Modern Restaurant Management

FEBRUARY 9, 2022

As indoor dining restrictions are easing nationwide, local restaurants and bars should prepare for what could be the busiest Super Bowl Sunday since the start of the pandemic. Events like the Super Bowl bring an influx of cash to establishments of all sizes, some of which might not have the right cash logistics system in place.

Cash Management 189

Cash Management Recycling Transportation Sports 189

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. KPIs lose relevance if unrealistic for teams execute across the business.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. With features like automated scheduling, time tracking, and analytics reporting, labor management software can help your restaurant reduce its labor costs.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

MARCH 31, 2021

Will you provide a casual or fine-dining experience? While you’re at that, think about your restaurant’s floor plan and design and incorporate that as it will impact the customer experience. Your market analysis should depict who your customers are and why they would prefer your restaurant over the others.

Cash Management 370

Cash Management Document Customer Experience Customer Service 370

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. It’s a tough time to be in the restaurant business.

Customer Experience 188

Customer Experience Online Ordering Customer Service Mobile Ordering 188

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. There are few certainties at this time except an understanding that this is not over.

Point of Sale 309

Point of Sale Customer Service Customer Experience Cash Management 309

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. 2020 was a year that the restaurant industry won’t soon forget.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

NOVEMBER 17, 2021

Enter 7shifts , a scheduling and team management app that simplifies the payday processes that typically run restaurateurs ragged. Any owner or manager running payroll manually understands the complexity faced each pay period. The downsides fall on management—weekly pay dramatically increases paperwork and admin time.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Restaurant Task Management.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

APRIL 5, 2022

These platforms are gaining popularity among people who wish to dine with their families at home and still wish to enjoy the flavor and quality of restaurant food. Moreover, availability of online foodservice apps, together with third-party delivery services, has made it easier for customers to forego a trip to the restaurant.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

Modern Restaurant Management

JUNE 5, 2020

As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease. As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

NOVEMBER 21, 2022

Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021. Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021. Some implemented loyalty programs to promote recurring customers. It's Time to Adapt.

Operations 197

Operations Cash Management Seasonal Menu Loyalty Program 197

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Is there any resistance to contactless now? How do you see contactless payments evolving? Ellen Linardi.

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants. The survey of more than 900 U.S.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Are you opening a restaurant in 2020? Congrats! ?? And good luck. It’s going to be the ride of your life.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

OCTOBER 31, 2022

The management team. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground.

Point of Sale 397

Point of Sale Back of House Document Download 397

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. The restaurant staffing shortage is a major challenge for restaurant owners today. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Foodable

JUNE 19, 2020

Barron and McEnery explore the potential changes coming to the casual dining sector, and consider the manner in which guest service may evolve to meet those new needs. Post-pandemic, how will the guest experience evolve? What feedback have you received from customers returning to reopened Cooper’s Hawk locations?

Guest Recovery 52

Guest Recovery Casual Dine-in Fine Dining 52

Modern Restaurant Management

JUNE 9, 2020

The dining experience of yesterday, however, with packed houses and quickly rotating tables is looking like less and less of a possibility moving forward. Luckily, biometric technology like facial recognition, offer benefits that go way beyond helping us enhance dine-in safety. Determining Proximity and Spatial Capacity.

Fast Casual 139

Fast Casual Cash Management Customer Experience Back of House 139

Restaurant Engine

JUNE 22, 2022

A POS is really worth it because it lets your customers take ownership of their payment options. Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals.

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Restaurant365

DECEMBER 11, 2020

As 2021 begins, there are many restaurant management best practices that can be applied to strengthen your business, in the short and long term. Manage cash flow by creating a cash flow forecast. Your total cash flow is your cash inflows (for restaurant. over a certain period of time.

2021 136

2021 Cash Management Management Management 136

Mad Mobile

FEBRUARY 5, 2024

In fact, surveys show that 56% of people dine out at least twice a week! Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience! You won’t need a central POS terminal taking up room in your dining area.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

7 Shifts

OCTOBER 20, 2022

It's a constant conversation in the restaurant industry. But one can't deny that tips make up a majority of restaurant workers' take-home pay. There have been several ways in which restaurant owners have tried to create a more equitable system for employees to earn consistent, fair wages and improve retention. Table of Contents. Tip Pooling Laws.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Shasta, California.

2020 180

2020 Online Ordering Fast Casual Cash Management 180

Modern Restaurant Management

AUGUST 6, 2020

The restaurant dining experience has changed forever and menu items must also adapt to these times. First, it is important to develop a tighter menu with a focus on customer favorites and high margin items, replacing underperforming dishes with a rotation of new products that can excite and retain customers.

Front of House 212

Front of House Inventory Food Safety Social Media 212

EATER

FEBRUARY 26, 2024

My own first experience at the restaurant was a first date with a man whose name I do not remember, but I vividly recall that I accidentally (lightly!) It’s where you go when you’re freshly flush with cash from your first teenage job and want to feel fancy with your friends as you try to figure out how the hell to pronounce “Emmentaler.”

Dine-in 112

Dine-in Customer Experience Specials Cash Management 112

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Simplified Menus. Simplified Menus.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

DECEMBER 21, 2020

Based on necessity and a will to survive, restaurants in every sector of the industry have been pivoting to meet customer expectations. Based on necessity and a will to survive, restaurants in every sector of the industry have been pivoting to meet customer expectations. Dining areas will shrink. The pandemic changed that.

2021 191

2021 Email Marketing Online Ordering Advertising 191