Modern Restaurant Management

JUNE 17, 2020

Also, take into consideration that though you only can seat 25 to 50 percent of your restaurant, you still must cover 100 percent of the hard costs, so it might not be economical for many restaurants to open for such a small amount of business. Essential to calming the storm is communication with your customers.

Employee Relations 193

Employee Relations Food Safety Small Business Government 193

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Optimize employee productivity using a manager log.

Management 142

Management Management Employee Relations Communication 142

7 Shifts

JANUARY 31, 2024

Chances are, it's balancing the scheduling requests of dozens of employees each week. Marketing & advertising It's your job to ensure the restaurant's seats are full, especially if you're not part of a massive franchise that benefits from corporate advertising. Check employee schedules to ensure plans match reality.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 193

Kitchen Safety Food Safety Cash Management Food Supply 193

Bingage

JUNE 4, 2020

Related Read – How to Provide Online Food Delivery During COVID-19? Related Read – How COVID-19 Will Change Consumer Eating Out Habits? Communicate with the Staff. As restaurants will be open after a long time, then it’s a primary task of you to communicate with your employees.

Food Safety 95

Food Safety Employee Relations Cash Management Government 95

Open for Business

MARCH 23, 2023

Restaurant marketing roles are essential to get butts in seats and grow your business in the current market. They can be done by full-time employees, part-time staff, or freelancers. An intern should be supervised by a higher-level employee, whether that’s the general manager, director of marketing, or communications manager.

2023 78

2023 Marketing Social Media Email Marketing 78

Modern Restaurant Management

NOVEMBER 15, 2022

Rick Camac, Executive Director of Industry Relations at the I nstitute of Culinary Education. Ben Brown : Open communication is vital when change is imminent that may impact guest satisfaction. For your valued loyalists, be sure that service staff communicate these changes proactively and directly.

Pricing 185

Pricing Food Supply Seasonal Menu Menu 185

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

DECEMBER 28, 2020

Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Also, innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Prioritising employee well-being, mental health, and job satisfaction is also essential in curbing turnover and cultivating a content and dedicated workforce. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

QSR Automations

APRIL 29, 2024

ConnectSmart® Host gives restaurant hosts the tools they need to simplify the waitlists and the reservation process, which in turn, keeps everyone updated in real-time by communicating instantly with servers. Higher job satisfaction helps ease employee turnover, easing the ongoing battle of labor.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Open for Business

FEBRUARY 29, 2024

Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other. She warns that even though a lot of standards are consistent across the country, there are some things that are drastically different, like outdoor seating regulations.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

APRIL 22, 2020

Collaboration, cooperation and communication is what is going to get all of us through these challenging times. We ask that those "seated" at the table give a $50 dollar minimum donation. Our goal is to not only keep the company strong for our employees but to keep the various components of the wine supply chain strong.

Retail 132

Retail Seating Customer Service Supplies 132

Modern Restaurant Management

MAY 6, 2020

For restaurants, this means dine-in service will begin again — or will be soon — and more employees will be returning to work. The following is a look at just some of the considerations regarding employees that restaurant owners and managers will need to focus on in the weeks and months to come.

Restaurant Law 150

Restaurant Law Employee Relations Document Customer Service 150

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Sling

DECEMBER 10, 2023

Note how the business manages its employees , markets its products, provides customer service , and develops its business model. To help achieve that goal, we will also offer cafe-style seating, coffee and other beverages, and free WiFi to encourage customers to stay. As you do, pay attention to more than just the baking.

Restaurant Law 78

Restaurant Law Customer Experience Customer Service Employee Relations 78

The Restaurant Times

MARCH 10, 2023

Continue reading as we talk more about front-of-house employees in a restaurant, their importance, functions, the different FOH positions, and tips on managing and optimizing FOH operations. They are in charge of scheduling, handling customer complaints, and interviewing and hiring new employees.

Front of House 52

Front of House FOH Back of House Online Ordering 52

QSR Automations

DECEMBER 22, 2023

Restaurants are already offering 3D virtual tours with a choice of seating. Of course, it’s still advisable to provide good support over the phone if your customers need help from one of your employees, as well as monitor those calls for future improvements.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

7 Shifts

JULY 8, 2023

10 years later, he's in the COO seat. View this post on Instagram A post shared by Condado Tacos (@condadotacos) QUESO: Quality, Unique, Empowered, Service and Opportunity is the way those values get codified and communicated. We've created emergency funds to help our community. Kahn: "And we would bartend together.

Hiring 273

Hiring Back of House Take-out Training 273

Clover - Restaurants

MAY 3, 2024

Additionally, in order for restaurant leaders to operate as a certified safe food handler , such as managers and chefs, they must pass assessments related to food safety and risks like foodborne illnesses. Employees aren’t wearing personal protective equipment. Employees aren’t following proper handwashing procedures.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Hot Schedules

NOVEMBER 20, 2019

“They are probably going to be in the driver’s seat for a long time, so you need to be flexible to them.”. Foster a Strong Culture to Connect with Employees. As the industry faces a workforce crisis, engaging and connecting with hourly team members will help foster employee loyalty and reduce turnover. Related Posts.

2019 103

2019 Hospitality Employee Relations Leadership 103

The Restaurant Times

SEPTEMBER 5, 2020

Merely shifting to the online delivery model or reducing seating is not proving to be a financially viable option as they are already operating under severe economic strain. The guiding principle behind future restaurant crisis management should be the safety and security of your business, employees, and customers.

Management 90

Management Management Cash Management Employee Relations 90

Sling

NOVEMBER 19, 2020

How do you keep your employees’ cooperation, collaboration, and engagement high when everyone is working remotely? In this article, the workforce management experts at Sling discuss the best virtual team building activities both you and your employees will love. Roses and thorns can be work related or non-work related.

Employee Relations 78

Employee Relations Book Document Take-out 78

Restaurant365

JULY 24, 2020

With a ghost kitchen, your sales are not limited by the number of seats at your restaurant. Choosing between in-house delivery, third-party delivery apps or a combination requires an understanding of related costs. Many employees do not feel safe coming back to their restaurant jobs because they don’t feel safe.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Lavu

MARCH 30, 2020

What’s fun for an owner or manager might be less so for an employee, and the last thing you should want is for resentment to grow among your staff. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Clarify Employee Individual Roles. Specify Long-Term Company Goals.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Future Food

MAY 5, 2020

Very few hospitality businesses will be able to genuinely pick up where they left off and many will not return but for those that remain, now is the time to stay positive and maximise planning to reengage with employees, suppliers and customers searching for the silver lining to the challenges that we face.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Steve Martorano, owner of Cafe Martorano in Fort Lauderdale. Shyam Rao, CEO and Cofounder, Punchh.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

MAY 18, 2020

Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. Clear principles should inform focus and scope as an operator starts their planning process.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Mad Mobile

FEBRUARY 29, 2024

A good POS system can help you keep your customers and employees happy with speedy, accurate service. Restaurant POS systems rely on table-side ordering directly communicating from the server to the kitchen and bar. In the cloud-based POS space, systems are designed for every type of restaurant and bar.

POS 40

POS Bar Brewery Customer Service 40

Modern Restaurant Management

AUGUST 17, 2020

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. ” Health of F&B employees and privacy rights.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Personalized communications aren’t creepy, they’re expected. ” What Restaurant Employees Want at Work. Employees aren’t satisfied with their current wages.

2022 209

2022 Mobile Ordering Guest Recovery Point of Sale 209

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 And when asked to elaborate on their mindset at restaurants and whether they preferred indoor or outdoor seating, here’s what respondents shared: Consumers Will Support Local. percentage points compared to the same month in 2019. percentage points year over year.

2020 166

2020 Point of Sale Consumer Goods Seasonal Menu 166

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Equally committed to our franchise partners, we amped up communication to ensure they were informed and had the tools to pivot and continue running their business with confidence.”

Franchise 199

Franchise Franchising 2020 2021 199

7 Shifts

NOVEMBER 3, 2022

Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Everyone wins when employees are comfortable bringing up issues before they get worse. Check with female employees about how you can help them reach their full potential. Support women who aren't your employees.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JULY 7, 2020

Countless restaurants across the country used a PPP loan to keep their employees on the payroll even while shuttered, but they are emerging from the program with challenges that have only grown in scope. For many, this uncertainty will linger until a vaccine is available. .” 350,000-1 million. $1-2 1-2 million. $2-5 2-5 million. $5-10

Mobile Ordering 159

Mobile Ordering Restaurant Law Seating Customer Service 159

Hot Schedules

MAY 10, 2021

Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). In the height of the season, schedules drive happiness and employee productivity!

Hiring 147

Hiring Training Mobile Ordering Coaching 147