Modern Restaurant Management

FEBRUARY 18, 2020

According to a December 2019 report by commercial real estate giant CBRE using data from eMarketer, Generation Z’s spending is now at approximately $143 billion per year, with an additional influence over $450.5 And wow, does this young generation have some incredible spending power! billion in spending by others.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. ” “The more moderate pace of consumption implies the softening in hiring and income growth should continue. percent from 2018 to 2019, sales for the whole weekend only increased about four percent.

2019 323

2019 Compost Mobile Ordering Point of Sale 323

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

SEPTEMBER 19, 2019

Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

OCTOBER 30, 2020

percent per year, then you’ve spent around 34K per year on training alone. This figure can go up for management staff, which costs $10,361 on average in 2019. Likewise, you can use a recipe viewer to do much the same, which serves as quality control and a training tool. If your restaurant team is 25 people and you lose 74.9

Front of House 493

Front of House Point of Sale Back of House Technology 493

Modern Restaurant Management

FEBRUARY 10, 2020

Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. Just a few months after Burger King’s successful Impossible Whopper launch in August 2019, the restaurant chain added the Impossible Whopper Jr. to its menu.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. Anything that helps with labor, like back-of-house training solutions that simplify and make employee training easier, is important. But what do customers want from the drive-thru experience and how can QSRs better meet those needs?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Culinary Cues

APRIL 2, 2020

It might have been the purpose of the restaurant, the over-riding theme, the systems used, the menu, the staffing model, the hours of operation, the way that you compensate employees – or for that matter the type of employees that you hired – certainly there is something that you wish that you could do over. PLAN BETTER – TRAIN HARDER.

Guest Recovery 491

Guest Recovery Take-out 2019 Hiring 491

Modern Restaurant Management

FEBRUARY 28, 2023

. #2: Improve the Onboarding Experience for New Employees Onboarding is the process by which new hires are integrated and brought up to speed. Reversing the downward trends can only be achieved by improving communication, training and engagement, thereby working toward higher employee retention rates.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

AUGUST 5, 2020

The restaurant industry is starting to see a glimmer of hope when it comes to hiring. million jobs were added to the economy in May, and data collected by DailyPay shows that the quick service restaurant (QSR) industry saw a 32 percent increase in hiring over the past month (May 18 to July 12).

Recruiting 341

Recruiting Hiring Point of Sale Food Supply 341

Modern Restaurant Management

JULY 6, 2020

On top of that, California law requires employers to issue employees a Wage Theft Protection Act notice, restricts the type of information employers can seek and consider during the hiring process (for example, information about criminal and financial history), and requires employers to comply with a host of other laws.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

7 Shifts

MARCH 25, 2022

There's an estimated half a million fewer roles than in 2019. Recommended Reading: Danny Meyer on How to Hire the Right People For Your Restaurant. Roles titled Trainee or Training has grown substantially compared to last year, up 130% and 79%, respectively. What 3,700 Restaurant Employees are Looking For To Stay Engaged.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

APRIL 3, 2020

Make sure that every employee is properly trained and on-board with the importance of this process. If it is any consolation – numerous other industries will take time to recover to business levels of 2019 – so they will be slow to hire. The pool of potential employees will be substantial and so will be the need for training.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

Perfect Daily Grind

SEPTEMBER 8, 2022

Nevertheless, it’s still vital that coffee shop owners are able to hire skilled and passionate baristas to ensure their businesses remain successful. So, how can coffee shop owners hire staff who want to have long-term careers in specialty coffee? Jana Elicker is the head of training for Supremo Coffee in Munich, Germany.

Hiring 148

Hiring Training Customer Experience Hospitality 148

Social Hospitality: Restaurants

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Making special offers is one of the classic hospitality training tips that works for any type of business. But don’t forget the training needed for each new tool you introduce.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

7 Shifts

SEPTEMBER 25, 2019

A poor kitchen culture can also lead to a higher churn rate, which means time and money spent searching for, hiring, and training new staff to replace those who left. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment? Takeaway: Invest in your employees’ growth.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

7 Shifts

DECEMBER 16, 2021

How have the types and frequency of shifts changed from 2019 until today? To account for a large increase in permanent, pandemic-related closures, we only analyzed restaurants that have remained open from 2019 through 2021. Here's what we found: What Shifts Increased from 2019 to 2021?

Front of House 195

Front of House Back of House 2019 Employee Relations 195

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

Sports 284

Sports Training Fine Dining 2017 284

EATER

DECEMBER 20, 2021

At one of Pasquarello’s other restaurants, Prohibition Taproom, he has had to hire an additional member at the host stand on the weekends just to check diners’ proof of vaccination. We see some businesses looking at ways to train across skills,” Cheng says. Luckily, just last week, the restaurant hired a second host to help out.

Employee Relations 278

Employee Relations Hiring Bar Take-out 278

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. For this reason, a lot of restaurants are going to start hiring delivery staff, even if they never did before.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

DECEMBER 12, 2019

Salata is on track to have 25 new franchise contracts secured by the end of 2019. The introduction of the franchising microsite follows a number of brand milestones for Salata in 2019, including: The debut of a new restaurant design (February). As 2019 winds down, Del Taco’s expansion plans are still heating up.

Franchise 277

Franchise Franchising Loyalty Program Book 277

EATER

MAY 16, 2024

In 2019, after a year of operating her own Manhattan restaurant West-bourne, Marcus did something about this. When the process of signing up employees began in the fall of 2019, Marcus hoped to see this trial studied and replicated. As of 2019, the province spends $2.7 And those misses are more fatal to someone’s career.

Employee Relations 318

Employee Relations Government Hospitality Take-out 318

Modern Restaurant Management

JANUARY 17, 2020

From 2011 to 2019, Karel served as senior vice president for ARCOP, Inc., In March of 2019, Adams was promoted to president in addition to her role as CFO. In October that same year, the company hired Steve Sparks to assume the role of CFO, allowing Adams to focus on her role as President. Boston Market, Darden Restaurants, Inc.

Franchise 341

Franchise Franchising 2020 Leadership 341

Goliath Consulting

MAY 8, 2020

annually through 2019 (4). We recommend that you set up a system in place that will allow you to keep track of venue information, menus, pack lists, hiring, timelines and more. A more recent research from Technomic reported that business catering brought in $22 billion in 2018, with catering expecting to grow 5.6%

Catering 248

Catering Point of Sale Delivery Customer Service 248

Embrace the Suck

MARCH 22, 2019

To help you break free from the pack of mediocrity, here are seven creative (and controversial) ways to challenge your hiring mindset. Actively recruiting talent must be a top priority when hiring in the coming year! They are highly trained in a variety of skills. Start playing offense and less defense. They take orders well.

Recruiting 255

Recruiting Social Media Back of House Hiring 255

EATER

DECEMBER 16, 2021

After Vianne filled out the applications for Postmates and DoorDash and underwent a brief training session, “I just got in my car and I started delivering food.” In early 2019 these efforts gained steam with a series of New York Times exposés on food delivery companies such as DoorDash. Vianne recalled using DoorDash first.

Back of House 363

Back of House Employee Relations Delivery Mobile Ordering 363

EATER

JULY 30, 2020

In June, Leah Bhabha noted in a Grubstreet piece , citing a 2019 Diversity Baseline study , that 76 percent of all publishing industry professionals are white. “In It sends an overt message that stepping out as a generalist is hard, and that you will not be hired as such. Those workplaces, it should be noted, are overwhelmingly white.

Social Media 356

Social Media Employee Relations Magazine Food Order 356

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. In November 2019, Zagat brought back its first print edition of its legendary guidebook. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

AUGUST 14, 2020

“Since launching the franchise initiative in October 2019, we have been energized by the interest and excitement from experienced multi-unit operators who want to get involved with the brand,” said Bill Phelps, CEO of Dave’s Hot Chicken. In 2019, Little Caesars opened in Spain, India, and Barbados.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Social Hospitality: Restaurants

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Making special offers is one of the classic hospitality training tips that works for any type of business. But don’t forget the training needed for each new tool you introduce.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

MARCH 3, 2023

Our hiring rate and wage increases are outpacing the overall private sector, and this year our industry will contribute nearly $1 trillion to the economy," said Michelle Korsmo, president & CEO of the National Restaurant Association. "The "The restaurant and foodservice industry is fueling the American economy.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Through Q2, the healthy lifestyle eatery has generated sales approaching its total 2019 sales. Compared to Q2 in 2019, Coolgreens increased sales by 79 percent.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. . La Madeleine’s Montfort location will begin hiring 35 new team members in the weeks ahead.

Franchise 415

Franchise Franchising Catering Online Ordering 415