EATER

APRIL 30, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Pecking House , according to owner Eric Huang Where: New York City The growth: After leaving Eleven Madison Park in January 2020, Eric Huang began helping out at his familys Queens restaurant, Peking House.

Serving 284

Serving 2025 Fine Dining Employee Relations 284

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 482

2020 Influencer Point of Sale Food Safety 482

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

NOVEMBER 13, 2020

Ninth Circuit Affirms Fishing Quota : On October 29, 2020, the Court of Appeal for the Ninth Circuit affirmed the administrative powers of the National Marine Fisheries Service under the Magnuson-Stevens Fishery Conservation and Management Act. Election Results. These requirements for businesses will go into effect on January 1, 2023.

2020 474

2020 Restaurant Law Food Safety Food Order 474

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Full-Service Restaurants Hit Hardest by the Crisis. Same-store sales for restaurants dropped by 28.3

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 22, 2020

While various measures have been taken to support restaurant businesses, such as pivoting to off-premise dining and home cooked meal planning, there are still challenges as the core restaurant offering has changed. For customers, QR codes could not be easier. Increase Customer Confidence and Safety.

2020 529

2020 Mobile Ordering Customer Experience Customer Service 529

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. billion transactions and $67 billion in sales in 2024.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

APRIL 2, 2021

Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers. Your Fare works directly with third-party delivery apps to set up customized targeting within each delivery service. In May 2020, Pho MPH’s online order count totaled just 92.

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. Tapping Into the Potential.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021. But would a first-time customer know what your restaurant is made of by sitting at a table?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. Vuu at night.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. business openings and reopenings, as well as consumer interest trends via search data, page views, reviews and photos.

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. According to Morgan Stanley estimates, online delivery is set to grow from $260 billion in 2017 to $325 billion in 2020 – and possibly $470 billion by 2025. Delight Your Customers. Simplify Their Lives. Naturally Cut Out the Waste.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. below their February 2020 pre-pandemic employment peak, and the quitting rate continues to outpace the hiring rate for restaurant employees, according to the U.S. initialized)window[t].process&&window[t].process();else

Customer Service 246

Customer Service Tip Distribution Hiring Customer Experience 246

Modern Restaurant Management

APRIL 29, 2020

But as we enter 2020, it’s important to recognize how digital technology drives our society and its major impact on consumer reactions and ordering habits. It’s been said that customers eat with their eyes. Custom Menus Like Never Before. Technology has substantially revolutionized the signage industry.

Seasonal Menu 515

Seasonal Menu Customer Experience Customer Service Food Order 515

Modern Restaurant Management

APRIL 6, 2022

And Indoor Air Quality (IAQ) solutions represent a vital component to generate revenue for restaurants by filling up dining tables with customers who feel safe and confident. So, how can restaurants address these air quality issues and get more customers through their doors each night? What Makes Customers Happy?

Fine Dining 495

Fine Dining Customer Service Kitchen Safety Employee Relations 495

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. percent from 2020, according to the National Restaurant Association. Two new restaurant trends from the pandemic will likely remain: ghost kitchens and outdoor dining.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Congrats! ?? And good luck. It’s going to be the ride of your life. Dawn Tyndall, Clean Juice. Hiring/staffing ??

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. Businesses in the restaurant, café and hotel sector are looking to elevate their tea game in 2020. The Trend Toward Premium Tea. An Alternative to Coffee, Carbonated Beverages and Alcohol.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. Full-service menu prices climbed 4.5 While factors such as convenience impact that decision, the experience of dining out is important. Coffee in 2023. percent between December 2022 and 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Open and clear communication across our organization has been pivotal.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Menu variety plays a substantial role in every dining experience. Simplified Menus. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

DECEMBER 29, 2020

. “Pre-COVID-19 the business was mainly dine-in. “Now I’m discovering that it's working much better for me and my business to not have a dine-in option at all, and since then I haven’t reopened for dine-in and I have no plans in the future to do so. . ” He discovered other bonuses as well.

Technology 493

Technology Website Management Food Order Customer Service 493

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Carry-out, which represents the largest share of off-premises modes, increased orders by +3 percent in January 2020 and by +10 percent in December versus year ago. Restaurant Resiliency.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

OCTOBER 1, 2020

Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Yes, dine in numbers are way down (only 27 percent of patrons have dined in since COVID-19 began, per sense360).

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493