2019 Customer Experience Fast Casual Fine Dining 
EATER
FEBRUARY 28, 2023
Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019. Teranga’s more casual format — and that it took three years to open in the U.S.
Modern Restaurant Management
OCTOBER 4, 2021
According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”
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Modern Restaurant Management
DECEMBER 16, 2019
While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining.
Black Box Intelligence
NOVEMBER 17, 2022
Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining. With roughly 2.5
Modern Restaurant Management
DECEMBER 4, 2019
People love to eat out and return when the experience is special. In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. What’s on our collective horizon for the future of dining? Customer-led Ordering and Payment. Some things never change.
Modern Restaurant Management
JULY 20, 2021
Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.
Black Box Intelligence
SEPTEMBER 21, 2021
These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Quick-service and fast casual restaurants fall under the limited-service umbrella.
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