Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

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ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

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ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. In this article, you will learn: How to define your restaurants target market to guide your business decisions.

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Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. The pymnts.com article notes: “More than three-quarters of U.S. When cell phones got smart, they became the shiny new technology toy. percent year over year.

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ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. The industry is evolving fast, and simply relying on word-of-mouth or foot traffic isnt going to cut it.

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Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

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Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

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Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Just Salad Completes Financing Round.

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ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in.

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Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations.

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The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone.

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Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. You can read our original article here (10).

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Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

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Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. A recent article in The New York Times cited a 5.7-percent Alternatively, they might also consider adding a default minimum tip to customer checks.

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Modern Restaurant Management

MAY 7, 2020

The pink and blue horse illustration at the top of this article is not clickbait. This was the top craving identified in the sixth wave of the Consumer Coronavirus Behavior research conducted by TheCustomer, Brand Keys, the New York-based brand loyalty and customer engagement consultancy, and Suzy, the on-demand research software platform.

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EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

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7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. Average customer headcount. Customer Acquisition Costs.

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Future Food

MARCH 5, 2025

The critical path to a successful dining precinct starts with an adaptive F&B strategy that responds to the customer needs and wants. Customer Engagement : research into existing customers needs and wants and understand where and how customers engage through heat mapping of footfall and spending in large or complex spaces.

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Future Food

MARCH 6, 2025

The critical path to a successful dining precinct starts with an adaptive F&B strategy that responds to the customer needs and wants. Customer Engagement : research into existing customers needs and wants and understand where and how customers engage through heat mapping of footfall and spending in large or complex spaces.

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ChowNow

SEPTEMBER 6, 2024

Your staff not only affects the day-to-day operations but also plays a major role in the customer experience and long-term success of your restaurant. Improves Customer Experience A cohesive team can deliver consistent, high-quality service, which translates into happy customers.

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7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Expanding your place in the food service industry happens in one of two ways — developing a new restaurant concept or replicating an existing one.

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Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers. For customers, they are a given.

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EATER

OCTOBER 28, 2020

I was thrilled when I found out that Sagar, a low-key dosa place in Defence Colony (a neighborhood in South Delhi), had begun “no-contact” restaurant service. Usually, in casual restaurants like this (where there is typically just one course), the finger bowl appears on the table right after an order is placed.

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Sling

NOVEMBER 11, 2019

If your dream is to be an owner or manager of a food-service business, understanding the options available to you — the types of restaurants you can open — is an essential first step in your success. Means by which the food is served to the customer. 2) Casual Dining. 3) Fast Casual. 3) Fast Casual.

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EATER

JANUARY 28, 2022

The rest of her income came from tips, which could vary widely depending on the day of the week or the whim of the customer. Melton also says she witnessed discrimination on the job — not only from customers but also from the store’s management. Do you think the casual dining industry. in some states. They were punishing me.

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Qu

MARCH 28, 2025

Restaurants are no longer merely adopting technology; they’re driving transformative changes that will redefine customer experiences and operational efficiency across industries. This distributed approach creates resilience while enabling the speed and intelligence needed in today’s fast-paced restaurant environment.

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Qu

NOVEMBER 25, 2024

By helping kitchens prep exactly what they need, the Production Optimization Board reduces waste, speeds up service, and ensures fresher food. Value: By improving kitchen operations, the Production Optimization Board boosts speed of service while cutting down on food waste. The result?

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Restaurant Clicks

JUNE 27, 2021

A casual seafood restaurant serving up spectacular food, Quarterdeck has so many fingerlicking good options. The owners at Quarterdeck are said to consider their employees an extended family, and this is apparent by the wonderful and inviting service! View this post on Instagram A post shared by Quarterdeck VA (@quarterdeckva).

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Black Box Intelligence

MARCH 10, 2020

The impact of those dining rooms opening has been impactful in driving incremental sales for full-service restaurants. Over the last week, the difference between comp sales for full-service restaurants that have dining rooms open in some capacity and overall comp sales for full-service has ranged between 8% and 15%.

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Sling

JANUARY 22, 2021

Planning a new food-service business? In this article, the food-service-management experts at Sling discuss the popular restaurant concepts and help you choose the one that’s right for you. 1) Fast Casual. 2) Fast Food. Choosing one of the many common restaurant concepts is an important first step.

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Restaurant Clicks

SEPTEMBER 25, 2021

Hard Times Cafe is a casual dining environment which has decor that is meant to be reminiscent of a chili parlor during The Great Depression. In addition to offering catering services, Hard Times Cafe offers private events. Many customers in the Washington, D.C. Diners can choose between a variety of sauces. .

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Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Even before the pandemic, this was a fast-growing market. Reading Time: 4 minutes.

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Lavu

JANUARY 21, 2020

One of the major factors that can detract customers from your restaurant is long lines and long wait times. Customers want to make their orders and have their food delivered as fast as possible. To address the challenges of delayed service delivery , the use of restaurant kiosks has emerged and grown at an incredible speed.

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Sling

JANUARY 4, 2023

In this article, we give you the definitive answer to the question, “What is a bistro?” and discuss how it differs from a restaurant and other types of food-service establishments. Casual dining. Fast casual. Bistro vs. fast food. Table of contents. What is a bistro ? What is a bistro versus a restaurant?

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Lavu

NOVEMBER 11, 2019

Although Hart admits that several customers were annoyed at first when their cash was not accepted, they seemed to understand once the reason was explained. While 20% to 25% of Park Café’s sales were paid for in cash before the switch, Hart estimates that just 5% or 10% of customers paying in cash didn’t have a card.

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Future Food

SEPTEMBER 8, 2024

In areas of new or fast population growth this is especially relevant – here the population will support growth into destination centres, no longer just for retail purchases or a cinema visit. Restaurants, casual dining; and even bars play a pivotal role in this expansion. Your customers do not need more of the same.

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Restaurant Clicks

SEPTEMBER 30, 2021

You get all this delicious food coupled with great service from the staff. What’s more, the night environment is lovely and perfect for relaxing, and they offer banquet and catering services for large parties and special events. It’s a ranch-style eatery with casual vibes and a laid-back setting. Make a Reservation.

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