Modern Restaurant Management

APRIL 24, 2025

Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. Trends in recent years have reflected that younger adults (18-34) drive the demand for brunch at 30 percent of bookings, Instagram friendly experiences and higher energy music.

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License Fine Dining Customer Experience Dine-in 252

Modern Restaurant Management

JUNE 10, 2021

We’ve been comparing the restaurant and hotel industries for several years as we see a similar storyline playing out in real time with restaurants, where third-party sales channels are rapidly capturing share and command of digital bookings. The concept of direct bookings long precedes the digital era in other industries.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

AUGUST 19, 2020

Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. With Seated Events, Seated at Home, and Seated, restaurants can drive demand to their three primary sources of revenue in a single, easy to use rewards platform.” and the surrounding region. .

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. ” “Personalized sommelier experiences with paired tasting menus to the exact standards of our guest booking an event.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. A packed dining room is great, but without the right system, long wait times and disorganized seating can lead to frustrated customers and lost business. Thats where reservation and table management apps come in.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JANUARY 24, 2025

Resources like my book, Understanding the Green Industrial Revolution: An Interdisciplinary Look at the Hospitality Industry, are also excellent starting points for understanding how induction aligns with sustainability goals. That introduces a level of consistency and precision unlike ever before.

Sustainability 448

Sustainability Food Equipment Design 448

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

ChowNow

FEBRUARY 13, 2025

AI-driven reservation platforms analyze table turnover rates and guest flow to improve seating arrangements. Instead of manually juggling bookings, hosts can rely on smart algorithms to fill tables more efficiently, reducing empty seats and maximizing revenue.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

7 Shifts

JULY 22, 2022

It’s also important to note that using outdoor space and adding more seating to your restaurant can increase your revenue by 30%. Manager Log Book. Ensure all managers are communicating efficiently and effectively this summer with Manager Log Book. Manager Log Book also acts as an archive of your operations.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. You can book online or give us a call. Alternatively, bar seating must be closed until physical distancing requirements are eased. Set a budget ?? Advertise! ?? Mel Bensky, @tastethesix.

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. With the pandemic overhauling the restaurant industry in every way, 53 percent of adults now say purchasing takeout or delivery food is essential to their daily lifestyle.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

MARCH 16, 2020

Properly sanitize tables and seating areas thoroughly between each group. Try creating tasks lists that include tasks such as: Sanitizing menus after each use Properly disinfecting tables and chairs between guest seatings Refilling hand sanitizing dispensers Properly sanitizing the kitchen area frequently And more Read more about 7tasks ?

Management 369

Management Management Employee Relations Kitchen Safety 369

EATER

JUNE 4, 2024

Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. When we opened Fulgurances, our first seating was at 7:30 p.m. This is poor form.)

Fine Dining 306

Fine Dining Reservations Seating Online Ordering 306

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

EATER

APRIL 21, 2025

I have fond memories of these restaurants of my childhood their banquet seating and faded prints of Persepolis, our familys terrain, for birthdays, reunions and drawn-out evenings of indulging in conversation, dance, and scents of charcoaled meats over fire that took my dad, uncles, and aunts back to the streets of Tehran.

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Back of House Seasonal Menu 2000 Serving 281

Modern Restaurant Management

JULY 16, 2020

Pinterest : If you want to share products, tutorials, or link to downloadable assets (an event-planning guide or recipe book, for instance), you can find plenty of female consumers and foodies on Pinterest. Twitter : The platform of choice for young adults who prefer a mix of original and curated content.

Social Media 505

Social Media Coupons Download Entertainment 505

Modern Restaurant Management

MAY 6, 2020

Niccoletta makeshift wine display was created from old 1950s office cabinets filled with old legal books, wine bottles and votive candles. And a makeshift wine display was created from old 1950s office cabinets filled with old legal books, wine bottles and votive candles for a charming accent wall.”

Design 563

Design Recycling Dine-in Book 563

The Rail

NOVEMBER 22, 2024

Staff can use these tools to do their job more efficiently and effectively, and this benefit is ultimately passed on to the customers who will enjoy a more streamlined service – from booking to paying for the meal.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

JULY 30, 2020

After reopening in May and June, the CDC and state governments provided guidance for inside dining, but even with reduced seating, 73 percent of people are uncomfortable dining indoors at a restaurant. As a result, the industry is seeing a tenfold increase in outdoor seating compared to this time last year.

Outdoor 526

Outdoor Audits Seating Dine-in 526

Modern Restaurant Management

JUNE 16, 2022

Booking an in-person reservation was a much more immersive experience. Customers might have wanted to book their reservation in the easiest, least intrusive way possible. Restaurants still followed traditions of talking to customers, providing face-to-face service with a white-glove experience, and going the extra mile.

Online Ordering 472

Online Ordering Management Point of Sale Management 472

Modern Restaurant Management

DECEMBER 10, 2021

While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. Book in advance, or wait half an hour for a table. Another way to do this is to ask your front-of-the-house staff to ask someone making a booking for a large group if they are celebrating a special event. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Consider a few of these benefits: Current Customer Count : To help manage capacity and adhere to any occupancy regulations. Wait Time Tracking : Improve the precision of wait time estimations.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

SEPTEMBER 24, 2024

I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently. ” Felicia stood up from her seat and proceeded to the front of the room. This book is available wherever books and eBooks are sold. “Great work.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs are the young charges in school who struggle sitting still in their seats, standing patiently in line, and focusing on the task at hand. But it would take another book to cover how academia fails to address these unique characteristics and nurture these future “single task” nonconformists.

Management 450

Management Management Point of Sale Seasonal Menu 450

EATER

JANUARY 14, 2025

I took down four of my favorite paintings and stacked them in the back seat. I regretted leaving a photograph of him holding up my first print story for the LA Times , and my vintage copy of East of Eden , one of my favorite books. The essentials, like my passport, green card, and wallet, came too.

Kitchen Safety 305

Kitchen Safety Food Safety Social Media Take-out 305

7 Shifts

SEPTEMBER 16, 2020

We know that that person is cute, but you must stay seated with your party. Following AHS guidelines with reduced seating, social distancing of tables, increased sanitation, staff pre-screens & temperature checks, and more to help ensure the very best in health and safety for our guests, our team, and our community!

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

FEBRUARY 15, 2022

So he created a universal training manual, his book— The Surprise Restaurant Manager. Carl Orsbourn and Meredith Sandland wrote the book on the future of restaurants. As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. Listen to Rachael Nemeth's episode here.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

JANUARY 11, 2024

Ask the customer to come for another visit and ask for you by name before they are seated so you can provide a personal touch. An additional resource that will help you as a manager is a book entitled, “Unreasonable Hospitality,” by Will Guidara. So never dismiss a negative review.

Management 417

Management Management Back of House Customer Service 417

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

NOVEMBER 1, 2022

Their business grows by word of mouth—one of the best marketing tools in the book. Many local restaurants have never touched advertising or social media; they've been the neighborhood's go-to spot for decades.

Seating 221

Seating Email Marketing Marketing SEO 221

EATER

JULY 11, 2022

Between the return of long lines for pastries and increasingly impossible-to-snap-up bookings, the tables are hot, once again. According to data from Yelp , searches for reservations in the first quarter of 2022 were up 107 percent compared to the same period in 2021, and interest in indoor seating is significantly outpacing outdoor dining.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. Are there high-top, bar-style tables, regular seating, or a mix of both? But, don't limit your research to just that!

License 459

License Hiring Equipment Small Business 459

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. You can achieve this through thoughtful design choices like warm lighting, comfortable seating, and a clean, well-organized space.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

MARCH 24, 2022

Chloe’s bistro will be opening for drinks and small lunches in the daytime and providing a limited number of hot meals (booking only – it’s a small place!) Now, these estimates are all very good – but what’s to say that Chloe didn’t pluck the figure of 80 percent of seats filled from thin air?

Point of Sale 449

Point of Sale Education Seasonal Menu Small Business 449

Modern Restaurant Management

APRIL 25, 2024

Sidewalk cafes, rooftop terraces, and courtyards are all excellent options for expanding seating. The use of outdoor space often means more seating opportunities for businesses. Seating arrangement: Arrange tables to accommodate both small and large groups. View optimization : Position seating to take advantage of scenic views.

Outdoor 221

Outdoor Seasonal Menu Seating Dine-in 221

Restaurant Business

APRIL 25, 2023

Toast Tables allows restaurants to manage seating and waitlists for a flat monthly fee. It puts the big supplier in competition with online booking services like OpenTable and Resy.

Reservations 284

Reservations Seating Book Management 284