Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Transparent communication helps manage their expectations and reduces frustration. By leveraging this information, you can encourage repeat business and build loyalty among customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

DECEMBER 21, 2020

We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe. We’ve also noticed the increased importance of loyalty programs at times like this. Bruce Reinstein, Partner, Kinetic12.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. UpMenu is an online ordering platform with a built-in customer loyalty system and options for building branded websites and apps. It covers local health codes from the U.S.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. We also anticipate restaurants will be more cautionary when it comes to menu offerings. Kari Hensien, RizePoint CEO.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Modern Restaurant Management

OCTOBER 22, 2020

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Lavu

MARCH 6, 2020

The aim is to encourage repeat customers and cultivate customer loyalty. They demonstrate more loyalty towards the restaurant and promote it more. . They demonstrate more loyalty towards the restaurant and promote it more. . Restaurant rewards and loyalty programs. Restaurant CRM communication.

Technology 78

Technology Marketing Loyalty Program Social Media 78

Qu

APRIL 24, 2023

Implementing more nimble, digital-forward technology is no longer “nice to have” for quick serve and fast-casual restaurants. Similarly, CKE Restaurants CTO Phil Crawford shared that CKE operates on a policy of transparency and strong communications that has paid dividends in its relationship with franchisees.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

Apicbase

MARCH 28, 2024

Fast and friendly service. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Accurate communication between the front and back of the house is the key to error-free, efficient operations. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. Fast-Casual POS. Streamlined Workflow. Food Truck POS.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Touch Bistro

AUGUST 20, 2021

For fast casual, casual, and full-service restaurants, the average profit margin is around 6%. Difficult to Promote Customer Loyalty. In other words, when customers make all their orders through a food delivery app, their loyalty may shift away from the restaurant to the third-party app. In-House Online Ordering.

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Lavu

MARCH 27, 2020

Innovations in efficiency, on the other hand, can lead to long-lasting success, as in the case of the McDonald’s brothers’ systematization of fast food orders. As CEO John Weber noted in Fast Casual , “Technology adoption will continue [to be] a major factor in satisfying customer expectations and increasing productivities.

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Touch Bistro

MAY 26, 2021

Conversely, if your restaurant is more casual, diners may be more willing to go completely red, white, and blue for the day. If you’re fast-casual, consider doing a pulled pork version. A Cone Communications Millennial CSR Study , for instance, found that 91% of Millennials would switch to a brand affiliated with a cause.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. ” Naf Naf Expands in Dallas Area. . ” Fogo de Chão Inks New Deals. .

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers. First, at 2.1 times and 2.8

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Open for Business

OCTOBER 20, 2023

Is there a shortage of healthy fast-food options? Whether it’s chic and modern or rustic and cozy, fine dining or casual, the atmosphere needs to enhance the dining experience and make it memorable for all the right reasons. Customer service skills should be a key focus , as should teamwork and communication.

License 78

License Email Marketing Seasonal Menu Front of House 78

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

DECEMBER 12, 2019

An inaugural loyalty program (September). “Salata is on an upward trajectory to become “the” premiere national fast-casual salad restaurant,” said Wheeler. Program, which has impacted more than 65 million students in 35 years. Local Subway® Day Program Celebrates Nearly a Decade.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. On the other hand, fast food restaurants are on the rise , with 0.8% Square , 2024) 38.50% of operators plan to invest more in loyalty programs and marketing platforms. by 2032, reaching $4,046.1

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Reduce theft.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

AUGUST 16, 2021

Fast-food establishments with traditionally lower wage work are promising hourly rates of up to $15/hour. Dinova’s preferred business dining solution has delivered spend visibility, cost savings and an employee rewards program for companies since 2010. ” Key components of the report include: 1) Road to recovery.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 191

2020 Fast Casual Food Safety Guest Recovery 191

Modern Restaurant Management

JUNE 15, 2021

All these markets are in areas where restaurant restrictions had been eased or lifted as of May, and fast casual chain customer transactions grew. Most fast casual chains, which relied more heavily on dine-in and didn't have drive-thru operations, were not. Seamless — Best Rewards Program.

2021 197

2021 Fast Casual Online Ordering Consumer Goods 197

Modern Restaurant Management

MARCH 26, 2021

Flynn now owns and operates a combined total of 2,355 quick-service, fast casual and casual dining restaurants, generating $3.5 KFC franchisees across the country will also support seniors in their local communities, dedicating a case of chicken per restaurant to cook and provide to seniors in their communities.

Franchise 171

Franchise Franchising Fast Casual Loyalty Program 171

Modern Restaurant Management

SEPTEMBER 10, 2021

Along with the technology focus, the brand developed a new logo and restaurant design that will help communicate the brand’s mission and values in a more vibrant and energetic yet approachable way. Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list.

Franchise 188

Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

FEBRUARY 6, 2020

Their enthusiasm for our brand coupled with their deep experience developing successful polished casual and fast-casual restaurant brands in Alberta make them the perfect partners to bring CPK into Canada for the first time. ce launched its franchise program to expand the concept across the nation. Real Famous BBQ Debuts.

Franchise 153

Franchise Franchising Fast Casual Customer Experience 153

Modern Restaurant Management

APRIL 20, 2021

. “Hospitality operators should be prepared to meet this demand — both from an operational and technological standpoint — to keep guests safe and provide the types of hospitality experiences that will foster long-term loyalty with customers. Based on data collected from 6,000 fast food restaurants in the U.S.,

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

MAY 27, 2020

Ensuring proper handwashing and employee training will be critical, as well as proactively and thoughtfully communicating these practices to customers. "PathSpot The email receipt option allows restaurant operators to maintain contact with their guests and to nurture patron loyalty. ” Par Tech Teams with Revolution. .”

Food Safety 176

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 176

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

SEPTEMBER 14, 2021

The James Beard Foundation’s programs exist to serve and bolster people at different points in their careers. The Awards are one of these programs.” Module 3: Communication. ” Southern Glazer’s reinforces its safety culture through safety programs for both drivers and warehouse employees.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

DECEMBER 14, 2020

New resources include Employee Wellness Check Questionnaire guidance, What To Do When an Employee Gets Sick with COVID-19 and COVID-19 Communications Templates to help operators communicate a COVID-19 positive employee or customer. The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189