Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Sling

APRIL 2, 2023

Your business can build and run its IP program any way it sees fit. So, for example, you may set up a program that challenges every server in your restaurant to upsell the chef’s special during the month of April. That said, there are two general classes of IP on which you can model your own program.

Cash Management 78

Cash Management Loyalty Program Casual Specials 78

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

7 Shifts

NOVEMBER 1, 2022

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What to use it for: Communicating with existing customers, event promotion, and acquiring new customers. Loyalty programs. Recommended Podcast: The new customer loyalty with Phil Crawford of CKE Restaurant.

Seating 221

Seating Email Marketing Marketing SEO 221

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. 39% of restaurants plan to use business data to understand what customers want, while 38% want to use marketing programs to engage more with them. million tons in 2020 and 12 million tons in 2021.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

DECEMBER 21, 2020

We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe. We’ve also noticed the increased importance of loyalty programs at times like this. Bruce Reinstein, Partner, Kinetic12.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. It covers local health codes from the U.S.

2023 78

2023 Management Management Tip Distribution 78

Lavu

MARCH 6, 2020

The aim is to encourage repeat customers and cultivate customer loyalty. They demonstrate more loyalty towards the restaurant and promote it more. . They demonstrate more loyalty towards the restaurant and promote it more. . Restaurant rewards and loyalty programs. Restaurant CRM communication.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. We also anticipate restaurants will be more cautionary when it comes to menu offerings. Kari Hensien, RizePoint CEO.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Touch Bistro

AUGUST 20, 2021

For fast casual, casual, and full-service restaurants, the average profit margin is around 6%. Difficult to Promote Customer Loyalty. In other words, when customers make all their orders through a food delivery app, their loyalty may shift away from the restaurant to the third-party app. In-House Online Ordering.

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Apicbase

MARCH 28, 2024

BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Efficient and accurate communication reduces wait times, decreases errors, and ensures customers receive their meals precisely as expected.

Back of House 52

Back of House FOH BOH Front of House 52

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. Fast-Casual POS. Streamlined Workflow. Does the vendor offer support and service?

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Future Food

MAY 5, 2020

Customer Communications For a very rare time, there is ‘clear air’ from a marketing communications perspective for hospitality operators to reach their customers, the ‘ next normal’ target market with messaging on their revised food, beverage and service offer.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. Similarly, CKE Restaurants CTO Phil Crawford shared that CKE operates on a policy of transparency and strong communications that has paid dividends in its relationship with franchisees.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. Real-time communication: Orders flow directly to the kitchen, eliminating communication gaps and delays. Imagine smiling at a camera and your bill being settled instantly, with loyalty points automatically applied.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Touch Bistro

MAY 26, 2021

Conversely, if your restaurant is more casual, diners may be more willing to go completely red, white, and blue for the day. If you’re fast-casual, consider doing a pulled pork version. For instance, if you use a restaurant loyalty program like TouchBistro Loyalty , you can create personalized promotions based on past diner behavior.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Buzztime Business

MARCH 23, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Point of Sale 60

Point of Sale License 2021 Loyalty Program 60

Buzztime Business

MARCH 23, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Point of Sale 60

Point of Sale License 2021 Loyalty Program 60

Buzztime Business

MARCH 23, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Point of Sale 60

Point of Sale License 2021 Loyalty Program 60

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers. First, at 2.1 percent of market share.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

EATER

NOVEMBER 1, 2021

Other fast-food, fast-casual, and chain restaurants have been looking to tech upgrades to streamline work, especially when they may not have enough workers. And many chains have turned to apps and loyalty programs to ideally streamline the orders coming in. Still, the program is just for salaried employees.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

Lavu

MARCH 27, 2020

As CEO John Weber noted in Fast Casual , “Technology adoption will continue [to be] a major factor in satisfying customer expectations and increasing productivities. Cross-establishment communication, including front of the house to the back of house and vice versa. Customer loyalty resources and gift card management.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. 2021 will be big for us as we branch out of California and make our entrance into the Midwest and East Coast.”

Franchise 203

Franchise Franchising 2020 2021 203

Open for Business

OCTOBER 20, 2023

Whether it’s chic and modern or rustic and cozy, fine dining or casual, the atmosphere needs to enhance the dining experience and make it memorable for all the right reasons. Customer service skills should be a key focus , as should teamwork and communication. Choose wisely and design smartly.

License 78

License Email Marketing Seasonal Menu Front of House 78

Modern Restaurant Management

DECEMBER 12, 2019

An inaugural loyalty program (September). “Salata is on an upward trajectory to become “the” premiere national fast-casual salad restaurant,” said Wheeler. Program, which has impacted more than 65 million students in 35 years. Local Subway® Day Program Celebrates Nearly a Decade.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Buzztime Business

MARCH 15, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Specials 60

Specials Certification Point of Sale License 60

Buzztime Business

MARCH 15, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Specials 60

Specials Certification Point of Sale License 60

Buzztime Business

MARCH 15, 2021

For more information about the company and its clinical programs, please visit www.Brooklynitx.com. Casual dining venues license Buzztime’s customizable solution to differentiate themselves via competitive fun by offering guests trivia, card, sports and arcade games.

Specials 60

Specials Certification Point of Sale License 60

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Reduce theft.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

AUGUST 16, 2021

Dinova’s preferred business dining solution has delivered spend visibility, cost savings and an employee rewards program for companies since 2010. Restaurant apps and loyalty programs continue to see momentum: 45 percent have enrolled in a restaurant/food chain loyalty or rewards program in the last six months.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189