Modern Restaurant Management
MAY 23, 2023
Globally, restaurants saw a notable shift in customer expectations and behavior during this time. Interestingly, 55 percent of consumers now consider takeout and delivery essential, according to NRA's 2023 State of the Restaurant Industry Report. But with the growth in off-premise dining comes extra pressure for businesses.
Modern Restaurant Management
DECEMBER 21, 2022
Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.
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Modern Restaurant Management
MARCH 1, 2023
Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.
Modern Restaurant Management
NOVEMBER 28, 2022
For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.
Modern Restaurant Management
DECEMBER 29, 2022
Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. An increasing number of brands are launching apps, and incentivizing customers to order through them. A likely recession in 2023 is already leading consumers to cut back on restaurant spending.
Modern Restaurant Management
DECEMBER 22, 2022
fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Where do you see the most potential for robotic use in 2023? In 2023, restaurants will focus on scaling and adoption. Across the U.S.,
Modern Restaurant Management
JANUARY 18, 2023
If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.
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