Modern Restaurant Management

APRIL 1, 2024

While they crave the value of QSR – 34 percent of families reporting higher spending at QSRs this month compared to 18 percent of childless households – they are inclined toward fast casual and full-service restaurants as well. Delivery services are another area where families are leading the charge.

Catering 486

Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

JUNE 3, 2025

Jessica Huang, CEO & Founder of Restaurant Marketing, understands what many restaurants are doing wrong in their efforts and how they're missing opportunities to attract and retain customers. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found. This should include the role of ingredients such as protein, fiber, low/no sugar, etc.),

Beverage 410

Beverage Magazine Education Reference 410

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

OCTOBER 9, 2024

With the post-pandemic return-to-office, business catering is in full swing. But business catering is a different beast requiring different menus, operations, and technology. What are the primary differences in business catering vs. party catering? Business catering is complex and high stakes.

Catering 221

Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

EATER

JANUARY 8, 2024

Cha Pornea If you want restaurant cooking in your own home, minus the Sternos and steam tables, you’re in luck Historically, there have been two options for dinner parties: You can DIY, or you can cater. Though there are plenty of good catering options out there, the branding sucks. Welcome to the New Catering.

Catering 312

Catering Customer Service Point of Sale Social Media 312

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. With industry data projecting the catering and food service sector to reach $477.3B

Catering 275

Catering Coaching Communication Customer Service 275

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry. Rise of Service Robots- A New Era of Human-Like Services.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

APRIL 16, 2025

The True Price of Water A restaurant selling 50 bottles of water per day can create a big environmental and financial impact by moving away from bottled water services and switching to an on-site bottling dispenser. This makes the need to cut back on costs even more pressing. This change could result in a 74.2-percent

Back of House 251

Back of House Waste Food Supply Transportation 251

Goliath Consulting

JANUARY 25, 2025

Options like chickpea, almond, and coconut flours not only cater to dietary restrictions but also deliver powerful nutritional benefits. These versatile flours allow chefs to experiment with textures and flavors, offering creative options that resonate with health-conscious customers.

Dietary Restrictions 221

Dietary Restrictions Food Email Marketing Customer Experience 221

ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Key customer factors that influence dining preferences, from demographics to behavior.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 558

Customer Experience Customer Service Airlines Consumer Goods 558

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. Rethink your catering menu. Deliver a Stellar Customer Experience.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

FEBRUARY 14, 2025

Merchants who provide these options can differentiate themselves with a “green profile”, such as incorporating eco-friendly packaging and transport methods to attract and retain customers. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

JUNE 10, 2025

Women are also more likely to withhold tips than men: 21 percent of women say they usually don’t tip service workers, versus 13 percent of men. In a tricky economy, many diners are consciously showing support for service workers by upping their tips. Emphasize affordable options and customer incentives to build loyalty.

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Modern Restaurant Management

SEPTEMBER 12, 2022

To maintain a healthy business and working environment, restaurant technology must enable ease and efficiency among employees and service staff as much as guests. When teams can utilize modern applications to run an efficient business and better understand and cater to patrons, then technology can become a valuable asset, not a hindrance.

Technology 531

Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

AUGUST 11, 2020

There’s great potential for revenue here, including the class registration and any supplies you can sell for pickup at your restaurant or delivery to your customers’ doors. Many of your customers have spent a lot of time at home binge-watching during these last five months, so they will be well-prepared for a virtual trivia night.

Events 531

Events Entertainment Food Supply Equipment 531

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. As consumers opt to stay home, brands are facing an opportunity to shift their focus to takeout and delivery, and even catering.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

JANUARY 15, 2025

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Restaurants can streamline compliance with the help of payment orchestration services. That means offering payment options that cater to their specific preferences and needs.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand.

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. High ROI : New movers are in need of various products and services as they settle into their new homes.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

AUGUST 25, 2020

This can be similar to catering; however, the customer picks up the food rather than have it delivered. Repurpose Employees – Chick-fil-A has done a great job repurposing employees to cater to more drive-thru guests. Consider what your customers are dealing with today and provide a service that eases the burden.

Seasonal Menu 493

Seasonal Menu Outdoor Catering Customer Service 493

Goliath Consulting

MARCH 14, 2025

As Ozempic and other GLP-1 medications become more common, restaurants that adapt to these changing dining behaviors will be better positioned to meet customer expectations. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia.

Email Marketing 195

Email Marketing 2025 Customer Experience Customer Service 195

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. For restaurants with liquor licenses, catering to millennials is key.

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 15, 2025

My past experience, particularly in managing operations and growing brands, has been really valuable as I work to expand these businesses, streamline processes, and create better experiences for both our customers and our franchisees. Customers expect quick service, but we also want to ensure that the meals are fresh and flavorful.

Fast Casual 221

Fast Casual Food Franchise Franchising 221

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Total tips averaged 18.9

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

APRIL 20, 2022

Japan is another nation that embraced restaurant automation early and still does through its conveyor belt sushi lines that deliver small plates of food around to seated customers. Children in school are far from incentivized to work in the catering sector. A real old-school vending machine.

Mobile Ordering 537

Mobile Ordering Food Order Employee Relations Customer Service 537

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

7 Shifts

JULY 12, 2024

You can also negotiate service contracts for regular maintenance at a lower cost. Full-service restaurants Full-service restaurants offer a complete dining experience with table service. Customers sit down, order from a menu, and are served by waitstaff.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

JANUARY 28, 2020

33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. This means deciding whether you want to do in-house deliveries or work with a third-party delivery service.

Delivery 533

Delivery Consumer Goods Online Ordering Customer Service 533