Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 189

2023 Loyalty Program Mobile Ordering Consumer Goods 189

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Transparent communication helps manage their expectations and reduces frustration. By leveraging this information, you can encourage repeat business and build loyalty among customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Getting creative helps, too. Promote Yourself.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

JUNE 15, 2021

All these markets are in areas where restaurant restrictions had been eased or lifted as of May, and fast casual chain customer transactions grew. Most fast casual chains, which relied more heavily on dine-in and didn't have drive-thru operations, were not. Seamless — Best Rewards Program.

2021 193

2021 Fast Casual Online Ordering Consumer Goods 193

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. On the other hand, fast food restaurants are on the rise , with 0.8% Square , 2024) 38.50% of operators plan to invest more in loyalty programs and marketing platforms. by 2032, reaching $4,046.1

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 KFC franchisees across the country will also support seniors in their local communities, dedicating a case of chicken per restaurant to cook and provide to seniors in their communities.

Franchise 142

Franchise Franchising Fast Casual Loyalty Program 142

Modern Restaurant Management

DECEMBER 21, 2020

We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe. We’ve also noticed the increased importance of loyalty programs at times like this. Bruce Reinstein, Partner, Kinetic12.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. It covers local health codes from the U.S.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Reduce theft.

Mobile Ordering 211

Mobile Ordering Front of House Fast Casual Customer Service 211

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. We also anticipate restaurants will be more cautionary when it comes to menu offerings. Kari Hensien, RizePoint CEO.

2022 176

2022 Food Supply Back of House Kitchen Safety 176

Modern Restaurant Management

JULY 1, 2021

When they do go out, consumers prefer local restaurants over national chains; QSR more than fast casual or casual dining; and coffee shops/casual eateries are preferred over "breakfast only" spots. Chick-fil-A holds onto its fast food crown; Subway stumbles. percent to a score of 77.6

2021 120

2021 Loyalty Program Mobile Ordering Consumer Goods 120

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchise 185

Franchise Franchising Fast Casual Loyalty Program 185

Lavu

MARCH 6, 2020

The aim is to encourage repeat customers and cultivate customer loyalty. They demonstrate more loyalty towards the restaurant and promote it more. . They demonstrate more loyalty towards the restaurant and promote it more. . Restaurant rewards and loyalty programs. Restaurant CRM communication.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity.

2020 146

2020 Online Ordering Point of Sale Cash Management 146

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 119

Franchise Franchising Loyalty Program Kitchen Safety 119

Apicbase

MARCH 28, 2024

Fast and friendly service. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Accurate communication between the front and back of the house is the key to error-free, efficient operations. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. Similarly, CKE Restaurants CTO Phil Crawford shared that CKE operates on a policy of transparency and strong communications that has paid dividends in its relationship with franchisees.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. Fast-Casual POS. Streamlined Workflow. Food Truck POS.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Modern Restaurant Management

AUGUST 16, 2021

Fast-food establishments with traditionally lower wage work are promising hourly rates of up to $15/hour. Dinova’s preferred business dining solution has delivered spend visibility, cost savings and an employee rewards program for companies since 2010. ” Key components of the report include: 1) Road to recovery.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

2021 179

2021 Kitchen Safety Food Safety Mobile Ordering 179

Modern Restaurant Management

APRIL 20, 2021

. “Hospitality operators should be prepared to meet this demand — both from an operational and technological standpoint — to keep guests safe and provide the types of hospitality experiences that will foster long-term loyalty with customers. Based on data collected from 6,000 fast food restaurants in the U.S.,

2021 183

2021 Online Ordering Mobile Ordering Guest Recovery 183

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 156

2020 Fast Casual Food Safety Guest Recovery 156

Touch Bistro

AUGUST 20, 2021

For fast casual, casual, and full-service restaurants, the average profit margin is around 6%. Difficult to Promote Customer Loyalty. In other words, when customers make all their orders through a food delivery app, their loyalty may shift away from the restaurant to the third-party app. In-House Online Ordering.

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 138

Franchise Franchising Food Safety Kitchen Safety 138

Modern Restaurant Management

SEPTEMBER 10, 2021

Along with the technology focus, the brand developed a new logo and restaurant design that will help communicate the brand’s mission and values in a more vibrant and energetic yet approachable way. Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list.

Franchise 176

Franchise Franchising Food Fast Casual 176

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions.

Bar 120

Bar Cash Management Loyalty Program Point of Sale 120

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

FEBRUARY 6, 2020

Their enthusiasm for our brand coupled with their deep experience developing successful polished casual and fast-casual restaurant brands in Alberta make them the perfect partners to bring CPK into Canada for the first time. ce launched its franchise program to expand the concept across the nation. Real Famous BBQ Debuts.

Franchise 122

Franchise Franchising Fast Casual Customer Experience 122

EATER

NOVEMBER 1, 2021

Technology can make things smoother for busy fast-food restaurants. Other fast-food, fast-casual, and chain restaurants have been looking to tech upgrades to streamline work, especially when they may not have enough workers. Still, the program is just for salaried employees. As always, there are obstacles.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

Modern Restaurant Management

FEBRUARY 19, 2020

She has also held leadership roles at Sony Ericsson Mobile Communications, PepsiCo, and Frito-Lay. In addition, Taco John’s is rolling out a systemwide remodel program to match its updated branding, driving its popularity among young consumers. In early 2020, the brand added three restaurant veterans to its Board of Directors.

Franchise 109

Franchise Franchising Fast Casual Point of Sale 109

Touch Bistro

MAY 26, 2021

Conversely, if your restaurant is more casual, diners may be more willing to go completely red, white, and blue for the day. If you’re fast-casual, consider doing a pulled pork version. A Cone Communications Millennial CSR Study , for instance, found that 91% of Millennials would switch to a brand affiliated with a cause.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Modern Restaurant Management

DECEMBER 31, 2019

For example, we may see other categories beyond fast casual, quick serve and family dining begin to emerge, such as our company building a new category of “Craft Casual.” With the launch of Yelp’s LIVES program nationwide, health and hygiene inspection scores are now at diners’ fingertips.

2020 133

2020 Kitchen Safety Consumer Goods Point of Sale 133

Modern Restaurant Management

JUNE 14, 2020

Department of the Treasury, issued new and revised guidance for the Paycheck Protection Program (PPP). This guidance implements the Paycheck Protection Program Flexibility Act (PPPFA), signed into law by President Trump on June 5, 2020, and expands eligibility for businesses with owners who have past felony convictions.

Food Safety 136

Food Safety Loyalty Program Kitchen Safety Online Ordering 136

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. ” Naf Naf Expands in Dallas Area. . ” Fogo de Chão Inks New Deals. .

Franchise 199

Franchise Franchising 2020 2021 199