Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. Hopefully, we get them back.”.

Front of House 126

Front of House Back of House Guest Recovery Loyalty Program 126

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout "But while consumers are anxious to get back out there to eat, they come with new expectations on everything from menus to the technology used to increase safety. . "Throughout

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

JUNE 9, 2021

Fresh prepared produce delivers many benefits to foodservice operations from cost and labor savings along with increasing back of house efficiency, food safety, and freshness. As restaurants are now bouncing back strongly, the supply chain is adjusting. Fresh Prep Basics. Supply Chain Shortages. Ease Labor Shortages.

Kitchen Safety 168

Kitchen Safety Food Supply Fast Casual Food Safety 168

The Restaurant Times

OCTOBER 29, 2020

It is important to let the guests enjoy the experience, so among other things, the food presentation has to be amazing. You have to reassure the guests so that they feel comfortable to dine at the restaurant.’ ‘Add a surprise element to delight the guests. .’ Overcoming the pandemic-induced challenges .

Operations 40

Operations Kitchen Safety Guest Recovery Food Safety 40

Modern Restaurant Management

DECEMBER 12, 2019

This has resulted in an increased demand for additional cafes across the state, creating a tremendous business opportunity for experienced operators looking to diversify or be part of the brand's early growth in Colorado," said Craig LeMieux, area developer for Tropical Smoothie Cafe. "My More Tropical in Colorado.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. foodservice industry.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

EATER

DECEMBER 6, 2022

And the year’s most thrillingly personal trend sees chefs embracing a subversive interest in what would once have been called “ fusion ” cooking: At Eater’s Best New Restaurants of the year, bucatini tossed in tom yum sauce and pizza topped with vibrant green chutney aren’t gimmicks — they’re game-changers. Hillary Dixler Canavan.

2022 98

2022 Fine Dining Dine-in Food Truck 98

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. The importance of making guests feel comfortable. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Incentivize guests to choose your restaurant. How Comfortable are Diners?

2020 189

2020 Mobile Ordering Guest Recovery Customer Service 189

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website.

Guest Recovery 215

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 215

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. Supporting Independents. Ocean Spray Cranberries, Inc.

Mobile Ordering 147

Mobile Ordering Kitchen Safety Online Ordering Coaching 147

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. The funding will be used to help more restaurants transition to online ordering during the COVID-19 pandemic and beyond. Ordermark Raises $120M in Series C Funding.

Online Ordering 143

Online Ordering Customer Service Seasonal Menu Food Order 143

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 195

2020 Franchise Franchising Food Order 195

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Cynthia (Cyndi) Barnes: Director of Accounting | 35 years. Sandy Reinhardt joined Schostak Brothers & Co.,

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 100

Catering 2024 2023 Guest Recovery 100

Modern Restaurant Management

JULY 1, 2020

As of June 15, there were nearly 140,000 total business closures on Yelp since March 1. Of all business closures on Yelp, 41 percent are permanent closures. Since May 25, we’ve seen a 1785 percent relative increase in searches for Black-owned businesses, compared to the three weeks prior. Yelp's Economic Impact Report.

2020 180

2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. " The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. Make it This Winter.

Webinar 189

Webinar Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Experienced reductions in business activity as a result of health directives related to COVID-19, and did not reduce the salaries or wages of their employees by more than 25 percent.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

FEBRUARY 14, 2020

Baton Rouge’s very own Walk-On’s , is looking for more ways to give back. “This is what it’s all about – being able to give back to the communities that have supported us,” shared co-owner and NFL superstar Drew Brees. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Back of House 131

Back of House Hotels Leadership Design 131

Goliath Consulting

JUNE 15, 2020

Mahesh Rajasekharan, CEO of Cleo, a software company that provides wide ranging big data integration solutions between businesses and applications, suggests that companies become more agile in their efforts to connect with multiple suppliers for the same product (3). “If Perhaps more unsettling is the uncertainty of it all.

Supplies 124

Supplies Food Supply Sourcing Guest Recovery 124

Restaurant365

APRIL 16, 2021

It’s time to focus on getting back to pre-COVID profit margins. If your goal is to get back to a pre-COVID-19 profit margin, you should track against your own profit margin, not an industry average. Restaurant owners and operators have faced enormous challenges over the last year. Net Profit.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88

Modern Restaurant Management

AUGUST 28, 2020

“Over the last century, women, despite their incredible contributions, have struggled to make it in professional kitchens — held back by inequalities unfairly put upon them,” said Rob Sundy, Head of Brand Marketing & Creative Studios at Whirlpool Corporation, the parent company of the KitchenAid brand.

Allergens 145

Allergens Kitchen Safety Guest Recovery Customer Service 145

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. Business owners have had to adjust quickly under these new circumstances, and SpotOn's solutions are filling that need. SpotOn Transact, Inc.

Serving 207

Serving White Paper Food Recycling 207

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter aims to set the bar for floating day clubs at a time when business and trend forecasters have projected strong potential within the new category.

Coaching 167

Coaching Point of Sale Customer Experience Retail 167

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders.

2023 52

2023 Operations Management Management 52

EATER

JANUARY 18, 2022

They whisk travelers from their cooking routines and familiar takeout spots, drawing them out with flavors that can’t be replicated, service that can’t be matched, and most of all, a story that can’t be told elsewhere. and their cuisines range from nasi lemak to puffy tacos to conche Creole. . — Guadalajara, Mexico. Grab a glass. Bill Esparza.

2022 111

2022 Fine Dining Tourism Food Truck 111

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. 7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. PPP Goes Flexible.

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

EATER

JUNE 25, 2020

While campers can return home after a trip, they might leave COVID-19 behind in small communities under-equipped to fight the pandemic The permanent population of Boulder, Utah, is less than 300. “We We love our guests,” Spalding says, “but it feels weird to be kind of scared of them.”. “We

Travel 107

Travel Guest Recovery Back of House Outdoor 107

EATER

JUNE 29, 2021

Gresser had big plans for the grant money: She was going to pay back rent, and set some funds aside for maintenance costs. Shutterstock. We were prepared,” she said. “On On May 3, we submitted an application at 10 minutes after noon, and the portal opened at noon.” Gresser, the owner of the Washington, D.C.-based The money never came.

Small Business 145

Small Business Sports Restaurant Law Hiring 145

Modern Restaurant Management

JUNE 1, 2020

However, growth in average spending per guest remains negative for full-service restaurants. According to Guest Trends Insights: Guest sentiment for “off-premise” restaurant offerings improved in March as restaurants began shifting their efforts toward improving to-go and delivery operations.

2020 129

2020 Food Safety Online Ordering Guest Recovery 129

Modern Restaurant Management

OCTOBER 15, 2019

The trend of two consecutive months with declining year-over-year sales reversed, with small positive same-store sales growth in September. Even more encouraging for the industry was the fact that September’s positive growth, albeit small at 0.1 Challenging Q3. percent (the first quarter of 2018 at -0.05

2019 84

2019 Point of Sale Small Business Consumer Goods 84