7 Shifts

MAY 11, 2022

Emerging trends like the “next-gen casual” restaurant. A graduate of the University of Florida College of Journalism and Communications, Danny spent more than a decade covering high school, college, and professional sports throughout Florida before joining Food News Media as the associate editor of FSR magazine in 2015.

Loyalty Program 195

Loyalty Program Sports Magazine Food 195

7 Shifts

SEPTEMBER 21, 2023

But they also find that staff communication is among their top challenges. As CNBC reported earlier this year , the hospitality sector is seeing wage growth, particularly in the fast food and fast casual segments. On the whole, hiring and retention are restaurant operators' top priorities.

2023 397

2023 Leadership Hiring Fast Casual 397

7 Shifts

SEPTEMBER 16, 2021

Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Online Employee Communication. Developing a New Concept. Manager Log Book.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

APRIL 4, 2024

That’s much more money than I ever had to spend on marketing but a drop in the bucket compared to what other fast casual brands spend for much less impactful results. The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on.

Sustainability 196

Sustainability Book Waste Food Supply 196

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Transparent communication helps manage their expectations and reduces frustration. Communicate waits: Keep an open line of communication with customers by providing accurate wait estimates.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Understanding the needs and priorities of employees is important.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Goliath Consulting

APRIL 17, 2024

Online platforms and mobile apps facilitate direct communication with consumers, offering virtual tastings, exclusive releases, and tailored recommendations based on preferences. ” This appeals to casual drinkers and promotes moderation and wellness-conscious consumption, reflecting a broader trend toward balanced choices.

Brewery 78

Brewery Consumer Goods Magazine Innovation 78

Modern Restaurant Management

OCTOBER 11, 2021

Before you move forward with a communications strategy, it’s important to know what niche marketing is and why it’s important. Whether you’re a fast casual, family style, fine dining, or fast food restaurant, you’re going to appeal to a distinct, identifiable customer base. What is Niche Marketing?

Marketing 196

Marketing Food Truck Fine Dining Fast Casual 196

7 Shifts

AUGUST 27, 2020

Most restaurants still rely on a whiteboard or communication to assign tasks, which can lead to errors and a lack of accountability. (If Using 7shifts team communication tool will allow employees to report incidents to managers discreetly.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. ” As multitasking increases, so will this form of response and communication. Personalizing QSR and fast casual dining offers is nothing new. Voice Response Taps into Emotions.

Marketing 168

Marketing Fast Casual Entertainment Article 168

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Franchisee Support: An open line of communication and ongoing dialogue are the lifelines of the franchise partnership. Having an open line of communication is essential,” Heidi emphasises. We are committed to being a responsible franchisor.”

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Franchisee Support: An open line of communication and ongoing dialogue are the lifelines of the franchise partnership. Having an open line of communication is essential,” Heidi emphasises. We are committed to being a responsible franchisor.”

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Open for Business

MARCH 1, 2023

There’s no real business casual standard for restaurants. Casual restaurant interviews A more laid-back restaurant doesn’t mean laid-back interview preparation. Your approach to what to wear to an interview at a casual place can be more laid back though. For these jobs, keep it business casual.

Front of House 78

Front of House Back of House Uniforms Casual 78

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

7 Shifts

JANUARY 10, 2024

Communication is key — collect feedback from staff about how they want to be compensated. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., It's so much more relaxing to take care of people, not worry.”

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. 2024 could be a breakout year for fast casual restaurants.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Mad Mobile

FEBRUARY 5, 2024

Family and casual dining restaurants thrive with table ordering systems Taking the whole family out to dinner, especially with young children, can be stressful enough as it is. Fast casual restaurants: streamlining service with tableside ordering technology Customers expect restaurants they visit to keep up with trends in technology.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

7 Shifts

MAY 17, 2022

The most common advice we got was to keep open lines of communication with your employees in both directions. It can be in a team group chat using a restaurant communication app. Recommended Reading: How to Build Restaurant Core Values. Talk to your staff — and make yourself available. Great team culture can't exist in a bubble.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

JUNE 5, 2020

For example, near-field communication payments, digital wallets or a tap-to go friendly terminal will be more beneficial for fast casual restaurants whereas a payment app will be better suited for dine-in guests. This is a small step, but one that many fast food and fast casual restaurants are already embracing.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. We expect many restaurants will be moving to a more fast-casual approach, continuing to lean on their pickup/takeout options. Communication and the safety of your employees and customers continues to be of paramount importance.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

JANUARY 10, 2024

Communication is key — collect feedback from staff about how they want to be compensated. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., It's so much more relaxing to take care of people, not worry.”

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. For example, with 7shifts' employee communication software, you can send an announcement to all employees asking for feedback on the tip pooling format.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. Comfort and trusting your brand is of paramount importance.

Social Media 189

Social Media Front of House Fast Casual Back of House 189

QSR Automations

APRIL 29, 2024

ConnectSmart® Host gives restaurant hosts the tools they need to simplify the waitlists and the reservation process, which in turn, keeps everyone updated in real-time by communicating instantly with servers. In today’s competitive restaurant industry, delivering exceptional service is more important than ever.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Fast Casual. Fast casuals are beginning to take back their customers.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity. GJ Hart, CEO of Torchy’s Tacos.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. But there’s good news, too.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Indoor Media

SEPTEMBER 16, 2020

Focusing on this differentiator is what will help you communicate your value to your customers. Once you discover what sets you apart, communicate this value to your customers. Your voice is the tone that you use in any copy or public communication such as; emails, social media posts, or content on your website.

Email Marketing 131

Email Marketing Advertising Customer Service Social Media 131

Modern Restaurant Management

MAY 12, 2023

This attention to detail has been rewarded with a 75-percent customer return rate at the fine fast-casual brand. Jacquet now want his franchisees to learn from his example and keep conne[link] to their customers and community. Being a good communicator is so important as well.

Franchise 100

Franchise Franchising Customer Service Fast Casual 100

Foodable

DECEMBER 9, 2021

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Listen to "97. Implementing Successful Hyper-Local Marketing Tactics | Naf Naf Grill" on Spreaker.

Fast Casual 84

Fast Casual Marketing Casual Advertising 84

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. In today's world, safety is the third leg of the stool. " To learn more and register, click here.

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

JUNE 23, 2022

Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA. The same is true for weather emergencies, such as a delayed store opening due to a snow storm.

Food 189

Food Food Safety Front of House Fast Casual 189

Sling

APRIL 2, 2023

Those classes are casual and structured. Casual Casual incentives stick to no set schedule and can be given to an employee at any time as a reward for reaching goals or exhibiting outstanding performance. Casual incentives can take the form of anything from recognition to cash to a catered lunch.

Cash Management 78

Cash Management Loyalty Program Casual Specials 78