7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. As the Head of U.S.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 201

Franchise Franchising 2020 2021 201

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. Four Tech Solutions to Improve Guest and Employee Experiences.

Employee Relations 195

Employee Relations Customer Experience Customer Service Mobile Ordering 195

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. 65 percent rely on mobile ordering for 11 percent or more of sales. 55 percent plan to add more space for pick-up.

2022 214

2022 Mobile Ordering Guest Recovery Point of Sale 214

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Now brands are trying to balance speed to market and operational readiness.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Focus POS

DECEMBER 22, 2021

The pandemic caused added pressure in 2020, with sales down $239 billion from expected levels and employment dropping 3.1 Operational cost is a huge factor in the equation for restaurant success. Operational cost is a huge factor in the equation for restaurant success. percent of operating costs and ingredients rising to 32.5

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. Should the customer and employee experience not be altered to fit that lifestyle? David Vance.

Employee Relations 188

Employee Relations Back of House Front of House Customer Experience 188

Modern Restaurant Management

MARCH 15, 2021

If your would-be franchisee is unable to get a feel for your concept — or sees that your employees are disengaged and unenthused — they’ll likely look elsewhere for a brand that they know without a doubt will strongly resonate with them. This includes operations manuals, brand standards, and marketing plans.

Franchise 206

Franchise Franchising Employee Relations Fast Casual 206

Hot Schedules

OCTOBER 27, 2020

Employee benefits services. These are the core fundamental administrative areas that every small business needs to manage in order to function properly and minimize risk. There are PEOs in the market that are not IRS-Certified, which is an essential certification in order to provide you with the most accurate, compliant services.

Small Business 148

Small Business Employee Relations Mobile Ordering Document 148

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. Optimize assortment : foodservice operators can expand reach by optimizing beverage assortment to fit consumer preferences across dining modes.

Food Safety 187

Food Safety Beverage Consumer Goods Guest Recovery 187

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. Educate Employees. million class-action lawsuit.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 188

2024 2023 Food Order 2013 188

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands.

2021 169

2021 Fast Casual Mobile Ordering Social Media 169

7 Shifts

JULY 31, 2020

With real-time labor costs available on the free manager’s mobile app, they knew exactly when they needed to call in extra hands, or cut someone for the night, in order to keep their labor costs in check. Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day.

Management 370

Management Management Document Communication 370

Focus POS

JUNE 2, 2020

It could be argued that the restaurant industry has been hit the hardest when it comes to stay-at-home orders and social distancing mandates; however, the resilience of the restaurant industry cannot be denied, and as restaurateurs shift their thinking from, “How am I going to survive?”

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

MAY 15, 2020

Now is the time for restaurant employers to develop a plan to address both the legal and practical considerations for safely returning employees to work. What if employees refuse to work because of fear of exposure to COVID-19? Recalling Furloughed or Laid Off Workers.

Employee Relations 184

Employee Relations Restaurant Law Document Equipment 184

Modern Restaurant Management

NOVEMBER 30, 2020

It could be that you've got mobility issues. The third wave of safety in restaurants is not going to be an operational issue. I’m hoping that The Person of the Year in 2020 is the essential worker. From an operator point of view, it means I can start a business faster and cheaper—that's the push.

2021 188

2021 Kitchen Safety Food Safety Consumer Goods 188

Deliverect

APRIL 20, 2020

And now more than ever, swift, convenient and efficient online ordering options have become the norm. A recent CGA study in the UK shows that of those who ordered delivery for the first time, or more often than usual, 60% said they would continue their frequency of ordering delivery from restaurants, or takeaways (70%).

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Restaurant365

JULY 29, 2021

Restaurants lost $270 billion in 2020 due to COVID-19 shutdowns and restaurant restrictions, and the crisis sent many companies into a tailspin. According to the National Restaurant Association , in 2020, 110,000 restaurants closed permanently, and 2 million restaurant industry jobs were lost. Negotiate updated terms with vendors.

Cash Management 78

Cash Management Point of Sale Inventory Loyalty Program 78

Restaurant365

JANUARY 4, 2022

For example, these common restaurant ingredients rose significantly in mid-December 2021 over the same period in 2020: Refined sugar – 31%. But by using automated tools that include mobile- or tablet-friendly entry systems, you can streamline the process and decrease manual entry errors. Butter – 43%. Dried egg yolk – 51%.

Inventory 148

Inventory Pricing Management Management 148

The Restaurant Times

JUNE 11, 2021

That is why, automating restaurant operations is always fruitful. From large chain restaurants and franchises to pubs, breweries, and coffee shops, every segment of the F&B industry is now automating operations. Provides Efficient Billing Operations. Billing operations is one of the key features of POS software.

POS 52

POS Mobile Ordering Loyalty Program Online Ordering 52

MadMobile

AUGUST 5, 2022

Example of a good food costs goal: Reduce the inventory costs of our top three selling items by 10% in Quarter one by being more thoughtful about our purchase orders and prep. See how your employees interact with them, observe when and why they are being thrown away, and look for ways to reduce your waste surrounding these items.

Food 52

Food Mobile Ordering Inventory Food Supply 52

The Rail

SEPTEMBER 26, 2022

In the wake of the COVID-19 pandemic, this industry has been hard hit with a lack of potential employees and several other major changes. There are several reasons behind this, and most are related to how the industry essentially got shut down for large portions of 2020 and 2021. Build Incentives and Benefits into Employee Pay.

Employee Relations 52

Employee Relations Kitchen Safety Mobile Ordering Customer Experience 52

Modern Restaurant Management

FEBRUARY 4, 2020

Having served as the company’s Chief Operating Officer, Wyatt will oversee a newly created “Office of CEO” that includes Chief Financial Officer Caryn Doyle and Chief Administrative Officer and General Counsel Randy Miller. .” He also previously worked with Taco Bell Corporation and Mobil Oil Corporation.

Online Ordering 120

Online Ordering Hospitality Leadership Design 120

EATER

DECEMBER 16, 2021

In 2018, the efforts of unions and worker organizations led to the Supreme Court of California issuing a landmark decision in the case Dynamex Operations West, Inc. Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so.

Back of House 131

Back of House Employee Relations Delivery Mobile Ordering 131

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. ” Dickey’s is now offering a franchise discount for existing Owners Operators. Current franchisees are eligible for $5,000 off franchisee fees.

Franchise 188

Franchise Franchising Kitchen Safety Food Safety 188

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 201

Franchise Franchising Fast Casual Point of Sale 201

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Finding and retaining employees remain among the biggest obstacles operators struggle with.

2019 128

2019 Compost Mobile Ordering Point of Sale 128

Modern Restaurant Management

DECEMBER 3, 2020

Currently, PJ’s Coffee has 124 locations and by the end of 2020, the franchise is expected to open an additional six cafes throughout the country. Fuzzy’s Taco Shop named Jessica Wescott as Chief Operating Officer, in addition to her role as Chief Financial Officer. Orlando: Up to 40 locations. Tampa: Up to 50 locations.

Franchise 164

Franchise Franchising Catering Online Ordering 164

Restaurant Engine

MAY 26, 2021

With the Covid pandemic in 2020 and even in 2021, the restaurant industry found itself having to adopt new ideas and look deep into the future. How many times have you heard a customer say the meal they ordered last week was better than the one they ordered on another day? The future is here, and automated kitchens are trending.

Kitchen Safety 105

Kitchen Safety Reference Customer Service Mobile Ordering 105

Modern Restaurant Management

DECEMBER 12, 2019

Two additional cafes are under construction and slated to open in early 2020 in Highlands Ranch and Littleton. Salata is currently in high-growth mode and is actively seeking to expand into new markets in 2020. In 2020, 65. Salata is on track to have 25 new franchise contracts secured by the end of 2019. " Karamo Brown.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Most Important safety initiatives.

2020 188

2020 Mobile Ordering Guest Recovery Customer Service 188

Hot Schedules

AUGUST 12, 2019

Predictive Scheduling laws are designed to help your employees, but the burden falls on managers. Arranging childcare, scheduling transportation, attending school or second jobs, or caring for family members…there are many things hourly restaurant employees juggle outside of work. Technology to rescue! Collaboration is Key.

Restaurant Law 60

Restaurant Law White Paper Employee Relations Download 60

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. In the U.K.,

2020 190

2020 Fast Casual Food Safety Guest Recovery 190