Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy.

POS 214

POS Food Supply Mobile Ordering Point of Sale 214

Modern Restaurant Management

MAY 17, 2021

When it comes to health and safety, an easy first place to start can be the digitalization of as many touch points between staff and customers as possible. Lead with Compassion. Leading with compassion is another way restaurant owners can adapt to the times and maintain goodwill with their staff.

2021 150

2021 Front of House Back of House Hiring 150

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. There are generally two approaches.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

JUNE 7, 2021

An interesting dynamic occurred with the January 2021 benefit open enrollment period. Even with lower employment levels, we saw a 10 percent to 15 percent increase in enrollment with our restaurant employers – not one of our customers saw a participation reduction. Consider paying for telemedicine and discounted medical services.

Employee Relations 116

Employee Relations Insurance Cash Management 2021 116

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Things like customized tags and cost reporting can create detailed, valuable forecasts.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. For restaurant employees added in the past year (August 2021-August 2022), the average employee tenure is just 110 days —a little over three months. How's your schedule working for you?

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Open for Business

MARCH 1, 2023

million workers came back to the accommodation and food service sectors. Vaccines and relaxed pandemic restrictions in 2021 spurred restaurant owners to hire at above-average wages , but open positions remained high. Many workers found jobs in other industries offering more stability or benefits like health insurance.

2023 78

2023 Insurance Front of House Hiring 78

7 Shifts

DECEMBER 13, 2021

The State of Restaurant Employee Satisfaction in 2021. Here's what 3700 dedicated restaurant industry workers had to say: The State of Restaurant Employee Satisfaction in 2021. That's for me working in the restaurant business and being a customer of one. We are looking for] Paid time off, health insurance, and living wages.”.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Modern Restaurant Management

AUGUST 31, 2020

California Court Limits Foie Gras Ban: On July 14, a California district court limited the state’s ban on foie gras and interpreted the law to allow out-of-state sellers to sell foie gras to California customers. The restaurant also replaced its roof and made other improvements to the property as a result of the construction.

2020 151

2020 Restaurant Law Agriculture Compost 151

Hot Schedules

NOVEMBER 10, 2020

There were quite a few changes to minimum wage rates over the course of the year and more to come in 2021. EEOC – The annual reporting for 2019 and 2020 has been delayed until 2021. Less than 50 and self-insured – forms 1095-B, 1094-B. Fewer than 50 employees and no insurance – no reporting needed.

Insurance 78

Insurance Employee Relations Restaurant Law 2021 78

EATER

MAY 17, 2021

Since July 2020, Cohen and a much smaller crew of six have produced intricate soups (fava bean bouillabaisse), salads (pomelo and watercress), and sandwiches for takeout and delivery, and opened limited dine-in service on a street patio. Because of that, workers’ wages account for half of what customers spend on the dish. That’s $2.12

Food Order 145

Food Order Delivery Food Safety Compost 145

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. In 2021, I worked in a restaurant that promoted itself as the future of dining. Shutterstock. an hour in some states.

Mobile Ordering 128

Mobile Ordering Customer Service Food Order Online Ordering 128

The Restaurant Group

SEPTEMBER 16, 2020

The COVID-19 restaurant trends seen now will likely continue well into 2021 and perhaps even 2022. Furthermore, roughly two-thirds of consumers who opt for curbside pickup now say they will likely continue to utilize this service even after restrictions are lifted. Rise of Ghost Kitchens. Restaurant Industry Trends.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Gourmet Marketing

JANUARY 29, 2021

Things are looking brighter this year, with vacations and weddings being rescheduled for the latter of 2021. Travel Insurance. Travel insurance is on the rise. Airlines and hotels are starting to offer travel insurance in hopes that it attracts more guests. Exceptional Service.

Hotels 40

Hotels Travel Insurance Email Marketing 40

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . With her newest book One Fair Wage: Ending Subminimum Pay in America , published in the fall of 2021, Jayaraman furthers the movement. Getty Images. Buy “One Fair Wage” at Amazon or Bookshop now.

Back of House 145

Back of House Employee Relations Delivery Mobile Ordering 145

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. Quick service restaurants (QSRs), representing 81 percent of restaurant visits in the U.S., foodservice industry. foodservice industry.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

The Restaurant Times

SEPTEMBER 30, 2021

Moreover, since the COVID-19 pandemic, many customers prefer to eat from food trucks rather than restaurants as they are relatively safer. had approximately 26,200 operational food truck businesses in 2021. To begin, you’ll need a customized menu idea and a few tried-and-true items. Insure your truck . Source: LBB.

Food Truck 52

Food Truck Food License Mobile Ordering 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Health insurance plan opt-in forms. Ultimate Restaurant Payroll Guide 2021 for retirement savings plans, such as a 401(k). Forms for any other benefits plans. Withhold 6.2% out of pocket.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

EATER

APRIL 7, 2022

“B Corp certification is awarded to businesses that use profits and growth as a means to a greater end: Positive impact for their employees, communities, and the environment,” Amy’s explains in a blog post from March 2021. We want to become a union and have something in black and white, in a contract.”

Kitchen Safety 130

Kitchen Safety Food Safety Certification Consumer Goods 130

EATER

JULY 13, 2021

Menu price: $11 Additional 20 percent service charge: $2.20. The printed menu cost is $11; the restaurant has an included service charge, which brings the true cost to the consumer up to $13.20. Assil counts the service charge towards sales. So our customers were paying for that.” Total cost to the restaurant: $11.96

Employee Relations 98

Employee Relations Delivery Food Order Restaurant Law 98

EATER

JUNE 24, 2021

Delivery drivers have provided an essential service over the past year while boosting sales for third-party delivery apps such as Uber Eats, Grubhub, and DoorDash. According to the Human Rights Campaign , an LGBTQ advocacy group, at least 25 transgender or gender-nonconforming people have been killed in 2021.

License 98

License Food Safety Delivery Insurance 98

EATER

DECEMBER 15, 2021

Starbucks employees in Buffalo wait for the results of the union vote count on December 9, 2021. Health insurance is also a major issue for the workers. Beyond Starbucks, I hope this spreads to other service workers,” Amato says. Eleonore Sens/AFP via Getty Images. We are contacted regularly by stores that want to unionize.”.

Food Safety 103

Food Safety Employee Relations Coaching Insurance 103

Sling

MARCH 26, 2022

Things like health insurance, life insurance, a 401k, and other fringe benefits can help motivate your employees to stay with your business longer. You discover that your business’s annual average number of employees was 27 in 2021, and three people left your business between January 01 and December 31. 5) Promote Teamwork.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Restaurant365

OCTOBER 1, 2021

According to the National Restaurant Association’s State of the Industry 2021 report , “Most operators say their restaurant’s profit margin is lower than it was prior to the COVID-19 outbreak.” Once you understand how much profit you make per plate, and which items are customer favorites, you can make data-driven adjustments to your menu.

Point of Sale 78

Point of Sale Food Truck Inventory Loyalty Program 78

EATER

JANUARY 3, 2022

Since the pandemic began in March, fast-thinking restaurateurs and chefs have thrown everything at the wall to see what sticks — patio service, meal kits, delivery, and online classes. But my insurance hasn’t gone down. They stand in contrast to other categories: Quick Service Restaurants (a.k.a. There’s no way I can pay that.

Food Truck 116

Food Truck Fast Casual Seating Book 116

The Restaurant Times

AUGUST 5, 2022

According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. And the more you maintain your personnel, the more familiar faces your customers will see, and the stronger their bond will be with your restaurant. One million of the 4.5 This is a huge number.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

EATER

JANUARY 18, 2022

You look at the size of retail operation in the geographic market, the square footage and services, the amount of revenue generated per square foot. Corey Mintz, a food reporter focusing on labor in restaurants, is the author of The Next Supper: The End of Restaurants As We Knew Them, And What Comes Next (Public Affairs 2021).

Online Ordering 98

Online Ordering Seasonal Menu Food Order Pricing 98

The Food Corridor

OCTOBER 29, 2021

And he was glad he had installed Sensorcheck in his kitchen when Texas was hit by a freak winter storm in February 2021. “My Bailey describes the make-up of the business as “a nice cross-section of businesses with a combination of packaged foods – pimento cheese, chocolates, hot sauce – meal prep services, a baker, and food trucks.”

Operations 52

Operations Food Truck Equipment Customer Service 52

Modern Restaurant Management

APRIL 30, 2021

California Passes COVID-19 Supplemental Sick Leave : On March 19, 2021, California Governor Gavin Newsom signed Senate Bill 95 providing a new form of COVID-19 related paid sick leave for many California workers. The law will remain in effect through September 30, 2021. percent, which would allow Kombucha to contain up to 1.25

2021 180

2021 Allergens Restaurant Law Employee Relations 180

7 Shifts

MAY 26, 2021

President Biden recently prolonged the PPP loan deadline to May 31, 2021 , giving small businesses a few additional weeks to submit their applications. Below, we'll explain everything your restaurant needs to know about PPP loans in 2021: Table of Contents. PPP Loans in 2021. Loan amounts, terms, and qualifications.

2021 195

2021 Cash Management Document Employee Relations 195

Modern Restaurant Management

NOVEMBER 1, 2019

We now want to bring this elevated experience to our customers across our footprint." " Macaluso hired Cypress to insure a consistent and disciplined approach to the process. “Most recently, we’ve been focusing on our service levels, speed of service and the overall quality of our food.

Franchise 82

Franchise Franchising Fast Casual Point of Sale 82

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

MARCH 31, 2022

Insurance Coverage for COVID Claims Largely Rejected by Appellate Courts : Throughout the country, appellate courts are reviewing insurance coverage lawsuits brought by restaurants who were forced to close due to COVID-19 pandemic shutdown orders. Oregon Mutual Insurance Co., Litigation. The case, Compere v.

2022 189

2022 Restaurant Law Tip Distribution Insurance 189

7 Shifts

JULY 12, 2023

March 16th, 2020, we were in the pandemic, kind of rested a little bit, and then we decided to open up Poppy & Seed in 2021." So even when I'm interviewing our managers, and the hardest part is that our managers are a lot older than a lot of the service part, the front of the house and stuff like that. It wasn't even on our dime.

Front of House 370

Front of House Back of House Take-out Book 370

Hot Schedules

FEBRUARY 8, 2021

After all, your employees are the heart of your business, and in order to create great customer experiences, you have to ensure that you’re also creating a great employee experience. That’s why many astute operators are turning to outsourcing services for help with HR tasks. b3lineicon|b3icon-user-heart|?|User User Heart.

Employee Relations 78

Employee Relations Small Business Customer Service Hiring 78