7 Shifts

JULY 22, 2022

It’s also important to note that using outdoor space and adding more seating to your restaurant can increase your revenue by 30%. Communications. Staff communication: Messaging, Announcements, and Attachments. Ensure all managers are communicating efficiently and effectively this summer with Manager Log Book.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

7 Shifts

MARCH 16, 2020

Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Properly sanitize tables and seating areas thoroughly between each group. Learn more about communication ? Practice proper restaurant sanitization.

Management 369

Management Management Employee Relations Kitchen Safety 369

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. Chances are pretty good the answer will be: “Communication.” Guess what?

Cash Management 371

Cash Management Social Media Restaurant Law Communication 371

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.” Communication in all of its forms is essential in a well-run kitchen.

Restaurant Law 446

Restaurant Law Communication Café Take-out 446

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Customer Experience 203

Customer Experience Customer Service Technology Communication 203

Culinary Cues

FEBRUARY 3, 2020

There is, in human nature, a desire to make a difference, to do something meaningful, or as Steve Jobs once said: “To make a dent in the universe.” Not everyone struggles with this need, but for those who are born with this deep-seated knowing desire – they understand that it is always present. Age has no barrier to this.

Seating 572

Seating Uniforms Take-out Communication 572

7 Shifts

MARCH 10, 2021

It's no secret that social media has changed how you communicate with potential and existing customers and is one of the most effective ways of promoting your restaurant. Expand or Remodel Expanding your restaurant's outside seating area with a deck, patio or tent, could bring you real financial benefits.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

JANUARY 11, 2021

Winterize Your Patio Seating ?? Our traffic-heavy streets are now home to ad-hoc patio seating. Communication with your guests is crucial to keep you top of mind the next time they want to order in or go out for a meal. Accept and Approve time-off requests for sick employees, and make sure you give ample time off for recovery.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Culinary Cues

MAY 19, 2022

Duke, Tom, and Sabrina returned the communication: “Yes chef”. As 8:30 came around the second seating was starting to clear out and the late- date night – deuces were beginning to arrive. Jake was stationed at expo and the staccato frenzy of the printer created a rhythm for each cook to find his pace in the music of the kitchen.

Seating 380

Seating Dine-in Seasonal Menu Leadership 380

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Of course, you don’t want to discourage communication. Boosting Efficiency.

Seating 203

Seating Customer Experience Customer Service Take-out 203

Modern Restaurant Management

APRIL 8, 2020

” However, we expect the initial reduction in seating capacity to be closer to 25-30 percent, not 50 percent. This period will likely last four-to-six weeks, and we expect the seating reduction to create table spacing of approximately 9’-0” on center (from the typical 6’-0” on center). ”

White Paper 213

White Paper Seating Employee Relations Back of House 213

Food Business

AUGUST 25, 2023

Lack of Communication: If customers are not informed about the expected wait time or if they are left uninformed about delays, they might abandon the line in confusion or annoyance. Physical Discomfort: Standing in line for an extended period can be physically uncomfortable, especially if there's limited seating or poor weather conditions.

Customer Service 130

Customer Service Customer Experience Food Order Seating 130

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Management 190

Management Management Seasonal Menu Customer Experience 190

Future Food

OCTOBER 5, 2021

“ “Nobody’s asking about our safety protocols, they’re not even asking to be seated outside. We’ve learned from the USA, UK and Europe that money is not an obstacle, however, securing a table reservation or a seat in your local café is. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

Culinary Cues

MARCH 22, 2020

Do what family members do: be concerned, communicate, offer to help where possible, be sincere, and reassure them that the restaurant will be there when this crisis passes. It is critical that communication with employees focus on the importance of the work that cooks, chefs, servers, bartenders, etc. are involved with.

Operations 365

Operations Guest Recovery Government Communication 365

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Take advantage of the software’s assignment recommendations to maximize seats. The best table management systems today know when to assign a party of 2 to a two-top instead of a 4-top and when it’s okay to seat a smaller party at a larger table. Quick links. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JUNE 30, 2023

Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. We also created signage that communicated clearly how to queue and pick up orders, whether they were made via mobile phone or in person.

Operations 180

Operations Mobile Ordering Customer Experience Online Ordering 180

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. This data can be used to make informed decisions about staffing, menu changes, and promotional offers.

Operations 189

Operations Front of House Customer Service Customer Experience 189

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

JULY 27, 2023

That was simultaneous to coming back, and we had limited seating. Whether it's a scheduling situation, or a communication identity situation. And a lot more time trying to process how to be a better communicator as an organization. I think that employees expect a lot of transparency and communication, and they deserve that.

Communication 195

Communication Front of House Education Back of House 195

SpotOn

APRIL 24, 2024

There are bars with domestic beers, gluey nachos, and one glitchy TV that make you realize there’s a six-pack in the fridge at home (and more comfortable seats). Armory , nicknamed “the arsenal of entertainment,” is the biggest bar in St.

Entertainment 98

Entertainment Point of Sale POS Bar 98

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss.

Cash Management 230

Cash Management Social Media Seasonal Menu SEO 230

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Certain jurisdictions like New York City are requiring seating only 50 percent of capacity.

Front of House 200

Front of House Back of House Restaurant Law Food Safety 200

Modern Restaurant Management

JULY 6, 2023

Dead times are a hit to your wallet as a business owner as empty seats represent wasted capital investment. Seeing empty seats in your restaurant is disheartening, but the impact goes beyond just losing money. Timing and context also play a role in creating “high value” communications.

Seating 180

Seating Innovation Marketing Loyalty Program 180

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 204

Marketing Social Media Mobile Ordering Website Management 204

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 431

Hotels Point of Sale Cash Management Training 431

Cheetah

AUGUST 5, 2021

Outdoor ventilated seating will still be an option for unvaccinated guests or those unable to provide proof. Here are 4 tips to help you do all you can to ensure customers feel safe at your restaurant: Contactless, Cleanliness, Communication and Choice. If you can offer outdoor seating or take-away, let the customer decide. .

Bar 148

Bar Guest Recovery Outdoor Seating 148

7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Waitlisting/seating management solves this.

Management 190

Management Management BOH Front of House 190

Culinary Cues

APRIL 1, 2020

Some try and paint a brighter picture by projecting that as soon as the quarantine is lifted – people will return in droves to their previous lifestyle and fill those empty restaurant seats. We must recognize that this scenario is not that likely. THE RESTAURANT BUSINESS IS ESSENTIAL TO OUR ECONOMY.

Waste 503

Waste Cash Management Entertainment Take-out 503

The Eat Restaurant

MAY 6, 2021

This information can be as basic as name and contact information or go in-depth with details like number of visits, food and seating preferences, allergies, birthdays, and anniversaries. CRM helps restaurants collect data about their guests through different sources like online and phone reservations.

Front of House 148

Front of House Customer Experience Seating Reservations 148

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Improve communication with your restaurant manager log.

Management 158

Management Management Employee Relations Communication 158

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Once your restaurant knows the exact seating layout for customers, discuss a method for employees to direct foot traffic in one direction. Promote Employee Reconditioning.

Employee Relations 219

Employee Relations Customer Experience Communication Training 219

Culinary Cues

JUNE 16, 2020

Part of the reason is the isolation reality, part is the negative impact of “pause”, part is a lack of availability, a good part is fear, and an even more significant part is our fault for not keeping those lines of communication open with all stakeholders in the restaurant experience.

Social Media 288

Social Media Entertainment Email Marketing Customer Experience 288

7 Shifts

APRIL 7, 2021

Tell them to communicate with the newer staff members while answering any questions that they may have. Then, have them work with the host or hostess to greet and seat customers. For example, seating has been changed along with the implementation of protective shields and masks.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

NOVEMBER 15, 2022

However, when dynamically pricing the real estate in a restaurant's dining room, you have a base value, which is the premium to pick your seat; and the dynamic value, which is the demand for a specific seating time, resulting in a win-win for both the guest, and the restaurant. Most guests respect this kind of transparency.

Pricing 197

Pricing Food Supply Seasonal Menu Menu 197