7 Shifts

SEPTEMBER 16, 2021

Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Online Employee Communication. Developing a New Concept.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

OCTOBER 11, 2021

Before you move forward with a communications strategy, it’s important to know what niche marketing is and why it’s important. Whether you’re a fast casual, family style, fine dining, or fast food restaurant, you’re going to appeal to a distinct, identifiable customer base. What is Niche Marketing?

Marketing 196

Marketing Food Truck Fine Dining Fast Casual 196

Modern Restaurant Management

OCTOBER 4, 2021

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs are most popular for fast food. Fast Casual.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. ” As multitasking increases, so will this form of response and communication. It’s fun, frictionless and fast. Voice Response Taps into Emotions.

Marketing 168

Marketing Fast Casual Entertainment Article 168

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. Fast Food Restaurants. However, most fast food chains like McDonald's don't allow their workers to receive tips. Table of Contents. What is a Tip Out?

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

Food 189

Food Food Safety Front of House Fast Casual 189

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Transparent communication helps manage their expectations and reduces frustration. Communicate waits: Keep an open line of communication with customers by providing accurate wait estimates.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

JUNE 5, 2020

For example, near-field communication payments, digital wallets or a tap-to go friendly terminal will be more beneficial for fast casual restaurants whereas a payment app will be better suited for dine-in guests. This is a small step, but one that many fast food and fast casual restaurants are already embracing.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Nothing is fraud proof.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Mad Mobile

FEBRUARY 5, 2024

Family and casual dining restaurants thrive with table ordering systems Taking the whole family out to dinner, especially with young children, can be stressful enough as it is. Fast casual restaurants: streamlining service with tableside ordering technology Customers expect restaurants they visit to keep up with trends in technology.

Ordering 52

Ordering Fast Casual Mobile Ordering Fine Dining 52

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. Getting creative helps, too.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

SEPTEMBER 10, 2021

Fast casual chain Sweetgreen's missions statement has helped it exapnd to 75 locations since it's founding in 2007. Sweetgreen's restaurant mission statement is a great example of understanding customer needs: "Our mission is to inspire healthier communities by connecting people to real food. Fast Food & Fast Casual.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. This was really quick.

Social Media 189

Social Media Front of House Fast Casual Back of House 189

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Franchisee Support: An open line of communication and ongoing dialogue are the lifelines of the franchise partnership. Having an open line of communication is essential,” Heidi emphasises. The Social Burgerjoint: An emerging burger brand.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

Apicbase

OCTOBER 17, 2023

” A Glimpse into Kotipizza’s Empire: Kotipizza: A 305-unit fast-casual chain. Franchisee Support: An open line of communication and ongoing dialogue are the lifelines of the franchise partnership. Having an open line of communication is essential,” Heidi emphasises. The Social Burgerjoint: An emerging burger brand.

Fast Casual 52

Fast Casual Franchise Franchising 2000 52

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. Whether it’s a special occasion or a casual meal, guests can expect personalized service and attention to detail, resulting in increased customer satisfaction and loyalty.

Front of House 52

Front of House Back of House Social Media Fast Casual 52

Foodable

DECEMBER 9, 2021

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Listen to "97. Implementing Successful Hyper-Local Marketing Tactics | Naf Naf Grill" on Spreaker.

Fast Casual 84

Fast Casual Marketing Casual Advertising 84

7 Shifts

AUGUST 27, 2020

Most restaurants still rely on a whiteboard or communication to assign tasks, which can lead to errors and a lack of accountability. (If Using 7shifts team communication tool will allow employees to report incidents to managers discreetly.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners.

Allergens 208

Allergens Fast Casual Online Ordering Food Safety 208

Qu

MARCH 31, 2023

But between third-party delivery integration headaches, order fulfillment complications, and inconsistent customer experiences across channels, fast casual and quick-service restaurants (QSRs) are now faced with many technology-related inefficiencies. But there’s good news, too.

2023 52

2023 Fast Casual Point of Sale Employee Relations 52

Goliath Consulting

OCTOBER 6, 2020

Prospects continue to be bright for fast food and fast-casual franchises: Papa John’s Pizza just announced their plan to open 1,000 new stores over the next five years (1), and Whataburger hinted an offer of offering new franchising units for the first time in 20 years (2). The Benefits of Owning a Franchise Restaurant Business.

Franchise 167

Franchise Franchising Fast Casual Casual 167

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

MAY 12, 2023

This attention to detail has been rewarded with a 75-percent customer return rate at the fine fast-casual brand. Jacquet now want his franchisees to learn from his example and keep conne[link] to their customers and community. Being a good communicator is so important as well.

Franchise 100

Franchise Franchising Customer Service Fast Casual 100

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. They’re naturally eager adopters of emerging communication platforms. And wow, does this young generation have some incredible spending power!

Marketing 209

Marketing Social Media Fast Casual Influencer 209

7 Shifts

JANUARY 26, 2021

For fast-casual and quick-service restaurants—no more lines. Fast-casual concepts, with leaner staff, are recovering at a much faster rate than traditional full-service restaurants—and owners will have to evolve their business as such. Keep communication open and frequent. Check in on your team.

2021 370

2021 Front of House Social Media Back of House 370

Foodable

FEBRUARY 4, 2022

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Marquis shares her background saying, “I was in school for a while for communications and theater.

Fast Casual 59

Fast Casual 2012 Casual Definition 59

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through. Determine your next steps and communicate them well.

Customer Service 182

Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. We expect many restaurants will be moving to a more fast-casual approach, continuing to lean on their pickup/takeout options. Communication and the safety of your employees and customers continues to be of paramount importance.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Foodable

NOVEMBER 18, 2020

And whether they are a casual, fast casual, or QSR restaurant, every company has had to improve their takeout and delivery systems. Short, 1 to 2 question surveys can be an efficient way to determine overall guest sentiment regarding the quality of your menu, service, and communication.

Fast Casual 75

Fast Casual Customer Service Casual Customer Experience 75

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. How Is Casual Dining Doing?

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Lavu

NOVEMBER 10, 2022

Diners want easy ordering options, accurate service, and to receive their food fast. 1) Self-Ordering Kiosks Most quick service and fast casual restaurants have customers place orders with a person at a counter. Restaurant customer expectations are high. What Is Restaurant Automation?

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Modern Restaurant Management

DECEMBER 21, 2020

Restaurant brands and independents have leaned heavily on email and social media to communicate with their best customers and guests during the pandemic. More importantly, many QSR and fast-casual chains have announced modern designs that lean more heavily into pick-up and curbside-to-go versus on-premise dining.

2021 191

2021 Email Marketing Online Ordering Advertising 191

Apicbase

MARCH 28, 2024

Fast and friendly service. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Accurate communication between the front and back of the house is the key to error-free, efficient operations. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52