Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

Social Media 197

Social Media Customer Experience Influencer Dine-in 197

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

Technology 167

Technology Front of House Online Ordering Back of House 167

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways.

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2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences.

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2024 Loyalty Program Cash Management Customer Experience 215

The Rail

APRIL 25, 2023

Effective delivery management is crucial for restaurants to ensure timely and accurate deliveries, maintain customer satisfaction, and ultimately, drive revenue. In this blog post, we'll explore the next generation of restaurant delivery management in 2023 and beyond.

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2023 Delivery Management Management 59

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. Here are the ways technology is revolutionizing the culinary world through.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz?

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2024 Loyalty Program Food Order 2030 196

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

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2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

MAY 9, 2023

The restaurant industry has embraced technology and, of late, it’s been at the leading edge. From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike.

Mobile Ordering 177

Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 177

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations. One of the key attributes of Millennials is their affinity for technology and online platforms.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Apicbase

DECEMBER 8, 2022

What will customers expect from food and hospitality brands? We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. In 2023, restaurants will tap new revenue streams, optimise efficiency and create more brand value. #1

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

Fast Casual 189

Fast Casual Customer Service Sustainability Customer Experience 189

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

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2022 2030 Food Supply Recruiting 207

Lavu

SEPTEMBER 29, 2023

According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. This statistic is based on a survey of restaurant operators conducted in January 2023. During this restaurant labor shortage, use restaurant technology to your advantage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Culinary Cues

JUNE 14, 2022

The independent restaurant of 2023 and beyond must be a place that does what large corporations can’t or won’t do. Our customers are far savvier than they were in the past; they know great food and they expect that restaurants will provide it. THIRD: Ask everyone you see: “Why would you choose to spend your money in a restaurant”?

Fine Dining 468

Fine Dining Food Supply Customer Service Presentation 468

Perfect Daily Grind

FEBRUARY 3, 2023

Mon, 30 Jan Registration opens for Specialty Coffee Association’s 2023 Re:co Symposium. The two-day event will include lectures, seminars, sensory experiences, and networking opportunities. Indian coffee chain Barista aims to open 50 stores in Sri Lanka in 2023. Here are this week’s stories.

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2023 Seminar Certification Food Supply 121

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

APRIL 12, 2023

In our experience, having an omnichannel presence certainly helps, but there’s no “one size fits all” strategy. If restaurant leaders can’t demonstrate they have a sustainable business with solid fundamentals and foundations, they will likely have a hard time attracting investors. What makes a brand scalable?

Back of House 180

Back of House Customer Experience Retail 2024 180

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. decline in the F&B business survival rate, 2nd highest of all sectors.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Perfect Daily Grind

MAY 26, 2023

Mon, 22 May SCA announces speaker schedule for 2023 Education Summit to take place in Busan, South Korea. The 2023 Education Summit will take place on 31 May & 1 June. Franchise partner Jubilant FoodWorks Limited says it wants to attract younger customer demographics through a renewed, more coffee-focused brand identity.

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2023 Workshop Café Events 112

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

JULY 25, 2023

Based on the National Restaurant Association report , it is estimated that the foodservice industry is forecast to reach $997B in sales in 2023 and the workforce is projected to grow by 500,000 jobs, for total industry employment of 15.5M by the end of 2023 and surpassing pre-pandemic levels.*

Cash Management 88

Cash Management Government 2025 2023 88

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Matt Eisenacher, Chief Brand Officer at First Watch Digital transformation continued to dominate 2023.

2023 117

2023 Front of House Customer Experience Customer Service 117

Kounta

JANUARY 9, 2020

And these technological developments and changes in consumer taste produce trends that disrupt and evolve the ever-changing industry. Revenue for the hospitality industry will exceed $108 billion by the year 2023 — Bankwest, Future of Business. Consumers are growing increasingly conscious of sustainability.

Hospitality 98

Hospitality Cash Management Influencer POS 98

Perfect Daily Grind

JUNE 24, 2022

The event will include the Origin Trip Experience (held from 26 to 29 June), the Café Pergamino Barista Jam competition, and the Cold Brew Championship in partnership with Toddy. Customers who drank caffeinated coffee also purchased some 30% more items than those who didn’t. Here are this week’s stories. Mon, 20 Jun. Thu, 23 Jun.

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2022 2025 Events Café 135

Perfect Daily Grind

JULY 1, 2022

The auction will be held on 19 January 2023. The new plant is being constructed in the state of Espírito Santo and is set to begin production by 2023. In partnership with USAID Green Invest Asia, the Establishing Carbon Footprint Baselines for Coffee Production is the fifth episode of the seven-part sustainability series.

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2022 Café Webinar Education 127

Perfect Daily Grind

MAY 20, 2022

Bellwether Coffee releases 2021 sustainability report. The virtual forum will be held on 12 July from 8:00 to 11:00 EST. The in-person event will take place in Kigali, Rwanda from 12 to 13 February 2023. The Asia Pacific market is expected to experience the most growth during the analysis period. billion by 2026.

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2022 Events Recycling Café 129

Perfect Daily Grind

SEPTEMBER 23, 2022

The IWCA’s local chapter is inviting coffee professionals to a safe space where women and other marginalised people in the industry will share their individual experiences. International Coffee Tea Asia 2023 scheduled for 25 to 27 May in Singapore. It will be held at the Sands Expo & Convention Centre.

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Workshop 2022 Food Truck Events 130

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Operations will continue to be simplified despite digital experiences expansion.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

JANUARY 15, 2020

. “From a bigger-picture perspective, what we continue to see is an industry crippled by declining traffic but continues to experience guest check growth large enough to drive some small positive sales movement. ” Discounts and deals create lasting customer loyalty while giving restaurants a piece of the market share.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

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2024 Fast Casual Insurance Food Safety 197

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Perfect Daily Grind

FEBRUARY 24, 2023

According to the US Food and Drug Administration, the affected products have the following expiration dates: 8 March 2023, 20 May 2023, 4 June 2023, and 10 June 2023. World AeroPress Championship publishes rules and regulations for 2023 competition. World of Coffee Athens will take place from 22 to 24 June 2023.

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2023 2022 Workshop Agriculture 136

The Food Corridor

MARCH 27, 2023

But moving to a delivery- only model has been made possible recently by advances in technology and changes in consumer habits. Ghost kitchens are delivery-only restaurants without dining areas for customers and have no physical storefront. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.)

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Perfect Daily Grind

MARCH 3, 2023

All of the drive-thru chain’s 700 locations donated US $1 from every drink sold on 17 February, as well as receiving donations from customers. GoFundBean launches 2023 Bean for Bean mentorship programme. Successful applicants will receive updates on 13 March 2023. World AeroPress Championship opens 2023 host applications.

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2023 Certification 2022 Events 126

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. million in 2021, to $974.9

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2024 Operations 2023 Loyalty Program 52