Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. The study identifies 4-5 clear opportunities for each brand to enhance the overall customer experience.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 19, 2019

When you are part of the restaurant industry, catch phrases such as “low unemployment rate” and “revolving door” seem to find their way into any conversation involving hiring and retention. While this is great for the economy, it can make hiring managers feel as though they are running at full speed on a hamster wheel.

Fast Casual 310

Fast Casual Hiring Front of House Casual 310

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

DECEMBER 22, 2022

Rising labor costs, the inability to find staff to hire, and rising non-food costs (utilities, containers, furniture, etc.) Because the cost of nearly everything—from ingredients to services—has increased, they have no choice but to raise prices across the board. Chefs have faith that their customers will continue to support them.

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. Your staff not only affects the day-to-day operations but also plays a major role in the customer experience and long-term success of your restaurant. Why It’s Important to Hire the Right Staff for Your Restaurant 1.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music. This will give you a good idea of their product and service.

Bar 370

Bar License Email Marketing Customer Service 370

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

NOVEMBER 1, 2021

"The Great Resignation" that ramped up over the summer saw more than 706,000 food service workers leave their jobs in restaurants, dining facilities, bars, and hotels during May alone. Vanderbilt University charges roughly $80,000 in tuition annually and still had to shut down its largest dining hall for dinner service.

Front of House 520

Front of House Fast Casual Dine-in POS 520

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. This can include asking for recommendations or referrals for new hires, as well as checking in on the morale and mental health of the team.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. The objective for restaurants is to create more engagement and stay top of mind with customers, including when they’re not hungry.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.

Delivery 147

Delivery Loyalty Program Food Food Order 147

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020.

2019 357

2019 2020 Employee Relations 2030 357

7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Does not take into account level of experience, position, or standard of service provided.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S. metro area. .

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

7 Shifts

JANUARY 23, 2020

Educate yourself on costs, hiring, and the market you are in before taking the leap. Educate yourself on the staffing/employment trends and always be prepared to continually hire. Hiring/staffing ?? Stay true to your concept and hire people who share the same level of passion as yourself. Focus on your service concept!

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

Fast Casual 130

Fast Casual Front of House Back of House Leadership 130

The Rail

MAY 12, 2025

Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future. Remember, location influences customer flow, staff retention, and menu pricing. Is your restaurant casual and quirky? Lower rent?

License 130

License Uniforms Social Media Customer Experience 130

7 Shifts

JULY 12, 2024

You can also negotiate service contracts for regular maintenance at a lower cost. Full-service restaurants Full-service restaurants offer a complete dining experience with table service. Customers sit down, order from a menu, and are served by waitstaff.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table.

Point of Sale 397

Point of Sale Inventory Cash Management Seasonal Menu 397

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. “Brands have a real opportunity to reassure and bring back customers.”

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 30, 2021

We couldn’t think of anyone better than Tebow and his foundation to fulfill our dream of faithful community service.” Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. ” Just Salad Completes Financing Round. ” Curry Up Now Adds Incentives LTO.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

MAY 7, 2020

This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform. The 31-year-old, fast casual, farm-to-table chain was doing well, prior to COVID-19.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. Stores should play into these cult-following areas and design them to be convenient and easy for customers to enjoy.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points. Waiting on hold!

Customer Experience 418

Customer Experience Food Order Consumer Goods Online Ordering 418

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

Management 370

Management Management Document Hiring 370

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result? Achievable.

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 450

2020 Online Ordering Customer Experience Cash Management 450

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. Kiosk ordering Your busy customers don’t always have time to wait in line.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MARCH 3, 2023

Our hiring rate and wage increases are outpacing the overall private sector, and this year our industry will contribute nearly $1 trillion to the economy," said Michelle Korsmo, president & CEO of the National Restaurant Association. "The "The restaurant and foodservice industry is fueling the American economy.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% Fast casual: 28.9% Casual: 33.2% Upscale casual: 30.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1.

License 370

License Equipment POS Food Supply 370

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Average Customer Headcount.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487