Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Front of House 148

Front of House BOH Back of House 2023 148

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Our technology streamlines operations, provides a better customer experience and establishes an overall improvement and stability to the business.

2023 178

2023 Front of House Back of House 2022 178

Perfect Daily Grind

MAY 17, 2023

On 16 & 17 March 2023, Producer & Roaster Forum (PRF) took place in El Salvador for the second time. And with PRF set to return to the Plaza Mayor venue in Medellín, Colombia on 14 & 15 September 2023, thousands of visitors are once again expected to attend this year’s forum – so support from volunteers is essential.

2023 135

2023 Workshop Events Certification 135

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 percent more than in 2022.

Equipment 114

Equipment Customer Experience Fast Casual 2023 114

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 181

2024 Customer Experience Compost Loyalty Program 181

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 184

Technology Fast Casual Waste 2023 184

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 198

2024 Online Ordering Website Management 2023 198

Modern Restaurant Management

NOVEMBER 30, 2023

Recent findings reveal that researching a new POS for implementation after 2023 is a priority for 43 percent of restaurants , with 29 percent hoping to upgrade their POS for better omnichannel integrations. And better customer service also translates to tangible savings.

POS 116

POS Operations Loyalty Program Seasonal Menu 116

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We It’s actually the whole experience, the memories that are created … It’s the non-tangibles we remember.”

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

MARCH 5, 2024

Things began to change for the restaurant industry in 2023 as the script flipped from cutbacks to a growth mindset. Data from the National Restaurant Association’s 2023 State of the Restaurant Industry report revealed that nearly three in four operators were focused on sustaining growth.

Training 165

Training Food Safety Employee Relations Insurance 165

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. The 7shifts Difference A 2023 Market Leader Report by Nation’s Restaurant News found 34% of respondents currently use 3-4 tech vendors while 27% use 5-9.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Perfect Daily Grind

MAY 12, 2023

The 2023 WAC finals will take place immediately after this year’s Australian AeroPress Championship, which will be hosted by Fieldwork Coffee. points at 2023 Best of Ka‘ū competition. points at 2023 Best of Ka‘ū competition. ZHAW Coffee Excellence Centre opens applications for 2023 Certificate of Advanced Studies.

2023 134

2023 Webinar 2030 Workshop 134

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

2024 156

2024 2023 Food Order 2013 156

Modern Restaurant Management

APRIL 7, 2023

One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. This is especially true in the food service industry. From greeting customers with a clean glass of ice water to printing the bill, every step of service in the restaurant industry relies on functioning equipment.

Cash Management 98

Cash Management Equipment Front of House Small Business 98

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These innovations were pivotal in safeguarding the safety of customers and foods.

Dietary Restrictions 120

Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Traditionally, technology also equips humans (and businesses) with tools that they can use to thrive.

Mobile Ordering 165

Mobile Ordering Customer Experience Seasonal Menu Loyalty Program 165

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers.

Marketing 193

Marketing Loyalty Program Email Marketing Coupons 193

Perfect Daily Grind

MAY 29, 2023

Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible. Coffee shops and roasters put a lot of effort into training baristas and developing recipes to deliver the best possible experience for customers,” Andy says.

Customer Service 151

Customer Service Customer Experience Equipment Technology 151

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Ordering 191

Ordering Online Ordering Loyalty Program Customer Experience 191

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Apicbase

DECEMBER 8, 2022

What will customers expect from food and hospitality brands? Predicting trends in the food-service industry is never easy because things change constantly. We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations.

2023 52

2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales. Consulting. Asset Tracking Software.

Innovation 206

Innovation Technology Management Management 206

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff.

Front of House 202

Front of House Back of House Online Ordering Food Order 202

Modern Restaurant Management

APRIL 3, 2024

The average cost of a data breach in 2023 was almost $4.5 With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust. Attacks are growing more sophisticated and more expensive.

Email Marketing 182

Email Marketing Franchise Franchising Point of Sale 182

The Restaurant Times

SEPTEMBER 17, 2020

According to research, the online food delivery industry in Saudi Arabia is expected to grow and register an annual revenue of USD 2Bn by 2023. The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Provide Great Service.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

Modern Restaurant Management

MAY 26, 2023

A 2023 Emotional Intelligence Market study citing “heavy growth” of $49.93 Below, Martha Marchesi, CEO of JK Design —a full-service creative agency with a powerhouse roster that includes Tiffany & Co., This can not only lead to a weakened brand image, but also outright customer dissatisfaction.

Hospitality 98

Hospitality Social Media Customer Service Email Marketing 98

Perfect Daily Grind

MARCH 17, 2023

Mon, 13 Mar Specialty Coffee Association announces 2023 Sustainability Awards finalists. The SCA will announce the winners later this month, and will recognise award recipients at Re:co Symposium on 19 and 20 April 2023. German customers will no longer have to pay extra for almond, coconut, soy, and oat milks.

2023 126

2023 Workshop 2022 Café 126

24/7 Waiter

JUNE 22, 2023

It is crucial to get customer feedback when you own a restaurant. Knowing what your customers think of your food, service, and ambiance allows you to be better equipped to run a successful business. Customer reviews provide you with good and bad insight. This question can help you gain customers.

2023 36

2023 Dietary Restrictions Customer Experience Seasonal Menu 36

Modern Restaurant Management

JANUARY 20, 2023

As consumers watch food prices continue to rise, the demand for cost-effective meal solutions are prompting c-stores, full-service, and quick-service restaurants to increase their offerings. Providing the same experience in flavor, texture, and quality keeps customers loyal. © Modern Restaurant Management, 2023.

Food 166

Food Food Supply Waste Food Safety 166

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. They don’t have to attract walk-in customers so that they can be located in lower-end rental areas. Commissary kitchen.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

EATER

APRIL 10, 2024

Wonder controls the entire experience, from recipe to fulfillment, and the company has spent $60 million so far on intellectual property — recipes and restaurant concepts — from its partner chefs. Customers place orders on the Wonder app for delivery or pick-up. It wasn’t a wholly unusual request.

Delivery 130

Delivery Cash Management Point of Sale Back of House 130

Sling

JUNE 19, 2023

Before you set out to open a beverage service business, take the time to decide what you want your work life and your personal life to look like when the bar is up and running. Some of this equipment can get very expensive very quickly because of health and safety regulations. Your bar is no different.

Bar 78

Bar Employee Relations Equipment Advertising 78

Perfect Daily Grind

NOVEMBER 14, 2022

Earlier this year, we announced that Producer & Roaster Forum (PRF) will return to El Salvador in 2023. PRF El Salvador will be held at the Salamanca Exhibition Centre in San Salvador on 16 and 17 March 2023. If you’re interested in being a volunteer at PRF El Salvador, please apply by 20 January 2023. How can I apply?

Workshop 127

Workshop 2023 Events Certification 127

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 162

Technology Front of House Online Ordering Back of House 162

Modern Restaurant Management

JUNE 29, 2023

A restaurant omnichannel strategy puts the customer at the center of the dining experience. Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Meeting Growing Customer Expectations Omnichannel is something customers have now come to expect.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88