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Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. Interestingly, 55 percent of consumers now consider takeout and delivery essential, according to NRA's 2023 State of the Restaurant Industry Report. But with the growth in off-premise dining comes extra pressure for businesses.

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The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These innovations were pivotal in safeguarding the safety of customers and foods.

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MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

2024 190
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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. An added benefit: restaurants can also capture and analyze valuable customer data. Gone are the days of cash-only transactions.

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16 Good Restaurant Survey Questions To Ask Your Guests [2023]

24/7 Waiter

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers.

2023 36
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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 For customers, they are a given. percent at hotels.

2019 128
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MRM Plant-Based: Trends in Meatless and Copper Branch Expands in Time for Veganuary

Modern Restaurant Management

According to Tripleseat customers throughout the country, there has been an increase in guests requesting a variety of plant-based or meatless fixings this year, with many new plant-based options being offered. quick service restaurants to offer a plant-based burger patty. " Mainstream Plant Based. .“ Loved the Beyond Meat.”