7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

MAY 19, 2021

The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” ” Employee burnout is especially prevalent in the hospitality industry. Burnout by the Numbers.

Leadership 208

Leadership Employee Relations Hospitality Education 208

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. If it's not measured, it won't be managed. Food cost percentage.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. times the average monthly payroll costs during a specific period (calendar year 2019 for most). $10 Employee Retention Credit. the maximum per-employee credit is $5,000).

Employee Relations 209

Employee Relations 2019 Small Business 2018 209

Hot Schedules

JULY 15, 2021

Hospitality systems can’t undo labor legislation, failed harvests or political turmoil, and with hotels in urban markets still seeing revenues dip as much as 52 percent compared to 2019, operators need to utilize every possible method to cut costs. One longer-term benefit is that sites have to be more disciplined in planning their orders.

Pricing 148

Pricing Management Management Cash Management 148

Modern Restaurant Management

NOVEMBER 26, 2019

History books often reference a military battle tactic known as scorched earth, when one side would burn down all infrastructure and resources as they retreated in order to prevent the advancing side from using them. They may be able to deliver for a handful of competing food delivery app companies all within the same order.

2019 139

2019 Employee Relations Restaurant Law Food Order 139

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Investment in delivery and mobile ordering pays off. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Xtra Chef

JUNE 13, 2019

BDO Restaurant CFO Bootcamp 2019 At-a-Glance. As a CPE-qualified conference for accounting professionals, there were several sessions dedicated to technical accounting topics, such as strategic tax implications for 2019 and best practices around accounting for tip credits so as to avoid potential litigation around back wages.

2019 60

2019 Employee Relations Food Order Events 60

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Brands working with multiple DSPs will be better positioned to meet customers where they order most.

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Legislation. The law went into effect on January 1, 2020.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Restaurant365

JANUARY 5, 2021

Additionally, businesses applying for a PPP loan can also apply for Employee Retention Tax Credits (ERTC), if the credits are not applicable to wages paid with forgiven PPP loan funds. Expands PPP allowable and forgivable expenses to include supplier costs on existing contracts and purchase orders. PPP loan eligibility.

Insurance 148

Insurance Small Business Employee Relations 2021 148

Xtra Chef

SEPTEMBER 25, 2019

This year, McDonalds acquired two companies, Dynamic Yield and Apprente , giving them the tools and the teams to to automate order taking while using data to make personalized suggestions based on the customer. If you can automate simple tasks, it reduces the workload and the turnover of your employees. It’s hard to find good talent.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

EATER

DECEMBER 16, 2021

Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. In early 2019 these efforts gained steam with a series of New York Times exposés on food delivery companies such as DoorDash. It was very exhausting.”

Back of House 144

Back of House Employee Relations Delivery Mobile Ordering 144

Black Box Intelligence

SEPTEMBER 16, 2022

The mention of “cold” in reviews of off-premise orders resulted in a drop in average star ratings. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them. Reviews mention “wait” and “minutes” much less frequently for delivery orders.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Modern Restaurant Management

JULY 15, 2020

Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Top Foods of 2020.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Restaurant365

OCTOBER 8, 2020

Retaining employees after natural disasters and other events. Many businesses that have been severely impacted by COVID-19 qualify for new employer tax credits – the Employee Retention Credit (ERC) – under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Employee Retention Credit.

Hiring 78

Hiring Employee Relations 2020 2018 78

Modern Restaurant Management

MARCH 24, 2021

Off-premise orders can be tied to limited menus that are filled with more profitable items. Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. Namely, products that the restaurant can reasonably afford to take a 20 or 30% hit on.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” We've put a big pause on some of the research and exploration related to personalization that were growing in 2019, and I think the food service industry has as well.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Bingage

DECEMBER 2, 2019

We have seen a massive change in the industry, there is a huge focus on online ordering systems, implementation of AI (Artificial intelligence) in restaurants , cloud-based CRM systems and food and inventory management techniques and many more. 2019, is about to end! There are 7 million employees in the restaurant industry.

Social Media 96

Social Media Online Ordering Employee Relations Sourcing 96

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. Several COVID-19 restaurant industry trends are also apparent, such as an increase in online ordering and a push towards change industry culture, among others. Online Ordering and Delivery Penetration.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Hot Schedules

MARCH 31, 2020

The Small Business Administration (SBA) may provide loans of up to $10 million per business; any portion of that spent to pay employees, keep workers on payroll, or pay for rent, mortgages, or existing debt could be forgiven, provided workers remain employed through the end of June. See questions 23-28. See question 23. See question 23.

Website Management 120

Website Management Employee Relations Insurance Small Business 120

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Easy online ordering – Easy online ordering was nearly tied for second. Gift Card Sales Boom.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Hot Schedules

MARCH 11, 2021

The Employee Benefits Outlook Post COVID-19. How the pandemic has affected employee benefit trends and expectations in the hospitality industry. In fact, the Annual 2020 Yelp Economic Average report shows that 18,207 new restaurants and food businesses opened nationwide in Q4 2020, down only 4 percent from Q4 2019.

Employee Relations 78

Employee Relations Insurance Recruiting Hospitality 78

Hot Schedules

NOVEMBER 10, 2020

Employee Contact Data – Make sure you have clean data going into the end of the year. Also, make sure that you have removed any terminated employees and ensure that they don’t have any outstanding balances for garnishments, vacation, or sick time. EEOC – The annual reporting for 2019 and 2020 has been delayed until 2021.

Insurance 78

Insurance Employee Relations Restaurant Law 2021 78

7 Shifts

OCTOBER 26, 2023

The number of employees in the restaurant industry year over year We’re seeing the most significant month-to-month surge since January of this year and the 33rd consecutive month of growth, stretching back to January 2021. And according to National Restaurant Association chief economist Bruce Grindy, there’s “room to run".

Employee Relations 221

Employee Relations Mobile Ordering Customer Service Download 221

Black Box Intelligence

SEPTEMBER 15, 2022

The mention of “cold” in reviews of off-premise orders resulted in a drop in average star ratings. On-premise frequency of the word “cold” was more reasonable at 3% percent. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them. Or, something else?

Fast Casual 40

Fast Casual Point of Sale Front of House Fine Dining 40

Touch Bistro

AUGUST 11, 2021

hour for businesses with 4 or more employees. hour for businesses with 25 or fewer employees and $14.00 for businesses with 26 or more employees (several cities also have their own minimum wage laws). hour for businesses with 25 or fewer employees and $15.00/hour hour for employees not covered under FLSA).

2021 98

2021 Restaurant Law 2022 Seasonal Menu 98

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. percent over 2019.

Franchise 203

Franchise Franchising 2020 2021 203

EATER

DECEMBER 20, 2021

With changing regulations, openings and then shutdowns, and angry guests to contend with, restaurants have become even more all-hands-on-deck, everybody-wears-several-hats enterprises, and Cheng suspects hiring a lot of hosts could be a way to get entry-level applicants in the door in order to quickly train them for lateral or higher roles. “We

Employee Relations 98

Employee Relations Hiring Bar Training 98

Modern Restaurant Management

DECEMBER 3, 2020

Wescott was appointed as CFO in September 2019, and after a year of cross functionally working within the company and playing an integral role in the success of the brand in the face of the pandemic, the taco shop has added COO to her title. "ezCater's platform provides effortless online ordering and exceptional customer service."

Franchise 165

Franchise Franchising Catering Online Ordering 165