Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! PLAN BETTER – TRAIN HARDER.

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2021 Social Media Kitchen Safety Restaurant Law 463

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 199

Technology Food Safety Restaurant Law Training 199

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. Each section includes a list of actionable items an operation should consider as it evaluates its safety procedures. Download the full guidance, here. Employee health.

Food Safety 231

Food Safety Document Guest Recovery Download 231

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Many workers are not returning due to personal safety concerns, and many have left the industry altogether. This, of course, doesn't mean it's ok to serve bad food.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Transact

DECEMBER 30, 2019

January 1, 2020, isn’t just the start of a new year; it’s the start of a new decade. For instance, employing a First In First Out system can reduce spoilage and increase food safety. This would be a great opportunity to train your team on important things that you wouldn’t normally have time for. Skills cross-training.

2020 83

2020 Kitchen Safety Food Safety Front of House 83

7 Shifts

JULY 10, 2020

Restaurants took a major hit from COVID-19 in 2020, with sales dropping by 79% in mid-March. Consider food costs, labor costs, and cost of marketing your reopening. Plan your budget to include food costs, labor costs, operating costs, marketing costs, and any extra costs such as for party favors and special decor.

Events 351

Events Social Media Kitchen Safety Seating 351

KaTom

SEPTEMBER 15, 2020

Being a popular and delicious food item that can feed several people for a reasonable price, it’s no surprise that pizza has catapulted to the top of the pandemic comfort food pyramid, with delivery-driven concepts grabbing a big slice of the pie. The pandemic has also affected delivery systems.

2020 61

2020 Kitchen Safety 2025 Franchise 61

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Certified for its performance – Credentials demonstrate a product’s safety and efficacy.

Kitchen Safety 203

Kitchen Safety Front of House Food Safety Equipment 203

Modern Restaurant Management

JUNE 15, 2020

restaurant losses for April 2020 were projected to surpass $50 billion, according to estimates from the National Restaurant Association (NRA). It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. In fact, U.S. Cleaning the Right Way.

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FOH BOH Food Safety Front of House 179

The Restaurant Group

DECEMBER 3, 2020

Key Restaurant Industry Takeaways for 2020 – Challenges and Innovations. With a challenging and unprecedented 2020 nearly behind us, it is useful to take stock and pause to review the year’s challenges and opportunities. Let’s face it – all the stress and uncertainty this year has made us crave simple, comforting foods.

2020 78

2020 Online Ordering Fine Dining Food Safety 78

Culinary Cues

MAY 18, 2020

As we continue to fight this pandemic that we still know so little about, and try to gradually open up the economy with a keen eye on public safety – it will be restaurants and other hospitality businesses that suffer the longest. Make sure that you seek out opportunities that involve food. This will likely be the case for some time.

White Paper 519

White Paper Certification Food Safety Food Supply 519

Modern Restaurant Management

NOVEMBER 17, 2020

Fast food giant McDonald’s is no stranger to litigation, having defended itself against lawsuits over everything from racial discrimination to hot coffee. In the McDonald’s action, a preliminary injunction entered by the court in late June ordered the chain to provide social distance training and enforce mask wearing policies.

Insurance 208

Insurance Employee Relations Food Safety Document 208

Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019.

Hospitality 197

Hospitality Food Safety Customer Experience Online Ordering 197

Modern Restaurant Management

JUNE 17, 2020

So, establishments are left with the difficulty of needing to provide a safe environment, stellar service, great atmosphere and fantastic food, while largely running on fumes. Let the patrons know what you are doing to assist with safety measures. Inform them of the training you have provided to your staff on these measures.

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

Culinary Cues

MAY 20, 2020

Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious. This is a powerful and very important statement that should become a rallying cry in 2020. PLAN BETTER – TRAIN HARDER. We don’t have a choice – right?

Kitchen Safety 338

Kitchen Safety Customer Experience Customer Service Education 338

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. The goal is to emerge from this crisis stronger than ever. Overwhelming?

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

7 Shifts

NOVEMBER 26, 2019

Corporate typically does all of the marketing and menu engineering , comes up with training processes, and works out deals with suppliers for better food prices. However, franchises tend to see significantly higher turnover rates compared to the industry average, with fast food industry location turnover double that at 150%.

Franchise 369

Franchise Franchising Restaurant Law 2015 369

Embrace the Suck

JANUARY 20, 2021

I know I wrote a post a little while back saying that there would be a restaurant apocalypse in 2020. Much longer than that and eating canned food and instant ramen will become very boring. There’s safety—and therefore comfort—in numbers. The bad news : Here we are, waiting for the world to end.

Social Media 416

Social Media 2001 Online Ordering Cash Management 416

Modern Restaurant Management

MAY 3, 2021

The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Automated Safety. Most importantly, consumers need to have confidence in their safety and levels of exposure. With that in mind, we look at four technology-driven measures that are here to stay.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. The goal is to emerge from this crisis stronger than ever. Overwhelming?

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Modern Restaurant Management

DECEMBER 28, 2020

The younger generations don’t just want great food, they expect memorable experiences. A lot of retailers rushed to market in response to COVID-19 to provide mobile experiences that prioritized safety and contactless interactions. Safety is paramount: Gone are the days of buffet style displays and bulk serving.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Perfect Daily Grind

AUGUST 2, 2022

The same research also shows that despite some growth over the past two years, employment rates in the US food and beverage sector are around 8% below the pre-pandemic level. It takes a significant amount of investment to train baristas to a high level, so an increase in staff turnover also means an increase in costs for coffee shop owners.

Café 188

Café Hospitality Training Customer Service 188

Goliath Consulting

OCTOBER 19, 2020

2020 has been quite a learning experience. DELIVERY: Food deliveries have soared in the past couple of months. Decreasing on-premise sales, social distancing and the new work-from-home lifestyle have all contributed to consumers opting to have their food delivered than dining in. DESIGN: It’s a new era of drive-thrus.

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

JANUARY 24, 2020

Safety in the restaurant industry has always been a priority. However, over the past few years other unconventional safety problems have begun to arise within the food and restaurant business. In order to address these concerns, the restaurant industry must overhaul their view of public safety.

Food Safety 161

Food Safety Employee Relations Training Food Order 161

Modern Restaurant Management

DECEMBER 17, 2021

In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Meanwhile, food service workers are in high demand. between February and April 2020. Embrace Gamification.

Loyalty Program 188

Loyalty Program Customer Experience Mobile Ordering Customer Service 188

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Safety is a key concern for our dining customers and that is what makes the Cuisine Solutions sous vide preparation so compelling.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. Be sure to hold regular refresher training to ensure no one forgets these best practices. Many cybercriminals infiltrate systems by sending messages disguised as officials, like food safety officers.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

The Restaurant Times

JUNE 26, 2021

Uncertainty in the restaurant industry increased after being hit by the first wave of COVID-19 in 2020. Processes like food production, inventory management, supply chain, marketing, and sales may need to be tweaked according to the new market realities. Train Your Crew As Per The ‘New Normal’ And Safeguard Them.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

The Restaurant Times

SEPTEMBER 19, 2020

The second session at POSist Mixer 2020 was a panel discussion moderated by Mr. Ashist Tulsian, founder of POSist Technologies. Biggies Burger was started in 2011, and as of 2020, the brand has a presence in 12 states with over 32+ outlets. The first panelist was Ms. Ramya Ravi, Director of Nandhana Group.

2020 52

2020 Customer Experience 2011 Consumer Goods 52

Modern Restaurant Management

SEPTEMBER 1, 2020

According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.” ” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020."

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Black Box Intelligence

JUNE 12, 2020

One consumer ended a review of their experience with a call to action that all restaurant personnel need racial bias training. . “… Racist and ignorant folks. All restaurant personnel seriously need racial bias training.” . Twitter, 2/2/2020 . Receipt survey, 3/2/2020. Yelp, 3/24/2020. Yelp, 3/15/2020 .

Consumer Goods 100

Consumer Goods Food Safety 2020 Dine-in 100

FreshCheq

JANUARY 9, 2020

There are many ways that companies price the software that businesses use to manage food safety and their daily processes. It is common to include the ability to do your food safety checks. We help create the logs our customers want to use and offer free web training for our customers. No hardware is required.

Pricing 78

Pricing Audits Food Safety Waste 78

FreshCheq

JANUARY 9, 2020

There are many ways that companies price the software that businesses use to manage food safety and their daily processes. It is common to include the ability to do your food safety checks. We help create the logs our customers want to use and offer free web training for our customers. No hardware is required.

Pricing 78

Pricing Audits Food Safety Waste 78

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. Virtual kitchens handle food delivery and have additional staff at the facility, so the barbecue brand will only need to employ a limited number of team members.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

MARCH 10, 2021

Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. This is the perfect tool for training, and in fact can be programmed with phantom tickets —non-food-related orders— to remind staff to take on other tasks.

Management 189

Management Management BOH Front of House 189

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. Also launching today, is a special edition of the company’s Food Fanatics magazine. To view all of the available resources or connect with a US Foods expert, visit the company’s website here.

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Webinar Mobile Ordering Loyalty Program Online Ordering 197