Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

OCTOBER 19, 2020

percent as of September 30, 2020. ” Restaurant employees would practice proper protocols behind the scenes: cooking foods to proper temperatures, avoiding cross-contamination, washing hands and equipment, etc. For the most part, restaurants have adopted COVID-related safety protocols.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

JANUARY 31, 2022

While you may be imagining your favorite wing (medium buffalo with blue cheese over here), you probably aren’t thinking about the piece of equipment essential to getting them on your plate: the deep fryer. Fast Facts on Deep Fryers : The cost of servicing hot side appliances, such as deep fryers, increased 38 percent in 2021.

Customer Service 530

Customer Service Employee Relations 2021 Equipment 530

Modern Restaurant Management

DECEMBER 5, 2022

Many restaurant owners and managers immediately invested in multiple technology solutions to stay afloat in 2020, with contactless order and payment solutions being the most important. The value of a universal payment system could improve employee experiences. Fast forward to 2022, and the attitude has changed drastically.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. Four Tech Solutions to Improve Guest and Employee Experiences. Here are four top technologies that can reshape the drive-thru, enhancing the employee and guest experience while boosting the bottom line.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License.

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

APRIL 30, 2021

Necessary safety protocols and the heightened risk of contracting the virus in closed quarters combined to shut down majority of businesses in 2020. Restaurants were harder hit than most because many food related businesses weren’t ready to transition to digital services.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

MARCH 1, 2023

Everything from decreasing food waste to exploring how automation can increase revenue for small business restaurants is related to BOH procedures. For any service charge to be a net-benefit for your restaurant and employees, always focus on the customer. Does the equipment layout make sense for all staff?

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

MARCH 31, 2022

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

APRIL 6, 2022

This is especially important for potential clients prone to allergies, given that the region has been clouded by recurrent wildfires in 2020 and 2021. Restaurants can increase employee satisfaction during the most competitive environment on record for the restaurant industry. Lastly, with these measures, service staff can feel safer.

Fine Dining 495

Fine Dining Customer Service Kitchen Safety Employee Relations 495

Modern Restaurant Management

JULY 29, 2021

In 2020 alone, the FBI received 791,790 internet crime complaints , which is 300,000 more than the year prior. Educate Employees. Consequently, you should educate all employees about safe security practices like using strong passwords, not opening suspicious emails, and always logging out of devices.

Loyalty Program 618

Loyalty Program Employee Relations Point of Sale Mobile Ordering 618

Social Hospitality: Restaurants

MAY 6, 2020

Andrew Cuomo (@NYGovCuomo) March 25, 2020. MGM Resorts is helping deliver and store 250,000 rapid COVID-19 test kits and has donated essential personal, protective equipment (PPE) items such as gloves and masks for healthcare workers in the state of Nevada. Yum Brands: Supporting Employees.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MARCH 24, 2021

Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. In fact, prior to 2020 , customers indicated a strong preference for deliveries being handled by the restaurants themselves. Unite to Build Your Own Scale. Co-created with Burma Inc.,

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

SEPTEMBER 23, 2020

Also, in today's Covid challenged environment, Citrus safeguards both employees and customers by completely eliminating contact, enabling businesses to thrive, providing a safe pickup experience for all. The contest ends on December 31, 2020. “We employ hundreds of good, hard-working people who rely on their paycheck.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Overall velocity in the latest week is also positive compared to pre-pandemic levels, with Total US up +10 percent versus 2020. Sales velocity is now +4 percent vs January 4, 2020.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

7 Shifts

FEBRUARY 4, 2021

Tayler and her partner started Beechwood Doughnuts six years ago—Tayler, equipped with her business savvy, and her partner, equipped with a love of baking doughnuts. “We Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I Evolving the Beechwood Doughnuts concept in 2020 and beyond ??

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

MAY 30, 2025

Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. SMBs turn to AI to help with employee management strategies.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

7 Shifts

JULY 21, 2020

PPP Loans The Paycheck Protection Program seeks to protect jobs and cover other employee-related expenses by offering small businesses SBA loan amounts up to 2.5 SBA 7(a) loans can be used on a variety of business expenses: purchase equipment, upgrade your real estate, stock up on inventory, tackle an emergency, and more.

Cash Management 300

Cash Management Government Small Business Healthcare 300

7 Shifts

FEBRUARY 11, 2020

Download the ebook Seattle Employee Pay & Minimum Wage Laws Seattle Minimum Wage Seattle is known for having one of the highest minimum wages in the United States, which has made it difficult for the city’s restaurateurs to balance high costs with the need to keep prices down in recent years. However, if employees are tipped $2.25

Restaurant Law 312

Restaurant Law Employee Relations Download Article 312

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. PREP, an 83,500-square-foot culinary campus, houses multi-functional shared kitchen facilities featuring extensive equipment. Hot for Dave's Hot Chicken.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Modern Restaurant Management

JULY 30, 2021

It’s one more way we can show how much we care about our employees. “We’re thrilled to partner with the KFC Foundation to provide KFC restaurant employees with the tools they need to quickly build emergency savings funds and establish long-term saving habits,” said Leigh Phillips, President and CEO, SaverLife.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 5, 2020

” Aron most recently served as the Australian CEO & Country Manager for Deliveroo from 2015 to 2020, helping grow the company into 500 cities and 13 countries during his tenure. ” Ervin Cohen & Jessup Launches Food, Beverage and Hospitality Practice.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. The final rule will be effective April 27, 2020. NLRB Issues Joint-Employer Ruling. ” Chairman Ring was joined by Board Members Marvin E.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

JANUARY 9, 2020

The acquisition is expected to close by the end of the second quarter of 2020 and remains subject to stockholder and regulatory approval and other customary closing conditions. HolaBot is equipped with a 120L enclosed cabin, which contains three-layer trays capable of holding 20kg of items in each layer. Brands, Inc.

Fast Casual 282

Fast Casual Online Ordering Customer Service Employee Relations 282

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Improve employee performance. Guests will demand a personalized journey when food is delivered to their door. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 3, 2023

In 2023, many operators want to keep moving toward the edge, with more than four in ten planning investments in equipment or technology to increase front- and back-of-the-house productivity. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

7 Shifts

AUGUST 20, 2020

How to cut labor costs in a restaurant 101: Use a labor management tool Did you know that restaurants spend about 30% of their revenue on wages, overtime, payroll taxes, and employee health care? Equipped with a mobile app, staff can review announcements, reach out to managers, and manage tasks wherever they are.

Technology 293

Technology Mobile Ordering Dietary Restrictions Online Ordering 293

Modern Restaurant Management

APRIL 20, 2020

.™” with an initial donation, aiming to raise $125,000+ for Children of Restaurant Employees (CORE), a nonprofit that assists the families of service industry members navigating life-altering circumstances. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE). based 7shifts users.

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

Modern Restaurant Management

JANUARY 17, 2020

In 2020 alone, Curry Up Now anticipates opening 12 locations across the country. Taco Bell's 2020 Commitments. We're excited to shake things up and make 2020 even more about what matters most: our purpose." Hattie Marie's Looks to Franchising. Taco Bell Sustainable Packaging.

Franchise 340

Franchise Franchising 2020 Leadership 340

7 Shifts

JULY 31, 2020

Chat —Managers and staff can chat one-on-one or in groups to discuss work-related topics in a secure app—and keep their personal life separate. Anytime [an employee] made a mistake.they dropped this, they forgot that, they were rude.everything is documented. Hengam Stanfield, Mattenga's Pizzeria.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

APRIL 23, 2021

Providing educational resources dedicated to answering questions small businesses have related to the RRF. ” Restaurants and other eligible food and beverage sellers can apply for a RRF award directly from Square’s dashboard if they used Square to process customer payments in both 2019 and 2020. .”

Point of Sale 322

Point of Sale Webinar Small Business Customer Service 322

Modern Restaurant Management

FEBRUARY 10, 2020

In 2020, a new coalition will help hospitals not just in New York but nationwide provide patients plant-based food options that combat rather than contribute to cancer, diabetes, obesity and heart disease. In 2020, it is expanding its efforts to engage even more organizations in reducing meat consumption. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459