparent and reward employees. However, this cost cutting tip is crucial.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results. A fairly typical day might look something like this: Check the logbook.

Management 195

Management Management Kitchen Safety Front of House 195

Lavu

MAY 2, 2025

Make sure to document ingredient sources, standardize recipes with allergen labels, and double-check the accuracy of your data against supplier information. Employees need to know how to access allergen data, handle special requests, and communicate clearly with customers.

Allergens 78

Allergens POS Management Management 78

Modern Restaurant Management

FEBRUARY 21, 2020

Sushi Maki has been on a roll, spreading the joy of what great sushi should be – delicious, responsibly-sourced and full of tasty combinations – to guests throughout South Florida for 20 years. All James Beard Award winners receive a certificate and a medallion engraved with the James Beard Foundation Awards insignia.

Brewery 348

Brewery Design Food Supply Equipment 348

Lavu

FEBRUARY 10, 2020

Poor employee relations go unnoticed and slip-ups in communications can be handled without disturbing the customer experience. It’s when things get busy that these dysfunctions transform your restaurant team into a discombobulated mass of opposing operations and communications. Menu Education. Late order notifications.

FOH 88

FOH BOH Employee Relations Communication 88