Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 titled Chili’s and Texas Roadhouse: Full-Service Success in 2024. percent year-over-year during 2024. percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. Routine and convenience go hand-in-hand. Consumers crave more for less.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal." million by 2030. million by 2030.

2023 508

2023 2022 Consumer Goods Point of Sale 508

7 Shifts

JULY 20, 2024

” In this case, you could re-engineer your menu by either changing the packaging to something more breathable to maintain the chicken's crispiness or temporarily removing the item from your delivery menu. .” Having the right schedule ensures you aren’t paying employees to stand around when business is slow.

2024 221

2024 Cash Management Inventory Waste 221

7 Shifts

JULY 29, 2024

This post is adapted from our "What Restaurant Employees Want" report, originally published in May 2024. Visit our page to download the full report , which features insights from 1500 active restaurant employees and industry experts. That means a quarter of all restaurant employees need more mentorship from their managers.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Certification 221

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 72% of employees want corrective feedback to improve their performance. When issues arise, such as missing food delivery or a staff shortage, a manager must think quickly and find solutions. an hour or $54,962 annually, 35% higher than the average server wage.

Management 195

Management Management 2024 Leadership 195

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

SEPTEMBER 16, 2024

Market Conditions The demand for certain types of restaurants, like quick-service or delivery-focused businesses, might be higher than fine dining establishments. If you prefer to keep the sale private, especially to avoid alarming employees or customers, consider working with a business broker to create a confidential listing.

2024 195

2024 Document Cash Management Point of Sale 195

Modern Restaurant Management

DECEMBER 19, 2023

We’ve seen how robotics can improve not only the customer experience, but the employee experience. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. . We provided and integrated Kur-B the Kurabot into all 50+ locations across the U.S.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. billion by 2024. PCRM also helps hospitals with implementation of new plant-based menu items.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Lavu

MARCH 17, 2025

Key features include: Real-time inventory tracking Detailed food cost reports Integration with major delivery platforms like Uber Eats 24/7 support with positive customer reviews Lavus predictive analytics also help restaurants optimize staffing, reducing labor costs by up to 15%, while ensuring smooth service during busy periods.

Food 78

Food Waste Seasonal Menu Inventory 78

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2. Related: How Much Do POS Systems Cost?

POS 166

POS Bar Point of Sale Front of House 166

Delaget

JANUARY 8, 2025

The transaction closed on December 31, 2024. Delagets analytics capabilities perfectly complement our Operator Cloud solution, while offering immediate value to our customers through enhanced back-office capabilities, delivery operations, and data-driven insights.

Technology 52

Technology Cash Management 2001 2025 52

Lavu

APRIL 25, 2025

Staff Size : Figure out how many employees will need access to the system and their access levels. Integration Options : Since 78% of customers prefer having various ordering methods, choose a POS that connects with online ordering platforms , delivery services, loyalty programs, and inventory management tools. I love this feature.

POS 78

POS 2025 Loyalty Program Cash Management 78

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Located in the business district of Botswana’s capital, Gaborone, Dickey’s new 1,575-square-foot flagship location will offer dine-in seating for up to 60 guests, carryout and delivery. The new Salata will offer online ordering with both pickup and delivery available for fans on the go, as well as dine-in and catering.

Franchise 471

Franchise Franchising Food Fast Casual 471

QSR Automations

DECEMBER 22, 2023

Of course, it’s still advisable to provide good support over the phone if your customers need help from one of your employees, as well as monitor those calls for future improvements. As we head into 2024, we predict that there will only be even more great ways to implement AI.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

Clover - Restaurants

JULY 5, 2024

Luckily in 2024, the U.S. Whether you’re interested in quick service or full service , this guide will help you navigate the 15 most profitable restaurant types to open in 2024 based on data. Here are some of the most profitable QSR restaurants to open in 2024: 1.

2024 52

2024 Food Truck Fast Casual Fine Dining 52

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Qu

MARCH 12, 2025

The Value: Drive-thru operations consistently leave money on the table, with employees attempting cross-selling only 42% of the time 1 due to time pressures and outdated technology. Automated tip pooling saves time and reduces costs by eliminating errors and disgruntled employees. 2% compared to.7%.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

Apicbase

FEBRUARY 6, 2023

Everyday more and more people are using their phones and other devices to order food for delivery or pick-up. Delivery-only kitchens have to be hyper-efficient and super-agile. This post outlines the different types of cloud kitchen management software you need to knock your delivery-only restaurant out of the park.

Delivery 52

Delivery Management Management Online Ordering 52

Lavu

NOVEMBER 27, 2024

LAVU POS Review 2024 Comparing Features of Lavu and Clover Features of Lavu Lavu’s iPad POS system is tailored for restaurant operations. Lavu also includes tools for payroll management, helping track employee hours and control labor costs. flexibility and service.

POS 78

POS Customer Service Mobile Ordering Loyalty Program 78

Apicbase

JULY 22, 2024

There is more remote work, sustainability has become essential for business, and competition from food delivery services, local restaurants, and retail is fierce. The success of these programs, says Mann, is because “the tools, resources and programs support the delivery of the business.” Innovation took centre stage in the debate.

Catering 52

Catering Sustainability Technology Employee Relations 52

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

2024 221

2024 Point of Sale Mobile Ordering Consumer Goods 221

SpotOn

JUNE 5, 2024

  Service fees A service fee pays for services related to the business's main product. Some common service fees are corkage fees, hotel room service charges, delivery fees, and private event fees. The law, SB 478 , is set to go into effect July 1, 2024, and prohibits fees imposed on a bill in addition to the listed prices.

Small Business 52

Small Business Restaurant Law Customer Service Pricing 52

Modern Restaurant Management

NOVEMBER 19, 2020

Sharebite launched Sharebite Stations, a streamlined, post-COVID compliant solution for facilitating contactless food delivery at offices. “We put the safety of our employees first. “We put the safety of our employees first. ” says Dilip Rao, CEO of Sharebite. ” Next-Gen Toast. ” Next-Gen Toast.

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Coaching 367

Modern Restaurant Management

JANUARY 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features an economic report from Yelp, super Super Bowl stats, delivery trends, megatrends, best cities for BBQ and top venues. Delivery and To-Go orders are up 14 percent. Motus released its new report, “ The Shifting Landscape of Delivery Trends.”

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support. More than 68 percent reported implementing sustainability practices.

Influencer 251

Influencer Pricing 2024 Social Media 251

The Rail

DECEMBER 18, 2023

Employee wages grew 4.9% Meanwhile, restaurant-related unions have won 80% of votes since 2022. Then the NFL teamed up with EverPass to put two games on Peacock Sports Pass -- the Buffalo Bills and Los Angeles Chargers on 12/23, and one Wild Card playoff game on January 13, 2024. Inflation also hit restaurant workers hard.

2023 147

2023 Sports 2022 Food Truck 147

Modern Restaurant Management

APRIL 1, 2025

Key data points: The demand for takeout and delivery has slightly outpaced the demand for dining in. 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Among delivery apps, DoorDash is the clear favorite. That is five percent less than the average tip from Boomers (18 percent).

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.). Enter dark kitchens.

2020 345

2020 Kitchen Safety Consumer Goods Food Safety 345

Modern Restaurant Management

FEBRUARY 1, 2021

Each quadrant on the map represents a combination of values related to predictive loyalty drivers: Emotional Engagement and Meeting Customer Expectations. ” Customer Desire and Brand Delivery. Future Delivery Habits. Other key findings include: 17 percent of US consumers have used restaurant delivery in the past month.

2021 333

2021 Point of Sale Travel Guest Recovery 333

Modern Restaurant Management

APRIL 29, 2025

New data from the National Restaurant Association’s 2025 Off-Premises Restaurant Trends report highlights how off-premises dining has become both a consumer preference and business essential, with the convenience and availability of takeout, delivery, and drive-thru now deeply embedded in everyday life.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488