Modern Restaurant Management

MARCH 11, 2025

. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fast casual restaurants went from primarily dine-in business to mostly takeout and delivery models.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

DECEMBER 31, 2024

an hour in January 2020, a 28 percent increase. ADP Research looked at wage growth between January 2020 and September 2024 for full-service restaurant workers in 10 metropolitan areas. Trends in full-service restaurant wages Nationwide, as of September 2024, median pay for these full-service restaurant workers was $23.88 and $21.44

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

MARCH 11, 2025

– Rushi Patel is the CRO & Co-Founder of Homebase In January of 2020, my company launched. All of a sudden, in October of 2020 we doubled our revenue. Today, the lifecycle of the hourly workforce from jobseeker to employee at your restaurant differs in all phases from that of 2020. We’re back in business.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Qu

MARCH 28, 2025

With escalating costs, persistent labor challenges, and operational inefficiencies eating into already thin margins, restaurant brandsparticularly enterprise fast casual and QSR chainsneed solutions that deliver immediate value and impact. Employing 15.5 Are current systems creating speed and performance limitations during peak periods?

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Lavu

JUNE 26, 2025

Full service restaurants saw a 237% increase in digital orders between 2020 and 2021, via NPD. Fast-casual and quick-service restaurants see the highest mobile ordering rates, while fine dining is slowly adopting the trend for pre-orders and curbside pickup. Are mobile food ordering statistics different across restaurant types?

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Mobile Ordering Food Order 2025 Ordering 78

EATER

FEBRUARY 14, 2025

But when the pandemic upended our routines, we decided to mark each Sunday with date night to decrease the general Groundhog Day daze of March 2020. Frequency: Weekly Typical cost: $25 each for a casual dinner, $50-60 each after tax and tip for a slightly more upscale dinner, less of a limit for special occasions Isa S.,

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Back of House Take-out Specials Reservations 163

Web Diner

FEBRUARY 21, 2025

The Digital Age of Menu Design With mobile ordering skyrocketing 169% since 2020, your menu needs to look as good on phones as it does in print. These principles work across the boardfrom coffee shops to cocktail bars, and fast-casual spots to fine dining establishments. The best part?

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Menu Back of House Seasonal Menu Design 36

Lavu

JUNE 13, 2025

To reduce money laundering and crime, the European Union has plans to phase out the 500-euro note by 2020. Fast-casual restaurant Sweetgreen, part of the sustainable food movement, will go cashless in all 64 locations nationwide (excluding Massachusetts, where it’s illegal not to accept cash).

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2025 Cash Management Mobile Ordering Point of Sale 78

Restaurant Business

JULY 1, 2025

shops Value pressure comes to the fast-casual sector Financing These full-service restaurant chains opened the most locations last year In an overall down year for full-service unit growth, these five brands bucked the trend. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons.

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Fast Casual Leadership 2024 2025 175

Lavu

MAY 23, 2025

In quick-service and fast-casual restaurants, 16% of orders result in customer complaints. The 237% surge in online orders for full-service restaurants between 2020 and 2021 [7] has only made these challenges worse. These mistakes not only disrupt operations but also inflate costs and frustrate customers.

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POS Online Ordering Mobile Ordering Inventory 78

Restaurant Business

JULY 1, 2025

Crawford joined Melting Pot in March 2020 as EVP of operations. News franchising leadership Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Sign up here.

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Leadership Franchising Franchise Fast Casual 162

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Bottom-line.

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Fast Casual Dine-in Casual 2022 493

7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. They had streamlined menus, more digital presence than their full-service counterparts, and dining rooms weren't an integral part of the fast casual experience. Fast Casual Labor Numbers. Table of Contents.

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Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. State of the Plate 2020 – top foods across various cities. Top Foods of 2020. Financial Trends Insights.

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2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

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2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? In 2020 the restaurant industry learned that offering delivery and running an efficient operation is necessary to stay alive.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 10, 2020

Is your brand quirky and casual? For more tips and advice on creating a successful restaurant brand, read The Definitive Guide To Creating a Compelling Visual Brand for Your Restaurant in 2020. This leads to a more open and relaxing feeling in your space. Atmosphere. Then choose playful furniture to reflect that.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JULY 1, 2020

This report’s results are based on surveys conducted over a 12-month period from April 2019 to March 2020—the month when the first U.S. They found: 2020 started off positive for the chains, with Olive Garden topping the group at a 13.3 percent in 2020. percent during the same period in 2020. percent in 2020.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

SEPTEMBER 15, 2020

” According to a survey conducted by the National Restaurant Association, the restaurant industry is expected to lose $240 billion by the end of 2020. launched Fall Scoop 2020, titled “On Point With Off-Premise – Designed To Make It.” Learn About Fast-Casual Dining. On Point With Off-Premise.

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Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JANUARY 22, 2020

Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. By 2020, 85 percent of all customer interactions will be done through digital companions. Self-Service Tech.

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Customer Service 2020 Social Media Mobile Ordering 440

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JANUARY 16, 2020

diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020. In 2020, restaurants can get a leg up on other restaurants battling for part-time labor by leveraging technology to give employees the option to pick when and where they want to work.

2019 357

2019 2020 Employee Relations 2030 357

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Fine dining, fast casual, etc.) Congrats! ?? And good luck. It’s going to be the ride of your life.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. In Q3 2020, the share of U.S. And the share of U.S. And the share of U.S.

2019 495

2019 Food Supply Food Truck Outdoor 495

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. Even in pre-COVID 2020, at least five restaurant chains filed for bankruptcy protection. providing and requiring PPE; taking reservations only for seating).

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. California. " Beverage Insights.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

FEBRUARY 17, 2021

restaurants, the industry demonstrated its resiliency against a variety of headwinds throughout 2020 by rising from a -35 percent traffic decline in April to a -11 percent visit decrease in December compared to year ago, reports The NPD Group. Carry-out ended 2020 holding 46 percent of off-premises order share. Restaurant Resiliency.

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2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

MARCH 31, 2020

Casual dining's share of restaurant visits was in free-fall from the 15th to the 22nd, and now has reached a more stable trend. In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders.

2020 282

2020 Food Safety Kitchen Safety Consumer Goods 282

Modern Restaurant Management

JUNE 1, 2020

The study, which focuses on fast food and fast casual restaurants, compares pre- and post-crisis trends and topics such as delivery preferences (including 3rd party platforms) based on consumer segments, deep dives into consumer segments that value different order and pick up channels, and willingness-to-pay both in-store and for delivery.

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

JANUARY 13, 2021

The old nursery rhyme, “Jack be nimble, Jack be quick” could sum up the actions of successful restaurant operators in 2020. QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers. In other words, you have to be quick.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions. Here's a summary of what to expect and what restaurants can do to stay ahead.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. In 2020, meet Gen Z where they live.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

MAY 18, 2021

By August 2020, Americans reported ordering takeout 2.4 The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants.

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Delivery Kitchen Safety Social Media Online Ordering 421