Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 221

Food Safety Recycling Restaurant Law Front of House 221

Modern Restaurant Management

AUGUST 12, 2020

Restaurants that are nimble and able to quickly pivot to new operational strategies in response to today’s rapidly changing business environment will have the most reason for optimism. Simplifying the menu streamlines operations, making items faster and easier produce while also saving on labor. In 2019, labor costs averaged 31.6

Food Safety 196

Food Safety Website Management Online Ordering Food Order 196

ChowNow

MARCH 26, 2021

These cases became unbelievably frequent and they’ve somehow become so increasingly routine that it has made it impossible to continue to operate a business under these conditions.”. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Food quality, temperature, or damage.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

Culinary Cues

APRIL 3, 2020

How do we balance lower volume with financial needs of the operation? [] CUSTOMERS ARE CONCERNED ABOUT THE SAFETY OF THE FOOD THEY ORDER. Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests.

Guest Recovery 319

Guest Recovery Social Media Kitchen Safety Food Safety 319

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Transact

OCTOBER 25, 2022

Jason Everett, vice president of operations, reports that Taco Mac is on track to open five restaurants per year for the foreseeable future. Fortunately, Taco Mac feels more bullish than many when it comes to its kitchen operations, thanks in part to a move it made in 2019, prior to the pandemic. food labeling system.

Sports 147

Sports Bar Back of House Food 147

Modern Restaurant Management

DECEMBER 20, 2021

Then came the pandemic, and usage rates skyrocketed 750 percent in the last year and a half as restaurants turned to the technology to continue operating safely with contactless service. OpenTable reported a 44 percent growth rate from 2019 to 2021 in the U.S. in the online food delivery sector. from 2019 to 2020.

Mobile Ordering 219

Mobile Ordering Online Ordering Consumer Goods Customer Experience 219

Modern Restaurant Management

MAY 27, 2021

That said, it’s increasingly clear that the “new normal” won’t look like 2019. People adopted safety standards and new ways of buying goods and services — including meals — during the pandemic, and those new patterns are likely to persist. Those processes are now fully integrated into operations.

Menu 148

Menu Mobile Ordering Food Safety Online Ordering 148

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Finding and retaining employees remain among the biggest obstacles operators struggle with. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. First, at 2.1

2019 95

2019 Compost Mobile Ordering Point of Sale 95

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We’ve paved the way for drive-thru operations for decades with our two-lane model, and our off-premises operations have only expanded in recent years.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

NOVEMBER 12, 2021

Imagine you operate a multi-site restaurant organization known for its elegant holiday dining and delicious catering. You’re still at just 75 percent of your 2019 head count, and even increasing wages isn’t attracting the people you need. freezers, food warmers, fryers, etc.). freezers, food warmers, fryers, etc.).

Equipment 190

Equipment Kitchen Safety Food Supply Food Safety 190

Modern Restaurant Management

MAY 7, 2020

In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. However, restaurants will also need to address the same health and safety concerns for guests in their dining room as they have for delivery and pick-up. Going Contactless.

Food Safety 156

Food Safety Mobile Ordering Front of House Seating 156

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Operator optimism and investment fuels future credit needs.

2022 200

2022 Mobile Ordering Guest Recovery Point of Sale 200

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Now brands are trying to balance speed to market and operational readiness.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Goliath Consulting

DECEMBER 12, 2020

In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). AI tech now enables cameras to perform designated tasks, recognize faces, and alert managers when issues arise in operations (2).

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

The Restaurant Times

OCTOBER 28, 2021

As a restaurant owner, you need to prepare for a higher frequency of food production and table turnover while keeping social distancing norms in mind. Restaurant technology can simplify your operations to a great extent and . Technology can easily streamline your day to day operations on busy nights and weekends.

Technology 52

Technology Operations Point of Sale Mobile Ordering 52

7 Shifts

AUGUST 27, 2020

Break down your introduction into these sections: A welcome letter from the manager/owner Your mission statement and vision How they’re an essential part of your operations An outline of the employee handbook and what they can expect Your introduction is a great opportunity to explain potential career growth within your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” What's that mean for restaurant safety? The third wave of safety in restaurants is not going to be an operational issue. The third surge of COVID is on the way.

2021 176

2021 Kitchen Safety Food Safety Consumer Goods 176

Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019.

Hospitality 193

Hospitality Food Safety Customer Experience Online Ordering 193

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. Virtual kitchens handle food delivery and have additional staff at the facility, so the barbecue brand will only need to employ a limited number of team members. .

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. ” Highlights from the report include: Fast Food.

2021 184

2021 Fast Casual Mobile Ordering Guest Recovery 184

Modern Restaurant Management

DECEMBER 21, 2020

We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way. Operators that were already embracing an omni-channel approach have accelerated those efforts as a result of this evolving consumer behavior. Raquel Rosenthal, CEO, Digilant.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

SEPTEMBER 16, 2020

The risks to health and safety are, obviously, the most pressing reasons for the increase in delivery and the apprehension about returning to dining in. Delivery also requires the greatest investment and, in some cases, costs your operation the most. Of all contactless channels, delivery is increasing fastest.

Delivery 199

Delivery Loyalty Program Online Ordering Dine-in 199

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 151

2020 Influencer Point of Sale Food Safety 151

Apicbase

MAY 29, 2024

According to Statista , in 2023, the revenue of online food delivery was estimated at over $1 trillion, and it is expected to hold a 50% share of the drive-thru and takeaway food service markets by 2030. Indeed, they have been around for over a decade: a NYT article from 2019 dates them back at least to 2013.

Kitchen Safety 52

Kitchen Safety Front of House Online Ordering Food Order 52

EATER

APRIL 20, 2022

Critics say they make food inequity even worse. There are 70 dollar stores, and more than half — 41 — are in my district,” says Cochran-Johnson, who took her oath in 2019. Retailers like dollar stores “may be negatively influencing public safety [and] food availability.”. “I James Leynse/Corbis via Getty Images.

Food Safety 105

Food Safety Food Retail Small Business 105

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.

2021 185

2021 Guest Recovery Online Ordering Point of Sale 185

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 186

Mobile Ordering Customer Service Food Safety Small Business 186

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. ” The gift of food. During November, the percentage of restaurant food online mentions and reviews that was classified as positive grew by 7.0

2020 159

2020 Point of Sale Consumer Goods Seasonal Menu 159

Culinary Digital

MAY 16, 2022

For the industry to fully rebound and thrive in a post-COVID era, foodservice operations must foster a deep understanding of these trends, the challenges they present, and the methods for overcoming them. In other words, the foodservice industry needs to offer more healthy foods to appeal to growing segments of the consumer population.

Technology 52

Technology Kitchen Safety Food Safety Online Ordering 52

Modern Restaurant Management

SEPTEMBER 15, 2021

Based on findings from a survey hosted on the Angus Reid Forum on behalf of Restaurants Canada, the report shares that on the positive side, Canadians are looking forward to returning to restaurants, so long as safety measures are in place. Delivering Excellence. 8 percent say they plan to order more once the pandemic subsides.

2021 156

2021 Loyalty Program Retail Online Ordering 156

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

Franchise 195

Franchise Franchising 2020 2021 195

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. By doing so, restaurant managers put hygiene front and center at every step of the food journey and can ensure a more efficient workflow and safer food handling.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. Loyalty programs are most popular for fast food. One-third visited fast food and fast casual restaurants equally. Brand Engagement.

2021 131

2021 Fast Casual Mobile Ordering Social Media 131

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. In 2019, they were one of Indeed’s Top Places to Work. There’s no need to guess how much food is needed.

Back of House 276

Back of House Management Management BOH 276

Restaurant Engine

JULY 25, 2020

COVID-19 has disrupted the restaurant industry more than any other, with seated diners fully 99% fewer than 2019, according to OpenTable data, during the entire month of April. is risking an inexorable path toward herd immunity unless the pharmaceutical industry’s Operation Warp Speed can identify and administer a vaccine soon.

Food Safety 108

Food Safety Seating Dine-in Waste 108

Foodable

MAY 13, 2020

As we continue to experience this massive disruption in the way we operate, communicate and purchase consumer goods, one aspect remains the same–we still need to consume food. This service is further enhanced by providing batch recommendations to the operator. Produced by: Lauren Wion Producer / Content Specialist VIEW BIO.

Consumer Goods 84

Consumer Goods Online Ordering Food Safety Food Supply 84