Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Last month, DoorDash announced plans to acquire reservations and marketing service SevenRooms for $1.2 Is that a good thing for restaurants? By Joe Guszkowski on Jun. These days, it is starting to look more like a hub.

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Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You might also decide to create a custom landing page for visitors from social media. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

MAY 27, 2022

Well, keep reading this article to find out exactly how to incorporate images into your promotional emails. It doesn’t matter how good the food is at your restaurant, if your customers can’t see the quality through high-quality images, the email marketing won’t work. Include Photos of Your Customers.

Email Marketing 508

Email Marketing Marketing SEO Social Media 508

Restaurant Business

JUNE 11, 2025

And, like the rest of family dining, they have been losing customers. When we spoke to younger customers, we found that Perkins is just not as relevant,” said Ascent CEO James O’Reilly, who joined the company in 2023. It still features the chain’s signature bakery case, where customers can buy pies, cookies and other treats.

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Fast Casual Front of House Back of House Leadership 185

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

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Food Fast Casual Leadership Loyalty Program 194

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I love my customers, I care about them, I am happy to see them, I want to know more about them, and I am grateful that they put their trust in my cooking.”. _Danny Meyer.

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Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

FEBRUARY 1, 2022

Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide. But most importantly, respond to all customer reviews. Always be improving the customer experience.

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Fast Casual Dine-in Casual 2022 493

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Restaurant Business

JUNE 17, 2025

Every now and then, Greenlane customers might find the 6-foot, 6-inch person working the drive-thru window looks a lot like Tampa Bay Buccaneer tight end Rob Gronkowski. We like to surprise the customers, especially after we open a new location. At Greenlane, there’s no dine-in service. Photo courtesy of Greenlane.

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Fast Casual Leadership Mobile Ordering Casual 162

Indoor Media

JULY 8, 2021

Truth in advertising is of crucial importance. If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Restaurant Business

JUNE 18, 2025

Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” View All Articles by This Author Want breaking news at your fingertips? Terms were not disclosed. Get today’s need-to-know restaurant industry intelligence.

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Fast Casual Leadership Franchise Franchising 162

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Even if you’re running a brick-and-mortar restaurant, your brand needs to be in all the places your customers are. Grab your free copy here.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time. restaurants.

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Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

DECEMBER 27, 2019

In this article you’ll learn: What’s to blame for high employee turnover in the restaurant industry What employee turnover costs the industry Several solutions for battling staff turnover What’s to blame for the restaurant industry’s high employee turnover rate? Team culture and customer service also suffer. Here’s how.

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Hiring Front of House Customer Service Customer Experience 360

Social Hospitality: Restaurants

SEPTEMBER 27, 2023

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. Below, we’ll go over what brand photography is as well as how the use of light and color can help convey your brand’s identity and leave your customers wanting more. This is why brand photography is so important.

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. However, the main issue with these third-party services have been their exorbitant fees, often ranging from 25 to 30 percent of sales (4).

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Delivery Food Back of House Social Media 269

Modern Restaurant Management

DECEMBER 13, 2019

Direct Mail Marketing has been around just about as long as mailbox service to homes has been. In 1917, things really took off when the Direct Mail Advertising Association was founded, which is now the Data & Marketing Association. Virtually every business has a marketing program that includes sending emails to potential customers.

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Email Marketing Marketing Consumer Goods 2015 364

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music. This will give you a good idea of their product and service.

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Bar License Email Marketing Customer Service 370

EATER

MAY 26, 2021

Tea rooms declared themselves with roadside signs, advertised in early guidebooks, and occasionally employed eye-catching mimetic designs like a giant steam-spouting rooftop coffee pot. Swan’s Service Station and Canary Tea Room in Pembroke, New Hampshire, served waffles and Sunday specials of lobster and steak.

Back of House 329

Back of House Advertising Travel Small Business 329

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. Managing this transition effectively is a must to ensure customer satisfaction and meet customer expectations.

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Loyalty Program Customer Service Social Media Coupons 219

Indoor Media

JULY 11, 2020

An unmotivating offer, like 10% off, may not be enough to move customers to switch from their current provider or even be more appealing than your competitor down the street. Obviously, the more potential customers who receive your ad (and actually look at it) plays a huge factor in how many coupons will eventually be redeemed.

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Coupons Advertising Tip Distribution Customer Experience 120

ChowNow

FEBRUARY 19, 2019

After all, it pays to have online ordering , and these services can offer you a large audience of new customers. If you currently work with one of these delivery middlemen, you may very well have a steady stream of orders lighting up your tablet, announcing yet another customer hungry for your food. Those commissions add up.

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Online Ordering Mobile Ordering Food Order Delivery 284

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. Hotel Trundle Shares Stories of Happiness.

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Hospitality Airlines Healthcare Hotels 388

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. In this article, we'll go into 15 key performance indicators for restaurants, why they're important, how to calculate them, and more. Average customer headcount. Customer Acquisition Costs.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Goliath Consulting

MAY 8, 2020

Instead of waiting for customers to walk through their doors, businesses can bring its brand to the customers in a catering environment (2). For example, Catersource magazine reported 7 to 8 % as the average pretax profit in the full-service restaurant industry (3). But on average these numbers are much more modest.

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Catering Point of Sale Delivery Customer Service 248

7 Shifts

OCTOBER 22, 2019

I think we've done a good job with that,” says Black Tap owner Barish in an article on CNN. Everything needs to be done with the purpose of getting customers to want to try your food, otherwise all you’ll get are fluff metrics. 5) Try Social Media Advertising Want to get more eyes on your dishes? Testimonials work.

Marketing 284

Marketing Social Media SEO Consumer Goods 284

Goliath Consulting

JANUARY 11, 2021

One NRN article reported that more people are now “more mindful about how much and when they drink” (1). Health and wellness are cited as important purchase drivers for Millennials,” said Scott Helstad, technical services adviser, Cargill, a global food corporation situated in Minneapolis (5).

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Beverage 2021 Consumer Goods Sports 348

Goliath Consulting

JUNE 8, 2023

In this article, we will unravel the key ingredients for running a highly successful restaurant. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Perfect Daily Grind

MAY 4, 2022

For China’s urban population, digital payment services are everywhere. They also both have their own respective food and beverage delivery services: Meituan (?? However, these delivery services – known as waimai (??) You may also like our article on ecommerce & coffee in China. in Chinese) and Ele.me (???

Delivery 189

Delivery Mobile Ordering Customer Service Beverage 189

Indoor Media

OCTOBER 7, 2020

Do you wish your auto repair shop’s name was on the lips of every potential customer in town? Spark brand buzz, generate conversations about your fantastic services, and increase profits through consistent, memorable radio advertising. Most likely, your customers are coming from a small radius around your business.

Advertising 148

Advertising Social Media Customer Experience Email Marketing 148

EATER

APRIL 21, 2022

But, for Wyman, who spoke to former Toll House employees as well as Wakefield’s daughter while researching The Great American Chocolate Chip Cookie Book , those kinds of slapdash accidents just don’t fit with Wakefield’s reputation for efficiency, attention to detail, and immaculate customer service. They ran a tight ship,” Wyman says.

Back of House 261

Back of House Point of Sale Employee Relations Take-out 261

Indoor Media

APRIL 9, 2018

Digital advertising has become a practically mandatory element of marketing. This article, and our series of posts about digital marketing, will guide you through actionable steps you can take to knock your digital marketing out of the park! Measuring the success of advertising relies heavily on your expectations.

Advertising 78

Advertising Social Media Website Management Email Marketing 78

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. How do you create a good restaurant marketing strategy?

Marketing 195

Marketing 2024 Email Marketing Social Media 195